Thu.Oct 18, 2018

Transforming the Customer Experience and Great Customer Service: A Frontline Festival

Let's Grow Leaders

Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our […].

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Enduring Uncertainty

Great Leadership By Dan

Guest post from Chris Lewis : Go on admit it. You’re busy, right? Busier than last year. Busier probably than five years ago. In fact, you’re busier than you can ever remember being. You’re now so busy most people couldn’t even begin to understand how busy you are. And you don’t have time to tell them anyway. There was a time when life was slower. It all used to be so certain. You could plan. You could predict. You could be safe.

Preview Thursday: Clarity First

Lead Change Blog

We are pleased to present this excerpt from Chapter 1 of: Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance by Karen Martin. More Than a Moment.

The Simple Reasons People Stop Listening When You Speak

Lead from Within

To be an effective leader, you have to be able to hold people’s attention. People have to be willing to listen to you if you’re going to lead and influence them. So, if you find yourself regularly being ignored and tuned out, here are some possible reasons (and solutions): Too many words.

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The HR Playbook: Reduce Turnover with Employee Benefits

Companies with the right mix of benefits saw a 138% drop in employee turnover. Learn how you can lower your employee attrition rate and retain top talent.

The 5 Superpowers of OKR’s

Leadership Freak

“If you seek to achieve greatness, stretching for amazing is a great way to start.” John Doerr Rethink: Set a goal that requires you to rethink the way you do things. Astro Teller,… Continue reading → Goals Leadership Development organizational success

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7 Ways to Stretch Yourself as a Leader

Ron Edmondson

Those who succeed in the future workplace must be innovative. Adaptable. Able to change quickly. You knew that, right? It’s not an option these days. It’s mandatory just to keep up with the pace of change.

More Trending

Case Study: When Two Leaders on the Senior Team Hate Each Other

Harvard Business Review

kuritafsheen/Getty Images. The feedback in the 360-degree reviews was supposed to be anonymous. But it was crystal clear who’d made the negative comments in the assessment of one executive.

I Ran 4 Experiments to Break My Social Media Addiction. Here’s What Worked.

Harvard Business Review

Barcroft/Getty Images. Social media can connect us to new ideas, help us share our work, and allow previously unheard voices to influence culture. Yet it can also be a highly addictive time-sink if we’re not careful about our goals , purpose , and usage.

Which Data Skills Do You Actually Need? This 2×2 Matrix Will Tell You.

Harvard Business Review

Jorg Greuel/Getty Images. Data skills — the skills to turn data into insight and action — are the driver of modern economies. According to the World Economic Forum , computing and mathematically-focused jobs are showing the strongest growth, at the expense of less quantitative roles.

3 Steps for Engaging Health Care Providers in Organizational Change

Harvard Business Review

Westend61/Getty Images. One of the hardest things about introducing innovation or change in organizations is getting people on board. This is especially true in health care.

How to Build a Competitive Benefits Package

An attractive benefits program can be a highly effective recruiting and retention tool. But to make benefits a competitive advantage, employers must get creative with their benefits strategy or risk losing out on the best talent. Learn how to build a benefits package that your employees will love.

The Trade War with China Could Accelerate 3-D Printing in the U.S.

Harvard Business Review

SAUL LOEB/Getty Images. Vice President Pence just made it all but official : The United States is in a cold war with China.

What Can Big Businesses Learn About Innovation from Social Entrepreneurs? - SPONSOR CONTENT FROM QATAR FOUNDATION

Harvard Business Review

Big businesses struggling in an era of rapid transformation can learn a lot from the experiences of social entrepreneurs finding and adapting innovative solutions in difficult contexts.

Underpaid (Live)

Harvard Business Review

Do you deserve a higher salary? In this episode of HBR’s advice podcast, Dear HBR: , cohosts Alison Beard and Dan McGinn answer your questions in a live taping with an audience of compensation experts. With the help of Susan Hollingshead , the chief people officer at Vendini, they talk through how to get more money when you haven’t been in your role long, the company isn’t giving out merit increases, or you’re at the bottom of your job’s salary range.