Let's Grow Leaders

OCTOBER 18, 2018

Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our […]. The post Transforming the Customer Experience and Great Customer Service: A Frontline Festival appeared first on Let's Grow Leaders.

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Lead Change Blog

OCTOBER 18, 2018

We are pleased to present this excerpt from Chapter 1 of: Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance by Karen Martin. More Than a Moment. It took me forty years on earth To reach this sure conclusion: There is no Heaven but clarity, No Hell except confusion. —Jan Struther from the poem “Clear”. We have all experienced those moments in life when hard realities present themselves with complete clarity.

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Short-term Mayo Long-term Audience 211

Lead from Within

OCTOBER 18, 2018

To be an effective leader, you have to be able to hold people’s attention. People have to be willing to listen to you if you’re going to lead and influence them. So, if you find yourself regularly being ignored and tuned out, here are some possible reasons (and solutions): Too many words. If you go on and on to convey a simple idea, people will stop listening.

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Stress Execution Influence Power 167

Leadership Freak

OCTOBER 18, 2018

“If you seek to achieve greatness, stretching for amazing is a great way to start.” John Doerr Rethink: Set a goal that requires you to rethink the way you do things.

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Goal Succession Leadership Development Development 135

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

How To

Ron Edmondson

OCTOBER 18, 2018

Those who succeed in the future workplace must be innovative. Adaptable. Able to change quickly. You knew that, right? It’s not an option these days. It’s mandatory just to keep up with the pace of change. We can wish for days gone by, but to keep up, leaders will have to stretch themselves and work smarter. In fact, when hiring decisions are made these days, most leaders I know (including me) look for these abilities as much, if not more, than experience or education.

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Servant Leader Learning-by-Doing Uncertainty Magazine 53

Harvard Business Review

OCTOBER 18, 2018

Creativ Studio HeinemannE/Getty Images. As a college professor, I regularly train PhD students. In psychology and most fields of science, students are assigned to a project early on in their studies and learn key skills through an apprenticeship model. Many go onto to take on projects related to more specific research goals, and are eventually taught to design their own studies — a slow and painstaking process.

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Delegation How To Training Learning-by-Doing 15

Harvard Business Review

OCTOBER 18, 2018

kuritafsheen/Getty Images. The feedback in the 360-degree reviews was supposed to be anonymous. But it was crystal clear who’d made the negative comments in the assessment of one executive. Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. It had been a long day at the company’s Birmingham, England, headquarters, and in the early evening the two were going over the evaluations of each of La

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Case Study Team CFO Merchandising 14

Harvard Business Review

OCTOBER 18, 2018

Jorg Greuel/Getty Images. Data skills — the skills to turn data into insight and action — are the driver of modern economies. According to the World Economic Forum , computing and mathematically-focused jobs are showing the strongest growth, at the expense of less quantitative roles. So whether it’s to maximize the part we play in data-driven economic growth, or simply to ensure that we and our teams remain relevant and employable, we need to think about transitioning to a more

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Skills Analysis Short-term Business Intelligence 12

Harvard Business Review

OCTOBER 18, 2018

Westend61/Getty Images. One of the hardest things about introducing innovation or change in organizations is getting people on board. This is especially true in health care. As health care organizations are being pressured to cut costs, reduce medical errors, and adopt both standardized processes and new innovations, providers are being asked to give up established and comfortable ways of working.

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Health Care Innovation Resistance CEO 10

Harvard Business Review

OCTOBER 18, 2018

Do you deserve a higher salary? In this episode of HBR’s advice podcast, Dear HBR: , cohosts Alison Beard and Dan McGinn answer your questions in a live taping with an audience of compensation experts. With the help of Susan Hollingshead , the chief people officer at Vendini, they talk through how to get more money when you haven’t been in your role long, the company isn’t giving out merit increases, or you’re at the bottom of your job’s salary range.

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Constraint Download Budgeting Travel 10

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

How To

Harvard Business Review

OCTOBER 18, 2018

Big businesses struggling in an era of rapid transformation can learn a lot from the experiences of social entrepreneurs finding and adapting innovative solutions in difficult contexts. In the 1990s, when Afghanistan was being ravaged by war, a bootstrapped initiative started by a former refugee was able to succeed where multi-million dollar projects funded by governments and large-scale development organizations could not.

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Innovation Entrepreneur Content Education 8

Harvard Business Review

OCTOBER 18, 2018

Barcroft/Getty Images. Social media can connect us to new ideas, help us share our work, and allow previously unheard voices to influence culture. Yet it can also be a highly addictive time-sink if we’re not careful about our goals , purpose , and usage. Over the last two years, I conducted four different experiments to monitor my own behavior, implementing trackers and blockers in order to better understand how social media usage affected my productivity.

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Media Open-book Energy Learning-by-Doing 14

Harvard Business Review

OCTOBER 18, 2018

SAUL LOEB/Getty Images. Vice President Pence just made it all but official : The United States is in a cold war with China. Fed up with Beijing’s industrial espionage, market manipulation, and cyber attacks on the West, coupled with its bullying of neighbors and repression at home, the Trump administration announced a series of strong steps to fight back.

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Supply Chain Contract Manufacturing Software Learning Curve 10