Engaged Employees Create Better Customer Experiences
Harvard Business Review
APRIL 5, 2023
Companies should find ways to connect employees and customers regardless of whether “customer service” is in their job description.
Harvard Business Review
APRIL 5, 2023
Companies should find ways to connect employees and customers regardless of whether “customer service” is in their job description.
Leading in Context
APRIL 5, 2023
By Linda Fisher Thornton Most people are concerned about how much information that is "out there" isn't true. And UPenn found that "misinformation works much more easily than the efforts to undo it. Their data revealed that misinformation is almost always accepted as fact — a staggering 99.6% of the time — whereas attempts to correct it succeed only in only 83% of cases.
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Tanveer Naseer
APRIL 5, 2023
After the murder of George Floyd, the world seemed to rise up collectively to demand an end to racial inequality. And while many organizations openly spoke about commitments to improve racial and gender equality within their workforce, the situation hasn’t improved. In fact, in some cases, it’s actually gotten worse. So how do we move past performative efforts to genuine action to overcome persisting racial and gender inequalities in today’s workplaces?
Leadership Freak
APRIL 5, 2023
Meetings are like working out, best when you’re done. Meetings are like Sunday-night insomnia. The dread that you’ll be exhausted Monday keeps you awake.
Advertiser: Paycor
HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.
Women on Business
APRIL 5, 2023
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HR Digest
APRIL 5, 2023
Workplace harassment is a serious issue that affects millions of workers worldwide. It can take many forms, including verbal abuse, physical assault, intimidation, and discrimination based on race, gender, sexual orientation, or disability. Not only does harassment create a hostile and toxic work environment , but it can also have serious psychological and physical effects on the victim.
Leadership and Management brings together the best content for leadership and management professionals from the widest variety of industry thought leaders.
HR Digest
APRIL 5, 2023
Effective communication skills are a critical aspect of human resources (HR) management. HR professionals must communicate with employees, managers, and other stakeholders regularly to ensure that everyone is informed, engaged, and aligned with the organization’s goals and values. In this article, we will explore why effective workplace communication is essential in HR and provide tips on how to communicate effectively in the workplace.
The Horizons Tracker
APRIL 5, 2023
Despite innovation and entrepreneurship commonly being regarded as a young person’s game, recent evidence shows that the best startups tend to be founded by people in their 40s. This support for older innovators is reaffirmed by a recent study from Brandeis University, which found that patent filings tend to also be higher among older researchers.
HR Digest
APRIL 5, 2023
In today’s competitive job market, creating a positive employee experience is essential for attracting and retaining top talent. A positive workplace experience goes beyond salary and benefits and encompasses the overall culture, work environment, and employee engagement. In this article, we will discuss strategies for creating a positive workplace culture that can help increase productivity, reduce turnover, and improve employee wellness and morale.
The Horizons Tracker
APRIL 5, 2023
In the hit HBO/BBC drama Industry , aside from the general debauchery of the characters, one thing that’s noticeable is the upper-class backgrounds of the leads. Yasmin, for instance, heralds from a wealthy family, while Gus is a graduate of Eton and Oxford. Only Harry heralds from a working-class background, and he visibly struggles to fit in in a world in which the rest of the cast seems to know precisely how to speak and act.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
thoughtLEADERS, LLC
APRIL 5, 2023
Regular measurement of goal achievement helps you make adjustments to your plans. Regular measurement of goal achievement helps you make adjustments to your plans. Clearly define the metrics you’ll measure, the data sources you’ll use, the measurement methods, and measurement frequency. One retailer I worked with had an online, a store, and a catalog channel.
Decker Communication
APRIL 5, 2023
A few years (and roles) ago, I spoke up to disagree with a member of my company’s leadership team. I was respectful but direct. The response I was met with was open and curious. In the course of discussing my differing point of view, we uncovered a set of ideas and solutions that would end up being valuable to the organization. The team left that meeting shifting course in a more aligned direction, and I left that meeting feeling confident, engaged, and useful.
HR Digest
APRIL 5, 2023
Mental health is a critical issue that affects millions of people worldwide. While it can have a profound impact on an individual’s personal life, it can also have a significant impact on the workplace. Well-being issues in the workplace can lead to reduced productivity, increased absenteeism , and high turnover rates. In this article, we’ll explore the impact of poor workplace wellness and what employers can do to address it.
Ron Edmondson
APRIL 5, 2023
In this episode of The Ron Edmondson Leadership Podcast Ron and Chandler Vannoy discuss how to complete projects as a team. Sometimes it might seem easier to do things for yourself, but, in my experience, when a team works well things work way more effective. In this episode, how to complete projects as a team. Show notes: We love hearing from leaders who enjoy these podcasts.
Advertiser: Paycor
From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.
HR Digest
APRIL 5, 2023
A strong employer brand is essential for attracting top talent and creating a positive workplace culture. A company’s employer brand is the image and reputation it portrays to current and potential employees. A strong employer brand can help a company stand out in a competitive job market, increase employee retention, and improve overall business performance.
Niagara Institute
APRIL 5, 2023
The journey to becoming a business leader is long, with pitfalls, setbacks, and challenges along the way. And when you’ve attained that executive position, the stress, pressure, and heightened expectations can be overwhelming. However, hearing from other women in business who have reached the pinnacle of their careers can provide the much need motivation and inspiration to keep going.
The Practical Leader
APRIL 5, 2023
I was asked to facilitate an annual strategic planning retreat with a senior leadership team. The CEO sent me their draft agenda for the session. Hmm…oh, oh… Looking at the typical approach they’ve used before, four common strategic planning problems immediately popped out: The agenda was loaded with about 17 project/operational presentations/reviews and updates.
The Center For Leadership Studies
APRIL 5, 2023
The post The Importance of Developing Leaders Across Your Organization appeared first on Situational Leadership® Management and Leadership Training.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Harvard Business Review
APRIL 5, 2023
Retreat isn’t just inadvisable; it’s dangerous.
Harvard Business Review
APRIL 5, 2023
A survey of U.S. residents asks whether new subscription services from Twitter, Facebook, Instagram, and Snapchat meet their expectations.
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