N2Growth Blog

JULY 26, 2010

While hubris can be a needed trait to call upon at times, to rely solely upon it as the foundation of your leadership style just doesn’t work. They were able to command greater loyalty and respect from peers and subordinates alike with less bravado and more humility and discernment. I think not.

Blog 419

Blog Loyalty Long-term Brand 419

Women on Business

DECEMBER 8, 2010

Just to refresh, if you have seen the delightful holiday movie Elf , you are familiar with the endearing qualities of child-like hope and wonder “Buddy the Elf” exudes. Step 4: Brand Loyalty: Would you hang out with Buddy on a regular basis? Much of developing the loyalty factor comes from inside your business. Are you ready??

Brand 237

Brand Press Release Discount Loyalty 237

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. How endearing is your brand to your customers? What do you your customers believe and understand about your brand? Any business person worth their salt will tell you that.

Brand 215

Brand Press Release Discount Customer Loyalty 215

RapidStart Leadership

FEBRUARY 28, 2017

It was a simple foot race, but what I witnessed in the final minutes taught me a life-lesson about leadership and culture. Actually, I think it’s in their culture and in their leadership. Following the stock market crash of 2008, finances were shaky, and Chapman was under heavy pressure to start laying people off. Did you quit?

Team 120

Team How To Short-term Long-term 120

Strategy Driven

JUNE 27, 2016

What was it that you said before about financing?” Questions about quality, guarantee, or warranty. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! “How long has your company been in business?”

Price 51

Price Customer Loyalty Seminar Cost 51

N2Growth Blog

JUNE 17, 2010

In further pondering this dichotomy an interesting thought came to mind – If I could genetically engineer the perfect leadership gene what qualities and characteristics would constitute the architecture of leadership DNA?

Definition 370

Definition Blog Leadership Covey 370

Great Leadership By Dan

OCTOBER 26, 2012

Here's a post that I wrote for SmartBlog on Leadership , published 10/25: The majority of popular leadership advice falls into one of two categories: 1. Leadership for the small-business owner (which usually deal with entrepreneurialism, sales, financing, and other basic management and business skills).

Company 234

Company Leadership Maturity Loyalty 234

Harvard Business Review

SEPTEMBER 22, 2011

TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. And Enterprise Rent-A-Car links its Enterprise Service Quality index customer feedback scores to promotions. Your CFO and finance team can take a leadership role here. Organized learning.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

FEBRUARY 15, 2012

Usually, if you search, there are opportunities in your current job and at your current level to display your ability to drive change, even if you are in a support function like finance or human resources. Are you willing to push the organization out of its comfort zone and withstand the criticism of those tied to the status quo?

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

FEBRUARY 20, 2013

Access to finance , designing operational processes and systems , and building strong, talented management teams are just a few obstacles that many cite. As testimony to its success, the program has received a net promoter score of 87%, which is well above the 75% threshold for companies garnering world-class loyalty.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Women on Business

JANUARY 24, 2011

One half of building business is supplying quality products or services; the other half is skill in building relationships. Loyalty is paid for one way or another. For long-term relationship-building, be sure that your values and those of your clients mesh. No one is equally expert at both. Most are talented in one over the other.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

SEPTEMBER 14, 2016

The best ones are permeable membranes that transfer knowledge from the outside in: Steve Jobs recruited the Dean of Yale’s Business School to run Apple University, while Jeff Weiner recruited business coach and thought leader Fred Kofman to lead leadership development for LinkedIn. Ritz Carlton and Zappos follow a similar model.

CIO 8

CIO Chief Financial Officer White Paper Learning-by-Doing 8

Harvard Business Review

OCTOBER 17, 2011

As corporate citizens of the world, it is our responsibility — our duty — to serve the communities where we do business by helping to improve, for example, the quality of citizens' education, employment, health care, safety, and overall daily life, plus future prospects. Values increasingly drive consumer and employee loyalties.

Health Care 13

Health Care Innovation Crisis Brainstorming 13

Harvard Business Review

JANUARY 27, 2017

Their loyalty and accountability belongs to top management. They bring technical coherence and consistency to SLAs while defining quality standards for data and algorithms alike. Human leadership defers to demonstrable algorithmic power. They frequently find the technologies are less of a hassle than the people.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. I see far too many data that don’t go anywhere and that’s just a cost.”.

P&L 9

P&L Banking Marketing Call Center 9

Leading Blog

NOVEMBER 2, 2018

Those qualities are to idiots what peanut butter on turkey is to rats. Value loyalty and fidelity. Rate your clients on three scales: quality of work, quality of relationship, and quality of prospects. This has made compliance with my no-jerk rule quite a bit easier. Now make it happen.

Management 234

Management Advertising Document Learning-by-Doing 234