Great Leadership By Dan

DECEMBER 27, 2012

In fact, HR in high-risk industries should implement a variety of avenues/opportunities for employee feedback, such as phone hotlines, online and on-site suggestion boxes, employee surveys, focus groups, new hire surveys and exit interviews.

Mentor 232

Mentor Trends Committee Compliance 232

Mike Cardus

JANUARY 9, 2013

Strategy for Leadership Development. Focus groups to determine what is working well. Surprisingly to many executives and human resources staff, much of what was found to be effective and needed was basic. Using Existing Employees as Mentors. Education for Leadership. The Chief Executive. The Chance to Lead.

Leadership Development 154

Leadership Development Skills Development Leadership 154

Skip Prichard

JUNE 22, 2020

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Poor behavior and missteps in culture can be even more detrimental than missteps in fundamental business strategy. Talk to customers. They will be impacted, too.

How To 108

How To Middle Management Reputation Short-term 108

In the CEO Afterlife

SEPTEMBER 8, 2015

At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies. But, there is nothing stopping decision-makers from making early calls to more efficiently source the information with improved analytical acumen. He knew what to do, and he did it with conviction.

Power 100

Power Competitive Advantage Airlines Information 100

HR Digest

JANUARY 19, 2023

We have taken an intentional approach to develop a vision and strategy that takes all our stakeholders’ perspectives into account – one that our customers, carriers and employees can stand behind. What DE&I strategies have helped C. A critical component of the DEI strategy is our commitment to measurement and metrics.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

You're Not the Boss of Me

MARCH 8, 2010

The Hospital Human Resources Department had changed its name to The Employee Engagement Department. Each time I see that sign, I wonder what they might be doing differently now that they weren’t doing when they were called The Human Resources Department. You can run focus groups (and believe me I have run hundreds!)

Survey 40

Survey Human Resources Blog Learning-by-Doing 40

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. Specifically we used interviewing and focus groups to find out whether many of the root causes of engagement are actually found outside the workplace. Managing people Human resource management Organizational culture' The answer?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

JUNE 8, 2018

In 2016, former American Express CEO Ken Chenault tasked chief human resource officer Kevin Cox with finding new opportunities that would drive innovation and revenue growth. Sponsored by Accenture Strategy. Both the J&J and American Express programs have elements aligned with what we heard in interviews and focus groups.

Development 12

Development Participative Conference Innovation 12

Harvard Business Review

JUNE 16, 2017

The reality seems less impressive, as a global IBM survey of more than 1,700 CEOs found that 71% identified human capital as a key source of competitive advantage, yet a global study by Tata Consultancy Services showed that only 5% of big-data investments were in human resources. Insight Center. Putting Data to Work.

Human Capital 11

Human Capital Metrics Analysis Survey 11

Harvard Business Review

MAY 5, 2014

Businesses gain their strategic focus from understanding the “customer” ? To help understand a woman’s preferences and challenges, Merck for Mothers has begun to incorporate focus groups and community advisory committees in our work. in this case, that’s the mother-to-be herself.

Supply Chain 8

Supply Chain Health Care Self-aware Franchising 8

Harvard Business Review

MARCH 23, 2012

But if you work for an organization that can, the first step is to focus your time and resources on exploring these four, key areas: What is our organization's strategy? Of course, not every organization thinks it can use analytics. First, how can we improve the performance of our agents and teams?

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

MARCH 31, 2016

One of the biggest lessons we learned in the process of creating the report is one-time events masquerading as health promotion programs – that is, activities not integrated into a comprehensive workplace health promotion strategy – are likely to fail. Administering health risk assessments only.

Planning 8

Planning Incentives ROI Long-term 8

Harvard Business Review

NOVEMBER 20, 2015

” These were the first words McKay said to me in a discussion set up by RBC’s Chief Human Resources Officer, Zabeen Hirji. . “I want RBC to matter — to our clients, to our people, and in our communities — both here in Canada and around the world, wherever we do business.” Here’s how: 1.

Crisis 8

Crisis Banking CEO Business Model 8

Harvard Business Review

OCTOBER 2, 2018

To successfully implement a customer-centric strategy and operating model, a company must have a culture that aligns with them — and leaders who deliberately cultivate the necessary mindset and values in their employees. At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12