Leading with Trust

DECEMBER 15, 2019

The leader could certainly refer that customer to a competitor who would take care of them. You share the example of Herb Kelleher and Southwest Airlines as models of love in action and the success it brings. This doesn’t mean that the leader doesn’t love the customer. What gets in their way? .

Long-term 65

Long-term Self-aware Short-term Bureaucracy 65

Harvard Business Review

OCTOBER 18, 2016

Note that whether the technology used is “leading edge” is secondary. If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. They are driven by novel ideas or perhaps a new technology.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

JUNE 28, 2016

Given their capabilities, these entrepreneurs take a “do-it-yourself” approach and develop software to support organizational needs. APIs are a technology that allows firms to interact and share information with other firms at an unprecedented scale. With APIs, data integration investments need not depend on relationships.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

MARCH 28, 2016

In fact, today’s oil prices that we think of as low are actually near the real average price of a barrel of oil for the last 150 years: $35 (2014 US dollar reference year). And it would take them as long as 5 to 10 years to explore, develop, and then bring production to market after investing billions of dollars into new fields.

Price 8

Price Energy Airlines Supply Chain 8

Harvard Business Review

JUNE 22, 2011

Suppose you were alive in 1884 and were approached by an aspiring entrepreneur who had developed the most efficient and durable horse carriage ever created. Yet I would argue that they each refer to different links in the total value-chain of progress. Would you invest in this company? innovators. entrepreneurs.

Heron 15

Heron Shaw Entrepreneur Innovation 15

Harvard Business Review

MARCH 28, 2014

As a member of a start-up advisory program, I regularly hear pitches from aspiring technology entrepreneurs. It relegates your brand to subordinate status compared to the brand used as your reference point – and it tells customers that your brand possesses only comparative value, rather than having its own inherent value.

Brand 9

Brand IPO Marketing Strategy Airlines 9

Harvard Business Review

MAY 25, 2012

The Lean Startup has crystallized many of the ideas fundamental to successful innovation and provided companies with additional ways to understand and make room for rapid iteration, agile development, and in-market testing of new ideas. I often tell clients not to shirk the tough problems — cut the fat, not the essence.

Ries 15

Ries Business Model Entrepreneur Agility 15

Harvard Business Review

SEPTEMBER 21, 2011

While the idea of reaching out to consumers via smartphone apps is clearly not new, companies have been stubbornly hesitant to embrace app technologies. They're failing to take control and develop a plan. Four main factors go into developing and positioning an app strategy: Brand. Technology.

Brand 11

Brand B2C Market Segmentation Travel 11

Harvard Business Review

JUNE 23, 2016

” Compliance, of course, refers to a company’s obligation to prove that it is following the rules spelled out by government regulators. Congress or the European Union can throw all the regulations they want at banking and other industries, but politicians and bureaucrats are no match for today’s cognitive technologies.

Compliance 9

Compliance Drucker Banking Cost 9

Harvard Business Review

AUGUST 1, 2016

Within most religious and spiritual traditions, there is a cornerstone reference to love. Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love.

Organization 8

Organization Power Reference Finance 8

Harvard Business Review

DECEMBER 9, 2015

” To start, we’ve conducted several tests around what we refer to as ephemeral communities. Agencies like WPP have robust corporate development groups who search out new technologies to help the client brands they serve. Think “John gives Sarah one free” instead of “buy one, get one.”

Marketing 8

Marketing Brand Merchandising Advertising 8

Harvard Business Review

JANUARY 28, 2016

Advanced technology is at the core of virtually every company’s business model today. However, with acquisition upon acquisition, the leaders within HSBC failed to develop a one-company culture, which made it difficult to integrate its offerings to an increasingly demanding customer base. Digitization vs. Humanization.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

JUNE 12, 2018

Beacons are battery-powered wireless sensors installed in retail stores or event venues that detect nearby consumers who have opted in to alerts through Bluetooth or other technologies and that relay information to consumers’ mobile devices. ” Many companies already monitor social media networks for posts from customers.

Short-term 8

Short-term Brand Long-term Media 8