Harvard Business Review

AUGUST 14, 2018

The big question around self-driving cars, for many people, is: When will the technology be ready? And where will this technology work best? Currently, the technology is more capable in some situations than in others. For the technology to improve, it must be exposed to real, on-road conditions.

Technology 8

Technology Environment Operations System 8

Harvard Business Review

OCTOBER 19, 2016

I’m teaching a new course this semester on cognitive technologies (AKA artificial intelligence) to Babson MBAs. Many of them are new to this set of technologies, and seeing the topic through my students’ eyes has made me realize how overwhelming it can be. Insight Center. The Automation Age. Sponsored by KPMG.

Organization 8

Organization Software CRM Technology 8

Harvard Business Review

AUGUST 31, 2016

But in addition to the concerns retail tracking raises for consumers , these technologies have serious implications for workers. This concept has a long history in retail. But new retail technologies may diminish the value of workers’ customer knowledge, in two ways. This effect of data collection is often overlooked.

Retail 8

Retail Software Long-term Technology 8

Harvard Business Review

JUNE 27, 2013

Other companies pray that technology can save them. Sixty-two percent of our panelists report that technology advancements drive their firms'' innovation activities. But technology for technology''s sake can end in disaster. Imitation may be the highest form of flattery — but it''s not innovation.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

FEBRUARY 3, 2016

Twenty years ago, Louis Gerstner transformed IBM by emphasizing consulting and technology services — not just technology — to solve customer problems. Insight Center. How technology is changing the way we work. To address medium-term opportunities, IBM formed partnerships with hospitals (e.g.,

Venture Capitalist 8

Venture Capitalist Short-term ROI Long-term 8

Harvard Business Review

NOVEMBER 29, 2017

last month, destroying 4,658 homes, 94 commercial buildings, and displacing tens of thousands of people, Keysight Technologies was in the direct path of the disaster. We set up a makeshift relief center to provide phone chargers, underwear, bottled water, and other basics. gece33/Getty Images. When fire swept through Santa Rosa, Calif.,

Crisis 8

Crisis Long-term Short-term Crisis Management 8

Harvard Business Review

MARCH 21, 2018

And with today’s technologies, companies now have the ability to see and act on these fluctuations in the moment. Recognizing that its long history of making French yogurt could be turned into a market advantage, it embraced a traditional French method in which yogurt is cultured and sold in small individual glass pots.

Loyalty 14

Loyalty Marketing Apparel Maslow 14

Harvard Business Review

MAY 17, 2011

Ironically, the usability test in the BOP is often even higher precisely because the poor remained below the radar of multinational corporations for so long. A long-term view, anxiety about the future and lingering conservative attitudes about money are the causes most often cited. In the U.S.,

Prahalad 15

Prahalad Business Model Early Adopters Innovation 15

Harvard Business Review

MAY 2, 2012

The ability to make it easy for customers to alter products to better meet their needs is not confined to technology firms. Mid-tech, low-tech and no-tech firms have been doing the same thing for a long time with enablers such as toolkits or modular products that allow add-on's and customization.

Company 14

Company Software Call Center Innovation 14

Harvard Business Review

AUGUST 8, 2013

Let''s examine one specific aspect of Otis Elevator, a unit of the Top 100 innovator United Technologies Corp. Offshore outsourced product development gets less press than outsourced IT and call centers, but it has the ability to create additional revenues for nimble innovators. Offshore Outsourced Product Development.

Engineering 8

Engineering Globalization Innovation Marketing 8

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. The participants were American women whose racial and ethnic identity was African American/black, Asian American, Latin/Hispanic, or any combination of these races and ethnicities.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

NOVEMBER 6, 2015

Insight Center. Yet ad blockers have been around almost as long as online advertising — certainly as long as we’ve had browser add-ons and extensions. When you go to a website, you’re looking for what publishers call “content,” which could be almost anything. The New Tools of Marketing.

Advertising 8

Advertising CRM Long-term Short-term 8

Harvard Business Review

APRIL 13, 2017

Cognitive computing and artificial intelligence (AI) are spawning what many are calling a new type of industrial revolution. While both technologies refer to the same process, there is a slight nuance to each. In addition, there are unique and new cyber risks associated with cognitive and AI technology.

Technology 9

Technology System Learning-by-Doing Video 9

Harvard Business Review

MAY 13, 2015

Doing this, in turn, will help them build more purposefully direct, longer term relationships with consumers and create more sustainable value. But no one yet is successfully leveraging consumer data and relationships across the digital-physical divide at scale, despite early experimentation with technology such as beacons.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

AUGUST 19, 2013

IT professionals need to recognize and embrace the Serendipity Economy in order to better understand the impact of technology investments, improve employee engagement and drive business transformation. Technology investments work the same way. Serendipity into Performance. The measure of value requires external validation.

CTO 8

CTO Franchising CIO Short-term 8

Harvard Business Review

MAY 30, 2017

Jacobi went for a long walk in Riverside Park and happened to bump into Or Shani, CEO of an AI firm, Adgorithms. In the first month, 15% of those new leads were “lookalikes,” meaning that the people calling the dealership to set up a visit resembled previous high-value customers and therefore were more likely to make a purchase.

ROI 14

ROI Tools Marketing CRM 14

Harvard Business Review

APRIL 18, 2011

That may not be a good thing: as Forrester analyst Paul Hagen writes in his post analyzing the growth of "Chief Customer Officers," some observers worry it's simply the latest fad, a flavor-of-the-month management fix that will have limited long-term impact. Here, the obligatory links to Yelp and the United Breaks Guitar video.)

Organization 13

Organization Forrester Bottom-up Short-term 13

Harvard Business Review

MARCH 17, 2016

Exponential technology change. Organizations and workers balance long-term bets and flexibility under uncertainty by engaging automation to adapt to frequent changes and rapid skills obsolescence. Work resembles today, with similar technological connections and work arrangements, relying heavily on regular full-time employment.

Human Resources 8

Human Resources Technology Globalization Trends 8

Harvard Business Review

NOVEMBER 9, 2016

To be sure, these roadblocks to further trade and investment will damage Mexico’s economy in the short and medium terms. However, I fear that Mexico continuing its existing trade-based economic strategy will not necessarily produce different results in the long term — as it wouldn’t for any other developing country.

Cooper 14

Cooper Long-term Industry Health Care 14