HR Digest

JANUARY 21, 2022

Read on for some great tips on how to answer what motivates you in an interview. If your goal is to move from a call center employee to a customer service representative at a bank, then saying, “I love my boss” isn’t very useful. These tips will help you answer “what motivates you?”

Motivation 98

Motivation How To Sample Learning-by-Doing 98

Tony Mayo

OCTOBER 13, 2010

Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences?

Mayo 146

Mayo Executive Coaching Efficiency Handbook 146

Terry Starbucker

JULY 5, 2015

We came up with a cover letter to go with the shirt, personally signed by me, and then, at our weekly management conference calls, I started to hand them out. In fact, it served as a tipping point in the relationship that I had with the field. queried Allan, one of my managers who ran our call center. “I

Leadership 150

Leadership Letter Conference Definition 150

Terry Starbucker

JULY 23, 2018

Manages to an end, not a cause. My main duties would be managing all the PEOPLE doing the service work of the company – the installs, the service calls, the maintenance, the customer service, the phone calls. I got to the point where the scale tipped more towards the believers than the skeptics, and that was big.

Leadership 181

Leadership Learning-by-Doing COO Follow-up 181

The Practical Leader

JULY 20, 2011

&# ). Over time, the scale will start to tip in one direction or the other. In virtually every organization it’s management. Of a thousand moments of truth in a given day likely over 900 of them are managed by a staff or team member with no supervisor or manager in sight. Those are big dollar or overhead decisions.

Sharpe 53

Sharpe Deming Hotels Quality 53

Terry Starbucker

AUGUST 27, 2017

While there is no question that having a high level of accountability in the workplace is a good thing, the trick is getting your teammates to that point of clarity without tipping the scale over into a perilous danger zone. Then, people start getting reprimanded, or held back, or worse yet, fired by these managers.

Call Center 192

Call Center Letter Policies Guidelines 192

Harvard Business Review

NOVEMBER 24, 2016

Inventory management at the grocery store. For stores like these, managing inventory precisely is mission-critical: Getting it wrong has a direct impact on profits. The problem, of course, is that deli managers aren’t necessarily trained to be business analysts, let alone data scientists. Call center coaching.

Call Center 8

Call Center Supply Chain Committee Analysis 8

Harvard Business Review

DECEMBER 6, 2011

Fixated on that challenge, retail chains have invested heavily in sophisticated inventory management systems. This was despite the fact that, according to the inventory management system, only 2-3% of items ever ran out before being replenished. It's a capability that is also finding its way to other business sectors.

Retail 15

Retail Merchandising Succession Taylorism 15

Harvard Business Review

JULY 15, 2015

If the airline has guidelines in place about how to respond and what offers can be made, the people managing the airline’s social media can respond with a personalized message and a free beer coupon to help drive the customer to action. The firm reduced churn in one quarter by 50%.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

FEBRUARY 21, 2013

If you look around, you will realize that what we have listed here is but a tip of the iceberg; we are sure you will start noticing misalignments all around, and at every level. They should remind managers and employees alike of what should be measured and rewarded.

Incentives 8

Incentives System Cost Quality 8

Harvard Business Review

MAY 28, 2018

In one set of studies, currently in working paper format, we found that minority customers — blacks and Asians — regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers). These results prompt a couple of questions for executives and managers.

Company 8

Company Comparison Airlines Diversity 8

Harvard Business Review

DECEMBER 6, 2013

Almost five years ago, I was sitting in the conference room of one of the world’s largest insurance companies, trying to push the idea of social customer relationship management to their corporate marketing team. Customers help other customers by answering questions, sharing tips and suggesting workarounds.

Insurance 8

Insurance Maturity FAQ Media 8

Harvard Business Review

AUGUST 19, 2013

With Frederick''s Taylor invention of scientific management in the 1880s, and its subsequent assimilation into what we now consider modern management, organizations have used logic and rationality to the eliminate waste, to seek efficiency, and to transfer human knowledge to tools and processes. IT management'

CTO 8

CTO Franchising CIO Short-term 8