Strategy Driven

APRIL 1, 2013

If you’re really interested in better communication skills, take a course in it. All of them are based around the 75-year-old business book classic, How To Win Friends and Influence People. Dale Carnegie ( www.dalecarnegie.com ) offers the best programs. It doesn’t get any better than that. Reprinted with permission from Jeffrey H.

Customer Loyalty 50

Customer Loyalty Skills Seminar Books 50

Strategy Driven

APRIL 23, 2012

GOOD NEWS IS: You can influence both your image and your reputation with your CONSISTENT PERFORMANCE. Perhaps if you took a Dale Carnegie course on public speaking, or joined a Toastmasters group, you would be able to become a confident presenter. Everyone wants to have a great image. Everyone wants to have a great reputation.

Reputation 66

Reputation Open-book Customer Loyalty Seminar 66

Strategy Driven

OCTOBER 22, 2012

And of course, today’s world paints criticism as some sort of pious, politically correct, and necessary element of society. Critics try to label the ‘wrong-doers’ into a group for easier identification – unions, teachers, liberals, conservatives, left, right, or in your familiar terms: the competition or the purchasing department.

Customer Loyalty 56

Customer Loyalty Seminar Short-term Learning-by-Doing 56

Strategy Driven

JULY 15, 2013

Loss of key contact (the person that buys from you) happens often in business, and most salespeople (not you of course) are totally unprepared for it. If you’ve done your homework, built multiple relationships within your customer’s company, and you know the replacement,then you should be fine. Thank you in advance.

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Harvard Business Review

JUNE 4, 2014

Our own empirical evidence echoes myriad studies in finding that effective coaching raises employee commitment and engagement, productivity, retention rates, customer loyalty, and subordinates’ perception of the strength of upper-level leadership. Nor is it a skill that is automatically acquired in the course of learning to manage.

Management 16

Management Customer Loyalty Advice Comparison 16

Strategy Driven

NOVEMBER 8, 2010

Of course not. Of course not! Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

MAY 10, 2012

Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle that the more customer promoters you have (i.e., That's not bad, of course, but what about the other 90%? By the way, not all referral customers are the same.

Reference 13

Reference Telecommunications Survey Customer Loyalty 13

Harvard Business Review

JANUARY 19, 2011

It's not easy, but it can drive real innovation and new thinking, as well as build customer loyalty that maintains or grows market share. (I Car guru Chelsea Sexton , who knows more about the market for EVs than nearly anyone, says the Focus EV demo seriously impressed her and other influencers. But it's very smart.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

DECEMBER 29, 2011

As you take some time to reflect, relax, and renew before the year to come, we offer you our most popular multimedia content from the year that was: podcasts, videos, slideshows, and infographics that we hope help you chart a successful course in 2012. Turn Customers into Promoters. Oh look, a squirrel! Video interview. Audio podcast.

Video 15

Video Porter Charisma Customer Loyalty 15

Joseph Lalonde

MARCH 14, 2018

3) Mental – My role as host of The Ziglar Show requires me to study the messages of today’s top world influencers, and it’s a dramatic gift. That’s difficult of course, and I’m nowhere near perfect, but it’s the cornerstone of influence. Bell, Customer Loyalty Consultant and author at [link].

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

OCTOBER 29, 2015

Make a list of all of the internal data related to the outcome you would like to influence and when you will need to do the measurements. Say you’re launching a new cosmetics product, and you want to know which type of packaging leads to the highest customer loyalty and satisfaction. Perform a data audit. The lesson?

Hammer 8

Hammer Advertising How To Customer Loyalty 8

Harvard Business Review

SEPTEMBER 10, 2014

The article shocked the sensibilities of many who worried about rising corporate power in the world, but for many executives struggling to chart courses through the chaos of newly globalized and deregulated markets, it offered an irresistible clarity: one need only focus on owners’ interests.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13

Harvard Business Review

JULY 7, 2015

Of course, big data may require advanced software and hardware to handle and store it. Here are a few examples of prediction problems in a business: Making personalized recommendations for customers. Forecasting long-term customer loyalty. Not just big data, but wide data. Anticipating the future performance of employees.

Sample 8

Sample Management Learning-by-Doing Long-term 8