Strategy Driven

SEPTEMBER 16, 2013

’ Here are the actions I have observed about leadership that are mandatory for leadership success. They’re internal actions that build trust, earn respect, and create a team of inspired people – inspired to be productive and do their best… Great leaders are value providers, not order givers. Same in life.).

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. . This article appeared in In Design magazine.

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Chart Your Course

AUGUST 14, 2012

Great places to work are more productive and more profitable than their peers. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” 2) Deploy a leadership strategy. No excuses.

Newsletter 165

Newsletter Insurance Class Workshop 165

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

DECEMBER 21, 2015

Next in line were, “customer knowledge,” “innate talent/personality,” “product knowledge,” and further down the list were “experience” and “teamwork skills.”. Value, service, and help are the REAL three things that customers require to give their business and maintain their loyalty. Unyielding personal values and ethics.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

MAY 2, 2016

Productivity down? Here’s your self “why” test: Belief system failing in product – you don’t think your product is really better than the competition’s. Leave ethically. Especially customer lists or any trade secrets. Hate your job? Things at work not going your way? Not earning enough? Thinking of leaving?

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

JUNE 16, 2014

I’ll add a few words of definition to each, but more important, think about each of these virtues as it relates to you, your self-disciplines, your actions, and your ethics. Belief in company, product, customer, and especially in yourself. Relate Articles: Leadership words that need to be banned. Self-belief. Confidence.

Loyalty 58

Loyalty Open-book Customer Loyalty Ethics 58

Strategy Driven

NOVEMBER 18, 2013

They’ve refined the buying process so far that they have precluded the words ‘quality’ and ‘value’ from the buying process AND they have taken the words productivity, ease of use, and morale out of the delivery process. The main goal of bidding is NOT get the best product. Nor, for the most part, do they care.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). As social media helps shift power to individual citizens and employees, leadership itself must shift with it. 4) Seek to inspire, not just motivate. 5) Invest in culture rather than governance.

How To 110

How To Airlines Media Innovation 110

Strategy Driven

JULY 2, 2012

How you feel about your product. How you feel about the customer and their buying process. You’ve placed a value on yourself that reflects in your selling skills, your attitude, your belief system, your truthfulness, and your ethics. And then there is the customer. How you feel about yourself. That’s you.

Reputation 50

Reputation Customer Loyalty Belief Systems Seminar 50

Strategy Driven

JANUARY 13, 2014

My list of things to do between now and the New Year should keep you busy, productive, and inspired to achieve more this year than you did last year. It’s not just a goal and it’s not just a resolution; it’s your intention, your drive, your work ethic, and your consistency that will create genuine achievement. Happy New Year!

Customer Loyalty 50

Customer Loyalty Document Competitive Advantage Seminar 50

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. Happily fading from memory is the cliché that ethics and compliance teams effectively constitute a “business prevention department.”

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Strategy Driven

AUGUST 3, 2015

Surely as you discuss our service, questions about productivity and profitability will arise. Do it any (ethical) way you have to. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! get commitment).

Customer Loyalty 50

Customer Loyalty Competitive Advantage Conference Seminar 50

Strategy Driven

SEPTEMBER 10, 2012

Once I connect, I ask for an informal meeting (usually coffee) to see if we have anything in common, or if there’s a need for my product or service. This strategy is much more powerful that trying to convince the buyer that your product is great by trying to ‘sell’ it. AUTHENTICITY.

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Strategy Driven

MARCH 25, 2013

Actions that give your customer the feeling you represent their best interest, not just your own. You speak the truth, have high ethical standards, and are known for service. Here are a few more critical elements of Smart Selling: Product smart. Customer smart. This means you take long-term oriented actions. Value smart.

Open-book 50

Open-book Definition Self-aware Price 50

Harvard Business Review

MARCH 30, 2016

Effective executives understand the productivity and customer loyalty future depends as much on motivating and managing their machines as inspiring their people. Empowering smart machines to — pun intended — live up to their potential may well become the essential new 21st-century leadership skill.

Review 8

Review Kaplan Performance Review Kaizen 8

N2Growth Blog

JULY 19, 2011

It was at that moment I realized the real power of one of Starbucks key business drivers, if not their most critical business driver – Starbucks sells products that cater to peoples addictive tendencies. What about companies in the luxury products sector? What about other fast food outlets?

Marketing 310

Marketing Tactics Brand Ethics 310

Harvard Business Review

OCTOBER 4, 2011

It's the company's deeply embedded belief system, its prevailing ethics, and the way people within the company interact with each other and with customers. Hewlett and Packard set out to create high-quality electronic equipment that was more accurate and precise and less expensive than competing products.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Strategy Driven

JULY 25, 2016

Then they train with some intensive orientation and a week or two of product sales skills, investing all the while in their hopeful rookie. The lesson here is that attitude and work ethic are more important than sales skill. They go through the expensive gyrations of outsourcing, in-sourcing, testing, interviewing and finally hiring.

Customer Loyalty 50

Customer Loyalty Ethics Seminar Outsourcing 50

Strategy Driven

OCTOBER 5, 2012

In eras following downturns and scandals, it is incumbent upon good companies to go the extra distance to be ethical and set good examples. Civic service is the ultimate way to steer heir apparents toward the leadership track. Potlache is a higher level of understanding of the business that breeds loyalty and longer-term support.

Loyalty 60

Loyalty Bottom-up Strategic Planning Bond 60

Strategy Driven

JUNE 11, 2012

Is it standards you have in your mind about other products? You know and recognize dozens of standard setters in your life – especially if these products or people are amazing and have your undying loyalty and especially if you proactively refer them. And it could also be your own brand loyalty. The best car.

Customer Loyalty 72

Customer Loyalty Loyalty Reputation Seminar 72