N2Growth Blog

APRIL 30, 2024

It calls for courageous leadership from a board willing to innovate, collaborate, and inspire others to follow. Importance of Ethics: Governance in Corporate Leadership At the heart of every successful business is leadership that propels the organization toward profit and is deeply committed to ethical values and practices.

Ethics 217

Ethics Long-term Short-term Reputation 217

Leading Blog

DECEMBER 1, 2021

Here's a look at some of the best leadership books to be released in December 2021. The Five Graces of Life and Leadership by Gary Burnison. Five simple qualities that captures the essence of outstanding leadership today. Few management ideas have spread so far and wide as the Net Promoter System (NPS).

Books 313

Books Leadership Uncertainty Customer Loyalty 313

Eric Jacobson

SEPTEMBER 27, 2015

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

N2Growth Blog

DECEMBER 8, 2023

Understanding the Role of a Chief Commercial Officer In the complex world of corporate leadership, a Chief Commercial Officer (CCO) holds a pivotal role. This position is often seen as the linchpin of a company’s commercial strategy, controlling marketing, sales, and customer service efforts to achieve optimal success.

Trends 366

Trends Business Model Execution Marketing 366

Eric Jacobson

JANUARY 17, 2015

"Today''s customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Eric Jacobson

FEBRUARY 7, 2019

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger. They also say in their book, Now.Build A Great Business!

Customer Loyalty 50

Customer Loyalty Loyalty Open-book Books 50

Leading Blog

JULY 25, 2016

It is hard to let go of the thinking behind some of the management tools we still use today. David Burkus reports on a number of seemingly radical management ideas in Under New Management. Putting employees first may be the best way to serve the needs of the customer. He also tackles the question: Are managers necessary?

Management 150

Management Customer Loyalty Loyalty Policies 150

Leading Blog

APRIL 8, 2020

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed.

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Crisis Short-term Customer Loyalty Long-term 324

Lead from Within

FEBRUARY 15, 2024

By fostering a culture of AI innovation, organizations position themselves to create groundbreaking solutions that address evolving customer needs and drive market leadership. Organizations that embrace AI can deliver personalized experiences that foster customer loyalty and drive revenue growth.

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Organization Development Succession Customer Loyalty 151

Great Leadership By Dan

JANUARY 23, 2020

Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Now, the types of leadership qualities that show up on list after list are there for good reason. This is the power of empathy at work. The POWER of Empathy?

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Power How To Leadership Customer Loyalty 306

HR Digest

AUGUST 11, 2023

The importance of ethics in human resource management cannot be overstated. Strategies to Promote HR Ethics Now that we have explored the significance of ethics in human resource management, let’s delve into practical strategies that HR teams can employ to promote ethical practices within their organizations.

Human Resources 98

Human Resources Ethics Resources Management 98

Lead Change Blog

FEBRUARY 4, 2020

Welcome to the February 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Diana explains: “The ability to delegate is a key leadership competency. Communication. Good question.

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Leadership Development Development Leadership Simon 268

Lead Change Blog

AUGUST 7, 2019

Purpose, or an underlying company philosophy, not only drives strategic change, but also encourages customer loyalty and employee engagement. In order to succeed, leaders must be willing to discard old ways of thinking and detrimental business habits?and and recognize their blind spots. Listen in as Jim and Rich ( Root Inc.

Webinar 240

Webinar Customer Loyalty Politics Human Resources 240

Lead Change Blog

OCTOBER 4, 2017

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. Customers simply have too many choices to take their business elsewhere.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Lead Change Blog

OCTOBER 4, 2017

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. Customers simply have too many choices to take their business elsewhere.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Kevin Eikenberry

MARCH 15, 2018

Managing people is complex, amazing and messy. Carol Sanford challenges they way we think about leadership and best practices. The post The Regenerative Business with Carol Sanford appeared first on Kevin Eikenberry on Leadership & Learning. She tasks leaders […]. She tasks leaders […].

Customer Loyalty 101

Customer Loyalty Loyalty Innovation Books 101

Lead Change Blog

DECEMBER 20, 2018

Yet, if you’re like any managers today, you just don’t do it as well or as frequently as you would like. At the same time, managers across industries, regions, and levels uniformly report a moderate to severe lack of competence, comfort, and confidence in themselves in regards to this critical job expectation. You know it’s good.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

The Practical Leader

JULY 6, 2021

The L-word makes many managers squirm. These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in ignorance of how their loveless orientation is rooted in pessimism and fear.

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Mark Sanborn

AUGUST 31, 2022

The person I talked to said he would pass my feedback on to the “District Manager.” There are many kinds of bad service and many reasons it happens, but among the worst is rude and indifferent behavior that doesn’t just communicate the customer or client isn’t appreciated, but that they’re not welcome.

How To 95

How To Customer Loyalty Loyalty Politics 95

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. You just finished reading What’s your proactive marketing approach to loyalty? !

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Response: Is the management team accessible? Forecasting Capabilities: How well does the leadership team know the industry? Customer Loyalty: Is the firm preferred among its customers?

Strategy 261

Strategy Company Strategic Planning Market Segmentation 261

Brigette Hyacinth

NOVEMBER 20, 2020

Sadly many organizations prefer these managers because they seem to be on top of, and in control of everything. Decreased Productivity – When a manager is constantly looking over their employees’ shoulders, it can lead to a lot of second-guessing and paranoia, and ultimately leads to dependent employees. Steve Jobs.

Micromanagement 98

Micromanagement Customer Loyalty Competitive Advantage Short-term 98

Eric Jacobson

FEBRUARY 8, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership Books'

Customer Loyalty 93

Customer Loyalty Loyalty Follow-up Books 93

Tanveer Naseer

AUGUST 16, 2011

Daniel is the IBM Professor of Regulation and Competitive Practices at the Kellogg School of Management at Northwestern University and the director of the Ford Motor Company Center for Global Citizenship. Such misconceptions can lead to severe management mistakes in a crisis situation. The following is a guest post by Daniel Diermeier.

Crisis Management 193

Crisis Management Crisis Management Reputation 193

Lead on Purpose

NOVEMBER 9, 2013

Perhaps a manager is present to take care of the problem, or maybe you have to wait for a phone call; either way, neither you nor the employee are pleased with the lack of progress during your interaction. Managers are asked to carry a lot of responsibility in the workplace. Empowered Employees Ease Managerial Stress.

Delegation 229

Delegation Leadership Customer Loyalty Morale 229

Eric Jacobson

NOVEMBER 1, 2014

In your leadership role, it''s vital that your team members know how to deliver excellent customer service. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You". Knock Your Socks Off " type service as book editor Ann Thomas and Jill Applegate would say.

Customer Loyalty 88

Customer Loyalty Loyalty Power Books 88

Chart Your Course

MARCH 4, 2013

If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement. Managers need leadership training that equips them to succeed. Equip your staff. Quality first.

Cost 206

Cost Customer Loyalty Loyalty Training 206

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 84

Customer Loyalty Loyalty Tips Consultative 84

Eric Jacobson

JANUARY 30, 2014

Provide regular customers with discounts. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' Thanks Bank of America and SCORE Association for these ideas from your Small Business Basics handbook.

Customer Loyalty 81

Customer Loyalty Handbook Loyalty How To 81

Eric Jacobson

JUNE 21, 2014

So, lead your team to : Respond quickly to customer complaints Refuse to defend or make excuses Offer to make the customer happy immediately Be open and honest Tell the truth and tell it as soon as you know it Bottom-line.assume that anything you do or say will become public knowledge quickly.

Customer Loyalty 91

Customer Loyalty Loyalty How To Open-book 91

Chart Your Course

OCTOBER 2, 2012

They are realizing if employees and managers are unhappy, they are going to leave. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. No excuses.

Customer Loyalty 189

Customer Loyalty Human Resources Insurance Loyalty 189

Skip Prichard

OCTOBER 20, 2020

When you manage your company’s operations by net profit per hour rather than percentages, you determine true cost and true profit. What are some ways to generate customer loyalty to encourage predictable revenue streams? Software companies do this through customers paying monthly for the software and support.

Loyalty 137

Loyalty Long-term Bottom-up Proposal 137

Eric Jacobson

AUGUST 2, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customers Eric Jacobson on Leadership and Management Steve Curtin'

Customer Loyalty 84

Customer Loyalty Loyalty Cost Energy 84

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. .

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

Steve Farber

SEPTEMBER 28, 2017

But, surprisingly enough, committees were a big key in making some dramatic internal changes that have taken OAC from a company its leadership team knew was great to one that’s also now recognized by employees, clients, and outsiders for excellence in its culture and its services.

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Committee Leadership Customer Loyalty Loyalty 65