Strategy Driven

SEPTEMBER 27, 2013

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. The challenge of sustaining long-term value pushes businesses toward considering short-term relationships as the easiest route to profits. ’ What is too often lost is the nuance – human.

Aaker 63

Aaker Short-term Marketing Benchmarking 63

Harvard Business Review

NOVEMBER 23, 2016

But companies will only be able to realize productivity gains from these new operating models if they skillfully manage the soft side of their automation transformation—the people in what will be a vastly different organization. So early preparation is needed. Think both short term and long term.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

AUGUST 28, 2017

AI technologies like neural-based machine learning and natural language processing are beginning to mature and prove their value, quickly becoming centerpieces of AI technology suites among adopters. And we expect at least a portion of current AI piloters to fully integrate AI in the near term.

Survey 15

Survey Execution First-mover Advantage Technology 15

Change Starts Here

SEPTEMBER 29, 2015

The following article shares one practitioner’s journey to uncover new models and expand his change management toolkit. Change management models. I am a process guy by training, but I make my living from change management. So whilst I might be a process guy it is change management that pays my mortgage.

ADKAR 60

ADKAR Management Early Adopters Rogers 60

Harvard Business Review

APRIL 21, 2014

It’s not enough to get people to do what you want, they also have to want what you want — or any change is bound to be short lived. That’s why change management efforts commonly fail. To make change really happen, it doesn’t need to be managed, but empowered. Change management Getting buy-in Leadership'

Leadership 15

Leadership Early Adopters Video Short-term 15

Harvard Business Review

AUGUST 22, 2014

We can provide the entrepreneurs with access to early adopter customers in the 170 countries in which we operate. I have to balance between strategic intent and tactical, short-term decision-making. We’re always looking for companies with brilliant ideas that we can partner with or acquire.

Venture Funding 15

Venture Funding Entrepreneur Agility Business Model 15

Strategy Driven

NOVEMBER 25, 2015

Strong leaders may inspire people to join their cause, but it’s those early hires and early adopters – the fledgling community who believes in a company’s ideals – that will make or break a young business. Again, I want to make a clear distinction here.

Leadership 50

Leadership Early Adopters Follow-up Long-term 50

Harvard Business Review

OCTOBER 1, 2014

Machine learning, pattern recognition, and other predictive analytics tools can constitute a source of competitive advantage for those companies that adopt them early on; but like any new capability, there is an enormous gulf between awareness, intent and early engagement, and achieving significant business impact.

Competitive Advantage 14

Competitive Advantage Insurance Short-term Analysis 14

Harvard Business Review

NOVEMBER 17, 2016

companies manage their supply chains with diligence to ensure suppliers meet their standards for quality and affordability, but the vast majority don’t behave in this fashion when purchasing health care services. In short, employers disconnect from managing one of the most important and costly expenditures for their organizations.

Health Care 8

Health Care Supply Chain Price Quality 8

Harvard Business Review

OCTOBER 1, 2014

Machine learning, pattern recognition, and other predictive analytics tools can constitute a source of competitive advantage for those companies that adopt them early on; but like any new capability, there is an enormous gulf between awareness, intent and early engagement, and achieving significant business impact.

Competitive Advantage 8

Competitive Advantage Insurance Short-term Analysis 8