Harvard Business Review

MAY 2, 2011

Any manager who has ever tried to shift organizational behaviors by rolling out a new piece of software knows this well. They must be supported by incentives, different processes, training, and often changes in how adjacent activities are carried out (as tools rarely sit in isolation).

Metrics 13

Metrics Education Software Tools 13

Harvard Business Review

SEPTEMBER 8, 2017

This is a break from the traditional paths of finance, sales, and operations to the top spot. At Airbnb, CMO Jonathan Mildenhall is driving the company’s evolution to an end-to-end travel brand by reinventing “ experiential marketing.” Over: CMOs take over new responsibilities. It’s worth the effort.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JANUARY 11, 2016

As I travel to urban development conferences, I often hear people bemoan an infrastructure funding gap, but the hard truth is there is no funding gap. The world is not short on capital — a startling $43 trillion of assets is currently under management in the United States alone.

Finance 8

Finance Innovation Bond Incentives 8

Chris Brady

FEBRUARY 8, 2010

  Perhaps there is a third interpretation, one that would indicate that the advertising gurus over at Audi are geniuses because they managed to inflame a controversial subject to the point where a blogger would waste some of his precious time writing to his 3 loyal readers about a commercial! 

Politics 77

Politics Blog Travel Letter 77

Harvard Business Review

MARCH 26, 2015

But in the aftermath of the financial crisis, risk managers have become increasingly involved in business strategy and decisions. After the recession, for instance, one large lender made a practice of looking for “rehab” customers whose credit suffered in the downturn but who had since managed to achieve more stable incomes.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

APRIL 23, 2012

Suppose a customer manager from a major computer solutions company in the U.S. coordinates a global sales team of more than a dozen of the company's employees, including product specialists, engineers, and finance people. The salesperson is still a vital link in this process. Consider this example.

Pharmaceuticals 13

Pharmaceuticals Banking Objective Incentives 13

Harvard Business Review

APRIL 6, 2016

Every February, businesses in India wait with bated breath for the country’s finance minister to announce the Union Budget. Consider the massive shifts caused by the entry of digital competitors such as Amazon in retail, iTunes or Spotify in music, Airbnb in hospitality, Expedia in travel, or Uber in taxis.

Budgeting 8

Budgeting Cost Globalization Sharpe 8

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. Steve Jobs failed miserably at managing openness at Apple in the 1980s. Let’s look at the key errors. Insight Center.

Participative 8

Participative Software Market Penetration Marketing 8