Mike Cardus

DECEMBER 5, 2012

How will we measure progress & Success?

Mentor 114

Mentor Training Process Development 114

Harvard Business Review

MARCH 31, 2016

Boosting engagement in wellness can only be achieved when workers own the program, understand how they and the company benefit, and are given a meaningful voice in its ongoing operation. There are a few simple ways to start doing this.

Planning 8

Planning Incentives ROI Long-term 8

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. To better learn how to measure this, exaqueo developed what we call the Whole Self Model and applied it to ethnographic research we were already doing for a number of different clients. What’s wrong here?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

JUNE 16, 2017

The reality seems less impressive, as a global IBM survey of more than 1,700 CEOs found that 71% identified human capital as a key source of competitive advantage, yet a global study by Tata Consultancy Services showed that only 5% of big-data investments were in human resources. Insight Center. Putting Data to Work.

Human Capital 11

Human Capital Metrics Analysis Survey 11

Harvard Business Review

OCTOBER 10, 2011

In my view, it boils down to a startling disconnect between how companies try to promote engagement and what truly inspires and motivates employees. At most companies, the human resources department "owns" and measures engagement. That's how it's done at Apple stores. Both require real-time learning.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

JUNE 8, 2018

workforce — and companies will increasingly grapple with how to accelerate the development of those individuals for leadership positions. We share these examples here to illustrate how these forward-thinking companies are working now to address their future talent needs. How to make your company more nimble and responsive.

Development 12

Development Participative Conference Innovation 12

Harvard Business Review

MARCH 23, 2012

But like many companies, they didn't know how to act on it. First, how can we improve the performance of our agents and teams? Second, how can we simplify our processes? Third, how can we improve call-volume? Sprint also discovered that its existing metrics were rewarding the wrong behaviors.

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

NOVEMBER 20, 2015

How to Be a Company That Employees Love. ” These were the first words McKay said to me in a discussion set up by RBC’s Chief Human Resources Officer, Zabeen Hirji. . ” These were the first words McKay said to me in a discussion set up by RBC’s Chief Human Resources Officer, Zabeen Hirji.

Crisis 8

Crisis Banking CEO Business Model 8

Harvard Business Review

OCTOBER 2, 2018

Customer support specialists are encouraged to research the people they’re helping and create mini personas for them to better understand how the customers are using Slack. At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12