Strategy Driven

NOVEMBER 7, 2013

Unfortunately contemporary management theory and practices have ill prepared us for our current reality. Historic innovation often comes during times of historic difficulty, as these breakdowns create the demand for something new to emerge. Suppressing Innovation. Not Listening. Bureaucratic Styles. Worship of Information.

Ohno 50

Ohno Productivity Products Six Sigma 50

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring.

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Harvard Business Review

NOVEMBER 11, 2013

Health care systems are transforming themselves to deliver the “Triple Aim” of providing better care and a better patient experience, improving the health of populations, and lowering the cost of care. The Mayo Quality Academy offers 30 courses, ranging from Lean and Six-Sigma to Human Factors and Change Management.

Quality 8

Quality Mayo System Six Sigma 8

Harvard Business Review

OCTOBER 18, 2012

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. Continuous improvement and quality have become part of the management lexicon. But improvement has improved.

Operations 15

Operations Six Sigma Supply Chain Webinar 15

Harvard Business Review

JUNE 13, 2018

What sets RPA apart from other automation technologies is that its ability to imitate a human user of one or more information systems reduces development time and extends the range of functions that can be automated across a much wider range of business activities. It doesn’t ask whether we need to do this activity at all.

Process 10

Process Six Sigma Company Technology 10

Harvard Business Review

JULY 30, 2018

Each department trusts its own system, but when the task at hand requires that data be shared across silos, the company’s various systems simply do not talk to one and other. The problem arises because different systems employ different definitions of key terms. Which is exactly what happened.

Six Sigma 8

Six Sigma Supply Chain Long-term Definition 8

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

NOVEMBER 13, 2013

When we applied the techniques of Six Sigma analysis to the CMS data, we found that just 32 hospitals — less than 1% of the hospitals in the data — accounted for about 25% of the excess accepted charges. The conclusion we draw from this is that before fretting about fixing the health care system in general, the U.S.

Six Sigma 8

Six Sigma Cost Health Care Analysis 8

Harvard Business Review

OCTOBER 5, 2012

Whether motivated by a lack of insight arrogance, or stupidity, the illusion of rationality is a waste of time and resources — yet one that keeps a lot of people employed in management consulting, as I learned first hand. And modern management systems must become far more adaptive. Three words: fear of failure.

Creativity 12

Creativity Six Sigma Entrepreneur Learning-by-Doing 12

Harvard Business Review

MARCH 13, 2013

Of course, government has long looked to business for new ways of managing. Bush's President's Management Agenda , and President Obama appointed the country's first Chief Performance Officer. American business remains the country's most vibrant source of innovation. And as they do, business managers should take note.

Efficiency 8

Efficiency Six Sigma Benchmarking Outsourcing 8

Harvard Business Review

OCTOBER 22, 2013

Innovation starts with new and novel ideas. When we surveyed over 300 global executives between 2008 and 2009, one of the primary concerns they expressed was their inability to compete long term without a solid innovation engine that can grow their top line. Everything, everyone, and every system evolves over time. Find Pivots.

Skills 8

Skills Power Six Sigma Disruptive Innovation 8

Harvard Business Review

APRIL 6, 2011

These were all good things and to be expected after investing many millions of dollars on people, systems, and consultants. In this case, the answers were not there, the effort was stopped, and a new management team took over. The system must be reviewed and validated by finance. What's it worth?

Process 14

Process Six Sigma Finance Short-term 14

Harvard Business Review

NOVEMBER 24, 2015

Middle managers had to go back and forth between firing people and finding new ones with different skills, and few people believed that the yearly planning and budgeting cycle was anything more than a painful exercise, since it was always changing midway through.

Welch 8

Welch Six Sigma Real Estate Trends 8

Harvard Business Review

SEPTEMBER 21, 2012

Think of how new metering systems and motion sensors suddenly require highly technical skills from contractors, plumbers and electricians. People across industries and job segments need hyper-specialized skills to thrive in this environment, and both white and blue-collar jobs will need to innovate to remain relevant.

Skills 16

Skills Six Sigma Supply Chain Education 16

Harvard Business Review

OCTOBER 18, 2013

Here’s how Banner Health, one of the nation’s largest health systems, did it. Similar to health systems across the country, during the financial crisis Banner experienced substantial declines in patient volume and reductions in reimbursements amounting to hundreds of millions of dollars.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

DECEMBER 6, 2012

They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. will require aligned goals and supporting systems to manage work between partners. To manage the rising tide of knowledge work performed by a younger generation of employees, Process Strategy 2.0

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

OCTOBER 30, 2013

From reducing costs by improving quality, to enriching existing products and services by informationalizing them , to innovating by bringing big data and analytics to bear, data are showing themselves worthy across the board. You don’t need a Chief Data Officer to put basic data management capabilities in place.

Six Sigma 8

Six Sigma Long-term Information Technology Short-term 8

Harvard Business Review

FEBRUARY 20, 2013

The question is how to equip employees with the skills to handle complexities such as creating innovative solutions to emergent problems, understanding new markets, and pushing back on the "status quo." Program management is split between the corporate university, the OPEX internal consulting team and the Corporate Responsibility department.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

NOVEMBER 5, 2012

But increasingly, at the local level, innovative approaches involving unlikely partners playing unlikely roles are disrupting the status quo and addressing seemingly unsolvable challenges like those posed by Sandy. Government must adopt innovation practices that mirror those used by leading entrepreneurial companies around the world.

Six Sigma 8

Six Sigma Long-term Innovation Definition 8

Harvard Business Review

AUGUST 29, 2014

They worry about what we now call "work-life balance" — caring for their kids while working long hours, often at the whims of others — the fact that college didn''t prepare them for work, the constant interruptions, the endless meetings, the division between management and labor, and, most of all, the desire to do meaningful work. "I

Six Sigma 8

Six Sigma Airlines Tactics Innovation 8

Harvard Business Review

JULY 30, 2014

Organization as machine – this imagery from our industrial past continues to cast a long shadow over the way we think about management today. Managers still assume that stability is the normal state of affairs and change is the unusual state (a point I particularly challenge in The End of Competitive Advantage ).

Six Sigma 8

Six Sigma Drucker P&L Short-term 8

Harvard Business Review

JANUARY 29, 2015

It made a massive investment (more than $1 billion) to build a software “ Center of Excellence ” in San Ramon, California to manage the data explosion created by the increasing intelligence of its industrial machines. A design studio is geared for collaboration and innovation work with customers and partners.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

OCTOBER 28, 2013

The model for healthcare is being flipped upside down — from decades of focusing on acute care episodes and encouraging utilization to a future where successful organizations are able to reduce utilization, manage population health, and activate patients in the consumption (and delivery) of their own care.

Health Care 8

Health Care Innovation Six Sigma Consultative 8

Harvard Business Review

OCTOBER 27, 2014

A mid-level manager in this 5,000-employee hospital, she is leading a 70-member group on patient flow as part of a larger organizational effort. Her ability to lead and inspire — to become a change leader from her position as a mid-level manager — is helping her team produce results. I found a few defining characteristics: 1.

Middle Management 12

Middle Management Six Sigma Taylorism Taylor 12

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Many companies adopted Six Sigma in the late 1990s.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

JUNE 23, 2015

The executive team of a consumer healthcare company had concluded that the rise of new competitors meant the company needed to up its innovation game. The company had spent the past two decades focused on implementing Six Sigma processes across the enterprise and it was primed to execute on the best and smartest ideas.

Innovation 8

Innovation Company Six Sigma Constraint 8

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

MAY 5, 2011

The stories of how they have kept their processes fit are less well known than those of famous process fitness fanatics such as Toyota, with its Toyota Production System (also known as Lean), and GE, with its Six Sigma program. The Danaher Business System drives the company through a never-ending cycle of change and improvement.

Six Sigma 14

Six Sigma Process Tips Lean Manufacturing 14

Harvard Business Review

JANUARY 23, 2014

Lean innovation is being embraced by everyone — from the smallest start-ups to the largest global organizations. And that’s where the money is in innovation. And that’s where the money is in innovation. Lean innovation embraces a philosophy of not letting progress get in the way of perfection.

Innovation 8

Innovation Six Sigma Productivity Products 8

Harvard Business Review

JANUARY 11, 2011

To combat these pressing issues, a number of hospitals across the United States are trying new approaches to managing their complexity — and with their progress a new paradigm for hospital management may be taking shape. Do you have other thoughts or experiences about how hospitals can be managed more effectively?

Six Sigma 14

Six Sigma Health Care Transportation Wireless 14

Harvard Business Review

DECEMBER 22, 2016

Some maintained secret wait lists outside the system, officially adding patients 14 days before their scheduled appointments. Measure performance carefully and manage with an eye on what’s most important to customers. Could the organization turn itself around?

Six Sigma 8

Six Sigma Learning-by-Doing Crisis Kotter 8

Harvard Business Review

MAY 30, 2012

There's something about the culture of business that tends toward excess — in financial markets, to be sure, but also in the "market" for new ideas and management techniques. That piece of language, that aspiration, is innovation. But that doesn't mean the companies are actually doing any innovating.

Innovation 16

Innovation Airlines Six Sigma Lean Production 16

Skip Prichard

JULY 15, 2019

More importantly, he offers concrete examples of how any organization—large or small, and regardless of industry—can innovate in ways that delight customers and attract top-level talent. Others may read this enthusiastically, thinking, “Yes, it isn’t me, it’s the system,” and yet you wouldn’t let them off the hook that easily, correct?

How To 77

How To Middle Management Innovation Technology 77