Harvard Business Review

OCTOBER 9, 2014

This trend has been fueled not only by the contemporary talent wars and the much debated skills gap , but also by changes in the law that have expanded employers’ control over employees’ knowledge. Government Knowledge management Talent management' The result may be less innovation and a depletion of human capital.

Incentives 13

Incentives Policies Innovation Human Capital 13

Harvard Business Review

OCTOBER 11, 2013

Health care is experiencing a significant trend of consolidation through mergers and acquisitions. At Mayo Clinic, we have chosen a different path — a path focused on sharing our most scalable product: our knowledge. This knowledge is updated in real time and made widely available. Addressing Fragmentation.

Health Care 8

Health Care Mayo Insurance Quality 8

Harvard Business Review

AUGUST 21, 2013

ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. This trend toward ever more critical reliance on IT is not only transforming the idea and practice of corporate IT, but has disruptive operational implications for every manager.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

AUGUST 4, 2017

Over the long term, establishing backups for each role and codifying processes through knowledge management make it easier for any one person to be away with the confidence that their job will be in good hands. You have a responsibility to reverse this disturbing trend before it does real damage to your business and your people.

Team 8

Team How To Long-term Short-term 8

Harvard Business Review

DECEMBER 22, 2011

Consider journalism, the profession most obviously shattered by this trend. Today the function of finding information can be performed by crowd-sourcers; mappers of local sources; filters and curators of tweets, posts, and liveblogs; algorithm designers, data scientists, and knowledge managers.

Storytelling 15

Storytelling Disaggregation Supply Chain Globalization 15

Harvard Business Review

JUNE 23, 2017

Your D&A function should be a key contributor to the development and execution of the business strategy by supplying insights into key areas, such as employees and customers, unmet market opportunities, emerging trends in the external environment, and more.

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

SEPTEMBER 11, 2012

But the underlying trends, both in the technology and in the business payoff, are unmistakable. It's too easy to mistake correlation for causation and to find misleading patterns in the data. The cultural challenges are enormous, and, of course, privacy concerns are only going to become more significant.

Management 8

Management Airlines Supply Chain CTO 8

Harvard Business Review

OCTOBER 10, 2011

What had been presented as a disturbing customer service trend was, in large part, due to a policy change effecting about 20% of the firm's newly-retired customers. The implied threat was the firm's reputation for swift and responsive service was at risk. Three simple but pointed questions later, her analytic gamesmanship became clear.

Call Center 12

Call Center Proposal Budgeting Reputation 12

Harvard Business Review

MAY 23, 2017

If this hypothesis about patient volume were true, then continuing medical education and recertification requirements may not be sufficient to prevent the age-related trend in clinical quality. Some evidence shows that, in surgical specialties, physicians with lower procedural volumes tend to have worse outcomes.

Sample 9

Sample Quality Education Career 9

Harvard Business Review

JANUARY 21, 2016

The key trends that metropolitan areas face today – rapid urbanization, resource and financial constraints, sustainability, and competitiveness – all point to the need for cities to be smarter. The key to Smart City project security: Be concerned but not paralyzed. Proceed cautiously.

Technology 8

Technology Content Constraint Project 8