Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring.

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Harvard Business Review

MAY 13, 2014

GE is an icon of management best practices. Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Under the guidance of external coaches, the $7.2

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

JANUARY 7, 2013

In business today, "user experience" (or UX) has come to represent all of the qualities of a product or service that make it relevant or meaningful to an end-user — everything from its look and feel design to how it responds when users interact with it, to the way it fits into people's daily lives. So what is management to do?

Strategy 9

Strategy Six Sigma Engineering Bottom-up 9

Harvard Business Review

MARCH 20, 2015

But with the rapid implementation of electronic health records (EHRs), CNOs are now expected to master new trends in health care information technologies to engage hospital leaders in strategic discussions about major technology investments. This problem is not limited to top management, however.

Six Sigma 8

Six Sigma Health Care Supply Chain Technology 8

Harvard Business Review

NOVEMBER 24, 2015

For example, one CEO of a large technology firm oscillated between major expansions (e.g. Each of these might make sense individually, but because they haven’t been positioned as an integrated way of coping with a changing environment, employees have become skeptical about senior management’s ability to secure the future.

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Welch Six Sigma Real Estate Trends 8

Deming Institute

SEPTEMBER 23, 2019

The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ. Beginning with early accounts of the prowess of the legendary Toyota Production System (TPS), this article offers personal reflections on the fabric of TPS and present day explanations of Lean.

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System Productivity Products Deming 74

Harvard Business Review

DECEMBER 6, 2012

This is to say that you don't have to wait until the end of the decade for some breakthrough technology to emerge; it's already here, albeit in bits and pieces. They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. Let's explore what Process Strategy 2.0

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Process Examples Strategy Six Sigma 8

HR Digest

NOVEMBER 18, 2021

By skills, we mean basic skills, people skills, management skills, and technical skills you know you are good at. Management Skills: Motivating, leadership, problem-solving, etc. Conflict management . Time management . Stress management . Productivity. People management . Six Sigma techniques.

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Skills Six Sigma Software CRM 111

Harvard Business Review

JANUARY 29, 2015

Is your company ready to compete in a world of smart, connected products ? ” In this world, customers expect their suppliers to surround their products with data services and digitally enhanced experiences. Melody Ivory , a User Experience Product Manager, told me, “I was about employee number 30 in February 2012.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

OCTOBER 22, 2013

You may ask, what are some risky investments that stand a high chance of failure but, if successful, enable larger technological leaps that promise earthshaking impact? Three major factors drive convergence: technology, competition, and the customer. Let’s say you’re in the energy sector. Find Pivots.

Skills 8

Skills Power Six Sigma Disruptive Innovation 8

Harvard Business Review

OCTOBER 30, 2013

From reducing costs by improving quality, to enriching existing products and services by informationalizing them , to innovating by bringing big data and analytics to bear, data are showing themselves worthy across the board. You don’t need a Chief Data Officer to put basic data management capabilities in place.

Six Sigma 8

Six Sigma Long-term Information Technology Short-term 8

Harvard Business Review

AUGUST 29, 2014

They worry about what we now call "work-life balance" — caring for their kids while working long hours, often at the whims of others — the fact that college didn''t prepare them for work, the constant interruptions, the endless meetings, the division between management and labor, and, most of all, the desire to do meaningful work. "I

Six Sigma 8

Six Sigma Airlines Tactics Innovation 8

Harvard Business Review

SEPTEMBER 27, 2012

Simply put, bad data make everything about Big Data — from discovering something truly novel, to building a product or service around that discovery, to monetizing the discovery — more difficult. An HBR Management Puzzle. The two most important problems are: The data are poorly defined, leading to incorrect interpretations.

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Six Sigma How To Quality Long-term 15

Strategy Driven

APRIL 2, 2014

When organizations want to build a process culture, they need to identify leaders for each process improvement effort—namely an Executive Sponsor, Process Owner, Project Lead and Business Process Management (BPM) Team Facilitator. Reduce time to market for this product). and then turn them into improvement targets (e.g,

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BPM Process Tips Management 56

Harvard Business Review

AUGUST 11, 2015

At PepsiCo, we’re leveraging design to create meaningful and relevant brand experiences for our customers any time they interact with our portfolio of products. This applies not only to the current portfolio of products, but also to PepsiCo’s future portfolio. That’s where our work is really about innovation.

Organization 8

Organization Brand Six Sigma Innovation 8

Harvard Business Review

OCTOBER 27, 2014

A mid-level manager in this 5,000-employee hospital, she is leading a 70-member group on patient flow as part of a larger organizational effort. Her ability to lead and inspire — to become a change leader from her position as a mid-level manager — is helping her team produce results. I found a few defining characteristics: 1.

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Middle Management Six Sigma Taylorism Taylor 13

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Many companies adopted Six Sigma in the late 1990s.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

JANUARY 10, 2011

Each post will examine the challenge from a different perspective, including design, technology, urban planning and more. Our team put Six-Sigma thinking to work. Dr. Burns' career has spanned scientific research; issues management; science and technology leadership and business management. Stephanie A.

Govindarajan 15

Govindarajan Six Sigma Energy Transportation 15

Skip Prichard

JULY 15, 2019

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. In fact, we lose up to 40 percent of our productivity by switching between tasks; the more we switch, the worse our performance.

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How To Middle Management Innovation Technology 76

Harvard Business Review

MAY 30, 2012

There's something about the culture of business that tends toward excess — in financial markets, to be sure, but also in the "market" for new ideas and management techniques.

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Innovation Airlines Six Sigma Lean Production 17