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How Innovation Is Completely Different in Established Organizations than in Startups

Leading Blog

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. They require great technological conversions. But technology may, in fact, be a minor part of the task. This is where the established player reigns. It pays the rent. These augmentations are not small matters.

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How to Become Truly Social

Coaching Tip

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 6) Give trust away.

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When "Creative Destruction" Destroys More than It Creates

Harvard Business Review

A similar pattern hold for airlines. Some of this, business historians might say, is simply due to what Joseph Schumpeter called "creative destruction" — a desirable culling of businesses that can't keep pace. Markets change; technology evolves. And for telecom. And for many others. Root it out wherever you find it.

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Jim Hunter – Servant Leadership Interview Series

Modern Servant Leader

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

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Jim Hunter – Servant Leadership Interview Series

Modern Servant Leader

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

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Case Study: Can an Airline Cut “Turn Times” Without Adding Staff?

Harvard Business Review

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. ” Yoshiyuki Taniguchi, the CTO, spoke up: “I like your thinking, Mayuka-san, but why not use technology to achieve the same result?

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Automation Will Make Us Rethink What a “Job” Really Is

Harvard Business Review

Optimists suggest that by taking over cognitive but labor-intensive chores the intelligent machines will free human workers to do more “creative” tasks, and that by working side by side with us they will boost our imagination to achieve more. This is the reason airlines invest in elongated career paths for pilots.