Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. So find them, ask questions, and let them help you.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Google''s CIO on How to Make Your IT Department Great.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

MAY 13, 2014

A fundamental challenge of any firm – especially a huge global company such as GE – is how to balance nurturing tomorrow’s future businesses, with the resource demands for running and improving today’s operations. Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

JANUARY 26, 2012

Hedge fund investors who deploy capital in large and liquid markets can scale their time well. In classic cases of industry disruption, such as in steel or airlines , incumbent firms have tens of thousands of employees. A key constraining resource in traditional venture is a VC investor's time.

Disruptive Innovation 14

Disruptive Innovation Hedge Venture Capitalist Venture Funding 14

Harvard Business Review

JUNE 2, 2016

Some talks go even further, comparing business to war – I’ve accordingly witnessed rousing speeches on Lanchester strategy and from retired generals on how to overcome the enemy.). My corporate finance colleague Alex Edmans has also systematically examined the impact of intangible resources on firm performance.

Sports 8

Sports Management Competitive Advantage Mintzberg 8

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched.

Process 15

Process CEO Insurance Banking 15

Strategy Driven

FEBRUARY 4, 2011

How much further should we extend ethics? They don’t know how to cope. Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. billion as the stock market plummeted, amid a crisis of investor confidence.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? Or, would it be better to remove color as a potential market place differentiator and, instead, offer “Any color you like, as long as it’s white”?

Management 28

Management System Deming Goal 28

Harvard Business Review

SEPTEMBER 12, 2011

Higher-ambition leaders are able to integrate multiple business disciplines (strategy, ethics, marketing, finance and so on) into a coherent, systemic approach for building a great company. For example, in finance courses students learn that profitability and return on assets is the measure of business success.

360-Degree Feedback 14

360-Degree Feedback Ethics Education Human Resources 14

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Ask any of my friends: I can't shut up about how great the iPhone (and all the other Apple products) perform. Every now and then a product or service comes along that thrills customers and captivates the market.

Travel 58

Travel Letter Productivity Products 58

Harvard Business Review

JUNE 20, 2014

It has also led to a growing body of fascinating research , and a growing library of books for lay readers, the latest of which, Risk Savvy: How to Make Good Decisions , is just out. By teaching people how to deal with uncertainty, do you mean taking statistics class, studying decision theory? Then make it simple. Less was more.

Uncertainty 9

Uncertainty Kahneman Banking System 9

Harvard Business Review

OCTOBER 16, 2018

How Bad is Airline Service, Really? Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. The Rise of Voice Assistants like Amazon Echo, and How to Punish Wells Fargo. How Money Can Buy Happiness. Download this podcast.

Download 13

Download Airlines Retail Brainstorming 13