The ROLE of Emotional Intelligence in Effective Leadership Today
The Center For Leadership Studies
NOVEMBER 23, 2020
Take in these wise words from HBR’s 2002 article “ Leading in Times of Trauma ” 2 : “You can’t eliminate such suffering, nor can you ask people to check their emotions at the door. But you can use your leadership to begin the healing process. Deadlines and deliverables must be met. Customers expect uninterrupted excellence.
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