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First Look: Leadership Books for March 2019

Leading Blog

As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports—you have everything you need to use them right now.

Books 219
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April 2019 Leadership Development Carnival

Lead Change Blog

Steve shares: “As we climb the corporate ladder we ‘forget,’ intentionally or not, to say hello to the many foundational employees who keep the business running; the restaurant dishwasher, hotel housekeeper, mail room clerk, or department store stock person. It’s a challenge most leaders face at some point in their career.

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. An employee in great service culture such as predominates at Nordstrom or Zappos or the Ritz-Carlton Hotel Company is expected to take positive, creative action on behalf of others.

Airlines 108
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Occupational Alcoholism Could Be Creeping Into Your Workplace Culture

HR Digest

Heavy drinking due to long hours and stress makes the alcoholic prone to a slate of physical, mental and social problems. There are specific professions that are more likely to contain problem drinkers than others, and common factors include high-stress environments, long or inconsistent hours and underlying psychological or physical pain.

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Structural Economic Shift and Unemployment

Coaching Tip

The new method is being implemented because of the fact that there has been an unprecedented rise in the number of persons with very long durations of unemployment during the recent labor market downturn. The structural shift in the global economy makes individual government action irrelevant because stimulating demand won't work long-term.

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Hidden Costs 25

QAspire

long unnecessary meetings and deadlocked debates? taking “short-term” view of business? effective and right management can go a long way. Totally employee oriented terms, and its also true if Employees are satisfied in any organization it will grow no doubts. setting wrong examples? not treating people well?

Cost 159
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Take a Step Back to Propel Your Career Forward

Harvard Business Review

If you really want to move forward successfully in today’s economy, it’s important to think long-term. In his recent bestseller about the hotel industry, Heads in Beds , Jacob Tomsky writes about his early days doing valet parking and other unskilled jobs. Career planning Managing yourself'

Career 9