Harvard Business Review

OCTOBER 11, 2018

health care costs too much, the quality is uneven, and too many people can’t get the care they need. In that brutal environment, a handful of private Indian hospitals, led by compassionate doctors, have found innovative ways to drive down health care costs to unimaginable levels while maintaining high quality.

Health Care 8

Health Care Insurance Cost Price 8

Harvard Business Review

JULY 21, 2016

Ironically, this allows them to actually gain stature as the “innovators” are discredited and C-suite power shifts back to how it was. Many CEOs underestimate the impact of mental models in the innovation process, often assuming that “thinking outside the box” exercises address the issue.

CEO 8

CEO Competitive Advantage ROI CFO 8

Harvard Business Review

FEBRUARY 26, 2016

Change the dialogue in the senior leadership team to focus on the end-to-end customer experience. This should be the dominant theme of discussions at the highest organizational levels in place of things like product quality and sales. Balancing the short-term and long-term is a dynamic leadership challenge. Tom Watson, Jr.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Harvard Business Review

OCTOBER 18, 2013

Next, the 10-member senior leadership team used a variety of means, such as town halls, and videos of executives explaining the plan, to clearly and repeatedly communicate the urgent need for cost reduction as a requirement for process redesign across the system that would ultimately improve patient care.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. Protect the Downside — Demonstrate a Commitment to Continued Employment.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

FEBRUARY 20, 2013

The question is how to equip employees with the skills to handle complexities such as creating innovative solutions to emergent problems, understanding new markets, and pushing back on the "status quo." At Allianz, the program was initiated and supported by the company CFO. Monitor quality : Don't assume everything will run smoothly.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

JANUARY 16, 2013

Bad quality control: MobileMe, antenna-gate. No advertising innovation: The "I'm a Mac/"I'm a PC" campaign ran for three and a half years without a refresh. In 2004, Apple's CFO, Fred Anderson, left the company. Some people are saying that Tim Cook just ain't up to it, that he's no Steve Jobs. No iPad mini at all.

Marketing 11

Marketing Stage-Gate Advertising Price 11

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. Protect the Downside — Demonstrate a Commitment to Continued Employment.

Attrition 11

Attrition CFO Deming Outsourcing 11

Harvard Business Review

AUGUST 24, 2016

We were discussing his firm’s approach to teaching leadership. ” This is a fundamental gap in leadership approaches. We still believe that the essence of leadership is about influencing others to do what we want them to do. Our leadership measures and language also illustrate this gap.

Influence 8

Influence Six Sigma Open-book Diversity 8

Harvard Business Review

DECEMBER 28, 2016

Most CX programs are broken in similar ways: They are not designed with change or innovation in mind. Mistake #1: Forgoing change and innovation. Reporting paralysis can occur when teams are so wrapped up in distributing data, ensuring data quality, or writing up insights that they forget the purpose of data. Empowerment.

Attrition 10

Attrition Metrics Net Present Value KPI 10

Harvard Business Review

MARCH 7, 2017

Employees and other constituents should expect HR to hold leaders accountable for fiduciary and strategic risks, just as a CFO would be expected to hold leaders accountable for a risky pattern of using corporate funds or resources. Are these acceptable growing pains? In one word: No. HR can and should demand more of leaders, and vice versa.

Compliance 11

Compliance Hedge Human Capital Finance 11

Harvard Business Review

DECEMBER 18, 2017

As the half-life of specific skills diminishes , and machines become proficient at tasks including even decision-making, then fundamentally human capabilities become more important: empathy, curiosity, creativity, imagination, emotional and social intelligence, leadership, and the development of other people.

Efficiency 8

Efficiency CFO Technology Competitive Advantage 8

Harvard Business Review

AUGUST 1, 2017

In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. But, to the C-suite’s great credit, leadership insisted that everyone cooperate. There’s no shortage of real-world recommenders to emulate and innovate on. Test innovative ideas?

Engineering 8

Engineering Company White Paper Cooper 8