Harvard Business Review

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. In the years since, “performance” has become more complex, now including dozens or even hundreds of quality measures.

Health Care 12

Health Care Chief Financial Officer Comparison Quality 12

Harvard Business Review

OCTOBER 11, 2018

health care costs too much, the quality is uneven, and too many people can’t get the care they need. In that brutal environment, a handful of private Indian hospitals, led by compassionate doctors, have found innovative ways to drive down health care costs to unimaginable levels while maintaining high quality.

Health Care 8

Health Care Insurance Cost Price 8

Harvard Business Review

JUNE 5, 2012

Our needs aren't just growing, they are ever-evolving — and both the quantity and quality of top technologists is lacking, in some places severely. Facebook Flop Won't Scare Off Growth-Company Listings (CFO). The rest of us have a big problem to solve. Let's face it, the war for tech talent is only getting worse. What to do?

Development 13

Development McKinsey CFO Competitive Advantage 13

Harvard Business Review

DECEMBER 2, 2016

By incorporating design thinking and design principles into their planning process, the hospital’s executives, supported by external designers, have turned the hospital into a showplace that has won a number of safety, quality, and design awards — including a nomination for the prestigious Dutch Design Award. Insight Center.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

DECEMBER 28, 2016

Most CX programs are broken in similar ways: They are not designed with change or innovation in mind. Mistake #1: Forgoing change and innovation. Reporting paralysis can occur when teams are so wrapped up in distributing data, ensuring data quality, or writing up insights that they forget the purpose of data.

Attrition 10

Attrition Metrics Net Present Value KPI 10

Harvard Business Review

DECEMBER 18, 2017

Before, it was typically the preserve of a subset to innovate and constantly increase value for customers over time. Optimized for efficiency rather than discovery and experimentation, their innovation and growth will stall. How many companies have cut themselves to growth without sustaining at least an equal dose of innovation?

Efficiency 8

Efficiency CFO Technology Competitive Advantage 8

Harvard Business Review

JULY 21, 2016

Ironically, this allows them to actually gain stature as the “innovators” are discredited and C-suite power shifts back to how it was. Many CEOs underestimate the impact of mental models in the innovation process, often assuming that “thinking outside the box” exercises address the issue.

CEO 8

CEO Competitive Advantage ROI CFO 8

Harvard Business Review

MARCH 7, 2017

Employees and other constituents should expect HR to hold leaders accountable for fiduciary and strategic risks, just as a CFO would be expected to hold leaders accountable for a risky pattern of using corporate funds or resources. Are these acceptable growing pains? In one word: No. HR can and should demand more of leaders, and vice versa.

Compliance 11

Compliance Hedge Human Capital Finance 11

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. Protect the Downside — Demonstrate a Commitment to Continued Employment.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

FEBRUARY 26, 2016

This should be the dominant theme of discussions at the highest organizational levels in place of things like product quality and sales. ” Immelt elevated marketing and digital media when he promoted Beth Comstock to vice chair, while other positions, including that of the CFO, are at the senior vice president level. Cut layers.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Harvard Business Review

JANUARY 16, 2013

Bad quality control: MobileMe, antenna-gate. No advertising innovation: The "I'm a Mac/"I'm a PC" campaign ran for three and a half years without a refresh. In 2004, Apple's CFO, Fred Anderson, left the company. Some people are saying that Tim Cook just ain't up to it, that he's no Steve Jobs. No iPad mini at all.

Marketing 11

Marketing Stage-Gate Advertising Price 11

Harvard Business Review

FEBRUARY 20, 2013

The question is how to equip employees with the skills to handle complexities such as creating innovative solutions to emergent problems, understanding new markets, and pushing back on the "status quo." At Allianz, the program was initiated and supported by the company CFO. Monitor quality : Don't assume everything will run smoothly.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

APRIL 16, 2012

Often citing the maxim that "cash is king", CFOs know that strategic cash can enhance shareholder value in various ways. As long as the CFO can stipulate that the company does not intend to repatriate the cash, it avoids the incremental tax that will be levied due to the territorial system of U.S. It can: Save Taxes.

Company 13

Company Cost of Capital Finance Long-term 13

Harvard Business Review

AUGUST 1, 2017

In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. They inherently raise all the right questions and challenges any serious innovator should have about crossing the digital divide. Test innovative ideas? Sponsored by DXC Technology.

Engineering 8

Engineering Company White Paper Cooper 8

Harvard Business Review

OCTOBER 18, 2013

Their in-depth knowledge of clinical functions and operations, their ability to drive revenue generation, and the direct effect they have on patient care and quality make it essential that they support and participate in cost reduction efforts. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. Protect the Downside — Demonstrate a Commitment to Continued Employment.

Attrition 11

Attrition CFO Deming Outsourcing 11

Harvard Business Review

FEBRUARY 3, 2011

The CEO and CFO were marching through their 112-slide presentation. Minority viewpoints have been proven to aid the quality of decision making in juries, by teams, and for the purpose of innovation. Nilofer Merchant is a corporate advisor and speaker on innovation methods. When is the time for you to speak?

Merton 15

Merton Groupthink CFO Cost 15

Harvard Business Review

MARCH 7, 2011

People who have earned these belts drive projects with clear financial targets set at the top organization, with progress monitored by the CFO. The manufacturer has since introduced quality techniques (" kaizen " events), as well as Lean strategy deployment methods and tools. You instill process improvement into the corporate DNA.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

AUGUST 24, 2016

For example, when your CFO tells you that you must reduce headcount immediately, but you disagree, you help her make her case by saying something like, “I was disagreeing with you because I thought you were saying we’re facing two quarters of lower earnings.

Influence 8

Influence Six Sigma Open-book Diversity 8

Harvard Business Review

DECEMBER 9, 2010

She didn't doubt the franchise owner's commitment to high-quality, holistic care; he was a star pupil in the most recent training course at headquarters. This business works only if the Calidad de Vida brand stands for quality, innovative care — across the board. But Jorge clearly needed further coaching.

Case Study 12

Case Study Franchising Health Care Follow-up 12