Lead from Within

AUGUST 9, 2016

Many people, even leaders, are so busy with their own lives that they forget that leadership is a calling to serve those around you and beyond you. Build a relationship with your customers and clients and serve them well. What can you do, how will you influence, where will you make a difference? To serve our employees.

Customer Loyalty 60

Customer Loyalty Commitment Fashion Workshop 60

Skip Prichard

JUNE 26, 2019

My research led me to develop the six-step process that allows companies to outsize: (Copyright Steve Coughran, Used by Permission). In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

MAY 16, 2016

How did you develop yours? Mine came from a combination of home environment, books, education, mentors, personal development programs, personal experience, and observations. Growing up on a farm in Idaho, Jim developed principles and philosophies that were gleaned from his dad and his first employer and mentor, Earl Schoaff.

Succession 52

Succession Education Mentor Customer Loyalty 52

Strategy Driven

MAY 12, 2014

World War II was in full swing, the mood of the country was nervous, and Napoleon Hill – and his colleague Dale Carnegie – were screaming, “Make friends, be positive, believe in yourself, be influential, develop a goal and a plan, articulate yourself clearly, dedicate yourself to excellence, take directed action, and encourage others to do the same.”

Customer Loyalty 52

Customer Loyalty Competitive Advantage Books Seminar 52

Strategy Driven

FEBRUARY 29, 2016

Knowing what one wants is the first and, perhaps, the most important step toward the development of persistence. Self-reliance can be developed through the principle described in the chapter on autosuggestion). Sympathy, understanding, and harmonious cooperation with others tend to develop persistence. Definiteness of purpose.

Definition 50

Definition Cooper Absenteeism Customer Loyalty 50

Strategy Driven

APRIL 18, 2016

…to Napoleon Hill who also said, “Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.”. Your mind will seek to develop the picture… Do not build up obstacles in your imagination.”. It is what you think about it.”. Never permit it to fade.

Succession 50

Succession Customer Loyalty Seminar Books 50

Eric Jacobson

JULY 2, 2019

“Business development is the craft of finding the right prospect and then designing the perfect buying experience for that prospect,” explains Mo Bunnell , the author of, The Snowball System: How to Win More Business and Turn Clients into Raving Fans. Whether you are new to sales or a sales veteran, this book is a must-read.

How To 50

How To Long-term System Learning-by-Doing 50

Strategy Driven

NOVEMBER 12, 2012

How to Win Friends and Influence People by Dale Carnegie. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Books 56

Books Open-book Benchmarking Godin 56

Harvard Business Review

JUNE 4, 2014

Our own empirical evidence echoes myriad studies in finding that effective coaching raises employee commitment and engagement, productivity, retention rates, customer loyalty, and subordinates’ perception of the strength of upper-level leadership. And done poorly, it can cause a lot of harm.

Management 16

Management Customer Loyalty Advice Comparison 16

Strategy Driven

NOVEMBER 8, 2010

When you stop to think about it, you’ll realize that your fans and followers are essentially volunteering their time and energy to serve as developers, sounding boards, and advertisements for your company. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50

Media Follow-up Software Newsletter 50

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Eric Jacobson

MAY 28, 2021

But most classical marketers have not kept pace with these developments, losing the plot overall. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve. With consumers facing endless choices, why would they be loyal to brands?

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Eric Jacobson

FEBRUARY 22, 2021

But most classical marketers have not kept pace with these developments, losing the plot overall. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve. With consumers facing endless choices, why would they be loyal to brands?

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Harvard Business Review

JANUARY 19, 2011

Buried beneath the pizzaz of high-profile PR announcements, Ford has developed what appears to be a broad, well-thought-out sustainability strategy. Three key aspects of Ford's sustainability strategy strike me as critical, and show the company's real leadership: It's based on hard science. The company is not missing the electric wave.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. I see far too many data that don’t go anywhere and that’s just a cost.”.

P&L 11

P&L Banking Marketing Call Center 11

Eric Jacobson

AUGUST 8, 2018

Debbie Laskey developed her brand marketing and communications expertise while working in the high-tech industry, the Consumer Marketing Department at Disneyland Paris in France, the nonprofit arena, and the insurance industry. Employees can post content to damage an employer’s brand, and customers can post content to damage a brand.

Brand 50

Brand Tips Media Customer Loyalty 50

Strategy Driven

FEBRUARY 2, 2015

I know through the principle of autosuggestion, any desire that I persistently hold in my mind will eventually seek expression through some practical means of attaining the object back of it, therefore, I will devote ten minutes daily to demanding of myself the development of SELF CONFIDENCE. ” Norman Vincent Peale. ” Dalai Lama.

Succession 50

Succession Customer Loyalty Competitive Advantage Definition 50