Lead on Purpose

NOVEMBER 9, 2013

To properly empower your employees you need to determine their needs and the business’ needs, and you need to fully convey your expectations when dispensing power. Employees work the front lines of the business world and know what would best benefit customers and the business. Leadership empower engagement'

Delegation 229

Delegation Leadership Customer Loyalty Morale 229

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Let’s make sure the customer experience was great, or let’s give them a refund. PREDICTION: I’ll bet the investment in existing customer experience is one-tenth the cost of any marketing program.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Harvard Business Review

MARCH 8, 2024

Companies like Costco, Salesforce, Amazon, and Patagonia demonstrate the power of understanding and capitalizing on unique market differentiators. Costco’s foray into organic foods and Amazon’s expansion into cloud computing with AWS, for instance, were strategic moves rooted in their inherent capabilities and market insights.

Customer Loyalty 19

Customer Loyalty Company Loyalty Long-term 19

Tanveer Naseer

FEBRUARY 9, 2016

With this latest piece on my leadership blog, I’m delighted to announce a new partnership with The Economist Executive Education. The reason for that is because in sharing my story, the audience gains a better understanding of the journey I’ve taken that allowed me to understand these notions of leadership.

Storytelling 100

Storytelling Leadership Education Audience 100

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 417

Loyalty Blog Leadership Brand 417

Strategy Driven

NOVEMBER 2, 2015

Perhaps the most powerful principle Napoleon Hill wrote about, and certainly the most enduring, is the 9th step towards riches: Power of the Master Mind. Hill stresses and uses the word POWER in conjunction with MASTER MIND. Hill says, “POWER may be defined as ‘organized and intelligently directed KNOWLEDGE.’

Power 50

Power Open-book Customer Loyalty Definition 50

Strategy Driven

DECEMBER 29, 2014

THE POWER: That is the power of observation. How are you taking advantage of that power? How would you rate your power of observation? PRESENT OBSERVATION: Today everyone has a smartphone and a tablet, and the power of observation is fading into the lure of the electronic siren. I see, therefore I learn.

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Strategy Driven

JULY 29, 2013

Last week I talked about the power of sales success and gave you the first ten personal powers you need to possess in order to have all of the sales success you desire. As a professional salesperson, you want more selling power and this two-part article reveals the sources. The power of relatable example.

Power 66

Power Succession Loyalty Learning-by-Doing 66

Strategy Driven

JULY 22, 2013

Every salesperson wants to think of him or herself as powerful but, if asked, would have no idea where their power actually comes from. Most salespeople fail to understand their own power. As a salesperson, you have all the power in the world to make your own success happen. The power of a positive attitude.

Power 58

Power Succession Loyalty Customer Loyalty 58

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

N2Growth Blog

JANUARY 3, 2011

They don’t sit idly by and watch the business lose market share, suffer margin erosion, see their competitive value propositions vaporize, or watch their brand go into decline. This isn’t rocket science, rather it’s just plain-old, good leadership. They make changes.

Restructuring 305

Restructuring Blog CEO Brand 305

N2Growth Blog

SEPTEMBER 4, 2011

Great leaders understand the power, influence, and leverage created by relevant messaging. The difference between the two aforementioned examples is that great leaders have mastered the art of finding the right message (the relevant message) regardless of the medium, market, or constituency being addressed.

Audience 321

Audience Chief Executive Officer Media Content 321

Strategy Driven

JUNE 24, 2013

The two least understood words in sales are also the most powerful. Both of the words have more power than any other fact or figure about your product or service. What happens AFTER I take ownership of whatever it is you’re selling is one billion times more powerful than the sale itself. One has more power. !

Power 50

Power Price Customer Loyalty Seminar 50

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. Leverage the Social Web to Define Your Personal Brand Personal branding is absolutely essential in the world of the.

Brand 215

Brand Press Release Discount Customer Loyalty 215

CoachStation

AUGUST 26, 2022

Employee discretionary effort and focus are being challenged for many reasons, including the labour market and working from home. The risk of not getting leadership and culture ‘right’ are significant. It’s about understanding how important leadership and engagement are. Engagement at work matters.

Motivation 130

Motivation McKinsey Attrition Influence 130

Skip Prichard

OCTOBER 3, 2022

But true leadership means going beyond the numbers and the operational details. Through their powerful storytelling, they succeed in captivating the partners in their ecosystem. The post How to Discover Your Organization’s Deep Purpose first appeared on Skip Prichard | Leadership Insights. Image Credit: Jamie Street.

Short-term 120

Short-term How To Long-term Operations 120

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. One has more power.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. They have no idea of the perception and participation of customers. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. 9) Customer and market focus. More information.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Accounting can play a major role in customer loyalty. Internal happiness creates customer happiness. Return on leadership. When it’s with a customer! Let’s get real here, when J.D. Least crappy?

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Strategy Driven

AUGUST 10, 2015

The book was based on the fact that each one of these master salespeople had one extremely powerful overriding principle or philosophy upon which his or her success was based. That would be power. Created a demand in the market with no product (a market vacuum if you will pardon the pun). Forbes & Sons in 1953.

Hotels 50

Hotels Advertising Customer Loyalty Follow-up 50

Steve Farber

MARCH 13, 2017

But kindness also generates more customers, greater connectivity, new prospects, forgiveness for your mistakes, and higher employee and customer loyalty … all things that lead to increases in revenues and profits. Give Away The Power. The cash might directly take the form of revenues and profits.

P&L 99

P&L Company Hotels Policies 99

Strategy Driven

SEPTEMBER 14, 2015

The book was based on the fact that each one of these master salespeople had one extremely powerful overriding principle or philosophy upon which his or her success was based. That would be power. Created a demand in the market with no product (a market vacuum if you will pardon the pun). Forbes & Sons in 1953.

Hotels 50

Hotels Customer Loyalty Advertising Benchmarking 50

Strategy Driven

JANUARY 12, 2015

I’m spending the day at Marché aux Puces, the antique flea markets of Paris. Also known as the “Puces” or “MAP,” it hosts 14 named market areas that offer an authentic and one-of-a-kind atmosphere. The market, steeped in history, brings together antique dealers, designers, artisans, artists, and customers from all over the world.

Price 50

Price Retail Marketing Customer Loyalty 50

Strategy Driven

JULY 21, 2014

In my career I have learned two powerful words that complete the selling process. ‘Fair enough’ are the most powerful words to affirm the prospect’s intention to buy. ‘Fair enough’ is pointed, powerful, and positive. All of those people are wrong. A sale is not ‘closed.’ Fair enough?”.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

JULY 7, 2014

A marketing approach that tells me how I win, not who you are. Social messages that your prospective customer can find. Ask questions about them (the prospect or customer), that make them respond in terms of you. Discover the customer’s motive to buy. Why people buy his one billion times more powerful than how to sell.

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

MAY 15, 2017

However, there are a lot of other cushion sellers out there, so you need to be able to compete with them to stand out in the market place. Poor marketing. All good businesses use the power of the internet for their services. Poor leadership. You may think you are the greatest cushion maker there has ever been.

How To 55

How To Short-term Budgeting Long-term 55

Strategy Driven

SEPTEMBER 2, 2013

Talk about the issues they value the most – loyalty, productivity, morale, and profit. Maybe ask a question or two about their vision or leadership philosophy, and leave. IDEA: create a blog around executive leadership philosophies. A subtle but powerful difference. The POWER of Sales Success. It’s all within you!

Loyalty 58

Loyalty Price Customer Loyalty Competitive Advantage 58

Coaching Tip

FEBRUARY 23, 2012

The ongoing unrest and power vacuum in Egypt illustrates what happens when the old “freedom from” system is not followed by a sustained effort to introduce institutional frameworks that gives citizens the freedom to live (or work) in a better, more fulfilling manner. 4) Seek to inspire, not just motivate. 7) Scale your values.

How To 110

How To Airlines Media Innovation 110

Strategy Driven

JANUARY 20, 2014

On the achievement side of life, my four words are: ADVISOR – DIGITAL – POWER – TIME. They’re independent businesspeople who are now marketing their sales and personal development services using my intellectual property, both online and in the classroom. Relate Articles: Leadership words that need to be banned. Instant success.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

NOVEMBER 25, 2013

Salespeople are missing huge opportunities for engagement and opportunities to gain response from customers by not being imaginative or creative in their communications. Show me a slide deck prepared by marketing, and I’ll show you a boring message. Relate Articles: Leadership actions that are not an option for leaders.

CRM 58

CRM Customer Loyalty Competitive Advantage Belief Systems 58

Strategy Driven

MAY 5, 2014

In order for salespeople to feel ‘in the groove,’ and get the sales rhythm, there has to be leadership support, and there has to be leadership encouragement. Leadership has to change the word accountability to the word responsibility. And that value must be perceived as value by the customer. Here are the 7.5

Planning 51

Planning Belief Systems Customer Loyalty Reputation 51

Strategy Driven

JUNE 10, 2013

Here are several actual examples of my tweets: Fear of being wrong is more powerful than risk of being right. gitomer #fear #power. Three days ago, this tweet: If you lose, ask yourself this all powerful question. Marketing & Sales buy gitomer buygitomer Jeffrey Gitomer marketing and sales strategydriven tweeting twitter'

Follow-up 50

Follow-up Customer Loyalty Seminar Books 50

Strategy Driven

DECEMBER 8, 2014

REALITY: Which is more powerful: Having to claw your way up the ladder and beg for permission or beg for the sale? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Why should I like you? Eh, I have no idea!

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62

Strategy Driven

OCTOBER 5, 2015

The author believes, “The best marketing strategy is to be referable.” He writes, “Referability means that your very best clients and customers are continually cloning themselves – continually introducing you to those like themselves or better than themselves.”. He is correct.

Reference 50

Reference Definition Customer Loyalty Seminar 50

Strategy Driven

JUNE 30, 2014

FORTH REALITY: Your customers and prospects are busy with THEIR stuff and may have little or no time to be bothered by you and your stuff. It’s so much more powerful when they find you in time of need. FIFTH REALITY: Customers and prospects want intellectual engagement about how THEY WIN, not a sales pitch!

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63