HR Digest

JANUARY 19, 2023

Emily Forrester: Workiva’s values-based culture is really what drives our success as an award-winning place to work. Feeling like you’re working toward a common goal and with a strong sense of trust that the team is going to help each other get there also creates accountability. Recognition runs right alongside that, too.

Motivation 59

Motivation Forrester Succession Human Resources 59

Harvard Business Review

MAY 25, 2017

” Think about developing a concerted strategy to rebrand using the elements below. Follow news developments related to industry or societal trends and read books about the process of creativity, such as David Burkus’s The Myths of Creativity or Michael Michalko’s Cracking Creativity. You and Your Team Series.

Creativity 13

Creativity Forrester Proposal How To 13

Harvard Business Review

JUNE 9, 2011

We do this ourselves, noting who mentions Groundswell, "Bernoff", or Forrester (my employer). AT&T has a team of more than four people responding to service requests , which has helped keep them off the Twitter "Trending Topics" from people complaining about holes in the company's mobile network. Why do this?

Forrester 15

Forrester Press Release Objective Strategy 15

Harvard Business Review

SEPTEMBER 29, 2014

One-third of all products are delivered late or incomplete due to an inability or delay in decision-making, according to research from Forrester Consulting and Jama Software. No doubt you’ve been part of a team that waited… and waited… for a higher-up to make a decision before you could resume your work.

Company 8

Company Forrester Software Technology 8

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

JULY 17, 2014

With a better understanding of the marketing context, she has brought a new level of financial discipline and rigor to the marketing team. Intel formed a special Marketing ROI (MROI) team – a first-of-its-kind collaboration between marketing and finance. This has reframed the conversation to balance the interests of both sides.

Finance 13

Finance Marketing P&L ROI 13

Harvard Business Review

JULY 14, 2016

Of course, digital technology can be used to improve or augment existing ways of operating, but it also opens entirely new ways of doing business based on digital networks like Uber, Airbnb, Yelp, and the Apple Developer Network — which is where a great deal of the digital value resides. Are you really bought in, and is your team?

Business Model 8

Business Model Human Capital Real Estate Forrester 8

Harvard Business Review

JUNE 3, 2011

Instead, appoint "shepherds" to help lead social media across teams in marketing, customer support, HR, and IT. He is senior vice president, idea development, at Forrester Research. Another third of large companies have moved on to the coordinating stage, with multiple social efforts spreading around the company.

Technology 15

Technology Management Forrester Maturity 15

Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. Earlier in her career, she left a position as SVP of business development and emerging businesses to join Boston Scientific in a senior line job. Upon arriving, she flatly refused the CEO’s offer of the CHRO role. Because organizational leaders wanted it.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

APRIL 2, 2012

She was a training manager for a large corporation, advising middle and senior managers on career development. Located at the home office, she developed long-term relationship with her clients. John McCarthy of Forrester Research predicts that at least 3.3 to low-cost countries by 2015. You offer your clients more for less.

Marketing 16

Marketing CPA Outsourcing Forrester 16

Harvard Business Review

MARCH 28, 2018

According to Forrester’s Global Business Technographics Workforce Recontact Survey 2017 , just 30% of global information workers at healthcare providers indicated they’ve received training on how to protect workplace data, and only 38% are even aware of their company’s security policies. What behaviors are we hoping for?

Health Care 9

Health Care Forrester Policies Tactics 9

Harvard Business Review

APRIL 18, 2011

Three-fourths of those we examined sit on the executive management team within the company. Even if their teams are small, their voice on the executive management team means they have influence over how the company prioritizes and spends resources. About one quarter of these CCOs formerly held operations positions.

B2C 14

B2C B2B Forrester Budgeting 14

Harvard Business Review

SEPTEMBER 11, 2017

” Managers should be trained on managing scope, launching teams, and providing feedback and coaching to individuals they do not formally control. Change Documentation Develop and implement a standard set of training modules on key skills-based aspects of the new way of working.

Content 9

Content Katz Forrester Budgeting 9

Harvard Business Review

SEPTEMBER 20, 2016

A multidisciplinary team involving representatives from human resources, legal, and security can bring a variety of skills and perspectives to the table on how to intervene and mitigate the problem once a user might present at-risk behavior. Treating insiders as a technology problem ignores the human aspects of motivation and behavior.”

Forrester 8

Forrester Shaw Absenteeism Analysis 8

Harvard Business Review

APRIL 26, 2011

The team kicked off by conducting in-airport interviews with travelers. Since the project's inception, several major workstreams have begun to reconfigure core functions at all levels of the organization, establish a services management team, and develop new internal practices and service standards.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

AUGUST 9, 2011

We've blogged elsewhere on the topic ; let me share some more details with those who aren't reading Forrester's research. Add a ubiquitous Internet and hungry developers and manufacturers around the globe and you should expect more of these innovations to accumulate in a shorter time than before. It's clear that this is happening.

Forrester 13

Forrester Innovation Long-term Insurance 13