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What HR Has Learned From Marketing

The Horizons Tracker

In the first phase, they highlight how companies were focused on process improvement via approaches such as Six Sigma and Total Quality Management. This phase then evolved into a more complete focus on the satisfaction of customers, with various tools and models developed to ensure this happened.

Marketing 128
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Is It Fun Being Led by You?

Lead Change Blog

We all went to school on how the Japanese transformed a rotten “made in Japan” reputation synonymous with junk into one that represented the pinnacle of zero defects products. We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language.

Six Sigma 150
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6 Silent Productivity and Profitability Pitfalls, part 6 of 7

Strategy Driven

Many organizations confuse the occasional ‘lightning strike’ of a new idea or product innovation with having a culture that fosters innovation. Thus, in many organizations, innovators are largely suppressed for the sake of “productivity.” Ironically, this only kills productivity in the long run.

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6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

During this time, an engineer named Taiichi Ohno (known today as the father of Toyota) began the task of building a new capacity for Japanese industrial production. In the business world, waste kills productivity and profitability. Their infrastructure, morale, manufacturing capacity, and international relations were all destroyed.

Ohno 56
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Understanding the Importance of Business Process Design

Strategy Driven

The process is more strongly associated with the development of cost-effective approaches that can ideally be implemented for the perfect execution of various tasks involved in a business. Provides proper support to business compliance initiatives, including ISO 9000 and Six Sigma. Augments Operational Effectiveness: ?

Process 81
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We Need to Apply Quality Improvement Lessons to Safety

The Practical Leader

As I fine tune next week’s Leadership and Culture Development for Higher Health and Safety webcast presentation, I’ve been reflecting on the lessons learned from the quality movement and the widespread failure to apply those to workplace safety. “Sloganeering” and Internal Marketing.

Quality 49
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How Big Companies Beat Local Competition in Emerging Markets

Harvard Business Review

You might think that emerging country companies are more ready to address the needs of and win customers in other emerging markets. Indeed, India's Godrej Consumer Products Ltd. PureIt became a grand market success in India, winning a Golden Peacock Innovative Product/Service Award and acclaim in UNESCO's Water Digest.