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What HR Has Learned From Marketing

The Horizons Tracker

In the first phase, they highlight how companies were focused on process improvement via approaches such as Six Sigma and Total Quality Management. This phase saw product development oriented around what would deliver the greatest boost to customer satisfaction. Stage 1 – process improvement.

Marketing 112
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Are you a Leader or a Lemming?

Great Leadership By Dan

Signs of a Lemming Leader: Use of jargon: Do you use the terms restructuring, high reliability, six sigma, just culture, strategic sourcing, population health, or employee engagement in your organization? To continue to have our product priced competitively so we can increase sales, we need to reduce our costs. “To

Six Sigma 209
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Is It Fun Being Led by You?

Lead Change Blog

We all went to school on how the Japanese transformed a rotten “made in Japan” reputation synonymous with junk into one that represented the pinnacle of zero defects products. We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language.

Six Sigma 150
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6 Silent Productivity and Profitability Pitfalls, part 6 of 7

Strategy Driven

Many organizations confuse the occasional ‘lightning strike’ of a new idea or product innovation with having a culture that fosters innovation. Thus, in many organizations, innovators are largely suppressed for the sake of “productivity.” Ironically, this only kills productivity in the long run.

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Quality is Job #1

Six Disciplines

Long before we heard the phrase “Quality is Job #1,” various movements initiated the concept of systematically improving product quality. Deming taught Japan’s top management how to improve design (and thus service), product quality, testing, and sales. Six Disciplines Execution Revolution by Gary Harpst. In the 1970s, the U.S.

Quality 91
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6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

During this time, an engineer named Taiichi Ohno (known today as the father of Toyota) began the task of building a new capacity for Japanese industrial production. In the business world, waste kills productivity and profitability. Their infrastructure, morale, manufacturing capacity, and international relations were all destroyed.

Ohno 50
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Quality is Job #1

Six Disciplines

Long before we heard the phrase “Quality is Job #1,” various movements initiated the concept of systematically improving product quality. Deming taught Japan’s top management how to improve design (and thus service), product quality, testing, and sales. Six Disciplines Execution Revolution by Gary Harpst. In the 1970s, the U.S.

Quality 78