Lead Change Blog
FEBRUARY 22, 2017
Adaptability is not an inborn trait; it’s a skill people learn, typically over time and through the “school of hard knocks.” The skill of adaptability requires mastery of many facets: attitude, resilience, creativity, ingenuity, the minimization of fear, above-average willingness to take risks that could lead to failure, and the ability to anticipate what lies ahead, to only name a few.
Leading in Context
FEBRUARY 22, 2017
By Linda Fisher Thornton Ethics has a compounding effect on culture, and our leadership choices determine whether that effect will be positive or negative. Being diligent about ethics in every decision brings the culture ethics dividends. Being careless about ethics brings ethics penalties. The tricky part about managing ethical culture is that every leader decision and action throughout the organization is changing the equation.
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Leading Blog
FEBRUARY 22, 2017
P EOPLE DON'T talk about good service, “they boast about unique, captivating services experiences.” In Kaleidoscope , Chip Bell explores what makes an experience so good that people want to tell their friends about it. What makes people become zealous advocates of your business? Creating these kinds of customer experiences works in much the same way a kaleidoscope works.
Women on Business
FEBRUARY 22, 2017
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Advertiser: Paycor
HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.
Joseph Lalonde
FEBRUARY 22, 2017
Answers From Leadership Podcast Episode 32 Joel Boggess knows a thing or two about building confidence as a leader. As the host of the ReLaunch Podcast and best-selling author of Finding Your Voice, Joel helps leaders around the world improve their confidence and live the life they were meant to. I’m excited to have Joel on the show to share how you can increase your confidence and lead well.
leaderCommunicator
FEBRUARY 22, 2017
Communication Isn't Someone Else's Responsibility. As the leader, the buck stops with you. You need to embrace communication as an important part of your job, and you need to understand that poor communication in the company overall is ultimately on you.
Leadership and Management brings together the best content for leadership and management professionals from the widest variety of industry thought leaders.
Engaging Leader
FEBRUARY 22, 2017
The Productive habit tracker is an app that reminds you of things you’d like to do on a regular basis. I look at it a few times each day to see if there is anything I forgot to do. Its interface makes it fun and easy. Previously, I tried putting these types of activities in […].
David A Fields
FEBRUARY 22, 2017
The third most common question I’m asked by consultants of all stripes from all types of firms is, “Where do you get the ideas for your articles week after week?” I keep hoping that will be followed up with, “May I donate a new Tesla to your collection?” but no one’s popped that question. Yet.
Steve Farber
FEBRUARY 22, 2017
Standing as the keynote speaker in a room filled with CEOs and board chairs can feel a little like being a matador in a bullfight – it seems like a great idea until you’re actually there. Fortunately, the CEOs and board chairs at the CUES symposium were of the friendly variety. No horns, or, as they call them in American rodeo, no clown stabbers. These were hard-working, smart leaders eager to learn and looking to me for some insights.
CQ Net - Management skills for everyone!
FEBRUARY 22, 2017
Bold decisions that drastically change what is taken for granted have always been traits of leaders that attract and inspire people. However, soon after the decision is taken the results can show whether the leader has failed or succeeded. The rise of social media and other means of online communication such as blogs, online communities and intranets allow leaders to spread bold ideas and big plans easier than ever before to their target audience and the wider public.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Harvard Business Review
FEBRUARY 22, 2017
You’re giving a presentation on the company’s strategic direction when one of your colleagues interrupts you. You pause, address his question, and continue with your point — until he interrupts again. Sound familiar? All of us have known colleagues, friends, or romantic partners who seem unable to let us finish a sentence. How do you handle them effectively?
General Leadership
FEBRUARY 22, 2017
GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. “ Talent wins gam es, but teamwork and intelligence wins championships. ” – M ichael Jordan. Students of leadership are no strangers to the concept of situational leadership. It’s a leadership theory developed by Paul Hersey and Ken Blanchard that essentially states that there’s no single “best” style of leadership.
Harvard Business Review
FEBRUARY 22, 2017
Continuous personal development is fundamental to career growth, professional satisfaction, and having a broader impact in the world. And while the self-help industry and leadership professions have made a fortune on our obsession with getting better, failure rates remain alarmingly high. In one survey , of more than 1,000 people who’d set goals for personal development, more than 96% of them failed.
Ron Edmondson
FEBRUARY 22, 2017
Leading outside the norm Leadership is so much different today than when I first started leading almost 35 years ago. To lead today we must learn to think outside some things once considered normal in leadership. And, hopefully “normal” is a play on words for most leaders now. When I was first in leadership as a retail manager, I could set the schedule for people, tell them what to do, hold them accountable for routine tasks with high expectations, and then evaluate them by whether o
Advertiser: Paycor
From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.
Harvard Business Review
FEBRUARY 22, 2017
The medical community has repeatedly debunked the myth that vaccines cause autism and condemned those who have promoted it. Yet vaccines continue to make the news. So in order to more effectively challenge misguided positions on vaccine safety, it’s important to understand why they persist despite the medical community’s attempts to assuage the concerns of skeptical parents.
Harvard Business Review
FEBRUARY 22, 2017
Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. Is the silver bullet customer satisfaction, net promoter score, customer effort score , or some other measure? While this debate is unlikely to be settled anytime soon, we’d submit that there’s no question what the worst metric is for service: average handle time (AHT), which is principally a measure of call length, or, more simply, talk time.
Harvard Business Review
FEBRUARY 22, 2017
One of the greatest challenges facing boards today is the one directors feel least prepared for: cybersecurity. Yahoo’s disclosure in December of what could be the largest data breach in history was hardly an isolated incident. Indeed, the Guardian dubbed 2016 the “year of the hack,” and cyberthreats are increasingly common across all sectors.
Harvard Business Review
FEBRUARY 22, 2017
Do employees complain that your company suffers from a lack of communication? That the left hand doesn’t know what the right hand is doing? Maybe the one doing the complaining is you. Or perhaps, as many companies do, you conducted an employee engagement survey and “lack of communication” emerged as a top gripe. I’d like to suggest that this problem may not be what it seems.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Harvard Business Review
FEBRUARY 22, 2017
Last week Mark Zuckerberg published a strong defense of both globalization and Facebook’s business model. In a nearly 6,000-word letter , he argued persuasively that Facebook thrives under a globalized socioeconomic system, where barriers to information, labor, capital, and products are minimal. Research by myself and others has shown that purposeful organizations outperform their competitors; in his letter Zuckerberg is clearly attempting to outline a sense of purpose for Facebook.
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