Harvard Business Review

JUNE 10, 2014

Nearly 700 employees from an information technology department participated in the experiment. These technology workers had the tools to telecommute prior to the workplace experiment, but they either had not been given discretion to do so or had not felt comfortable doing so. Human resources Stress Work life balance'

Stress 13

Stress Human Resources Report Commitment 13

Women on Business

JANUARY 24, 2011

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. For example, when my book publisher was hit by Hurricane Wilma, (thus my upcoming book was literally blown away), I turned to graphic design where I had received all my training and contacts—but with a much different business model.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. In one case, a Fortune 500 technology company was losing recruits to newer companies like Google, Facebook, and SAS. In contrast, the company’s high-performing employees transitioned away from technology completely at the end of the day.

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

APRIL 18, 2013

The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. They''re using tailored suggestions to drive customer loyalty. For example, marketing wanted to attract patients who need very specialized medical procedures. How, precisely, did they do this?

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Ask Atma

MAY 20, 2012

When human learning slows down, people tend to lose creative and problem solving capacity. E.g. take a team of developers to tour an abattoir, take the human resource team to a museum exhibit on ancient Egypt, or take legal on an outing to a flower show. These are just a few examples.

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

JULY 14, 2017

Sponsored by DXC Technology. As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Human capital. After all, we call the department human resources. To achieve loyalty, most companies focus on managing their customer relationships.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

MAY 27, 2013

There''s no hotter topic in human resource management at present than how to manage Millennials (aka Generation Y), the age 30-and-under members of the workforce. For example: "I used to be able to give an order to a young employee and expect it to be carried out at once. Millennials are the "kids nowadays!"

Self-aware 11

Self-aware Commitment Learning-by-Doing Technology 11

Harvard Business Review

OCTOBER 19, 2017

The obsession with predicting who may be a future star or the next top leader has influenced academic research and human resources practices alike. But how good are we at evaluating human potential? For example, Jane is a midlevel manager in the marketing department of a large software firm. The politics of avoidance.

Politics 8

Politics Retail Career Report 8

Harvard Business Review

AUGUST 15, 2016

“For every dollar spent on employee feedback, companies spend hundreds of dollars on customer feedback,” said Troy Stevenson, former vice president of customer loyalty at eBay, in a recent interview. As companies rely more on technology, relating to customers emotionally and pinpointing what troubles them gets trickier.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. To affect changes in culture, some CMOs are partnering more closely with human resources.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

FEBRUARY 1, 2013

Technology trends and tools like the cloud, and collaboration suites, are evolving to make this more and more workable. The business or agency treats the cluster as an atomic unit of resource and it hires, fires and positions the cluster as a unit.

Real Estate 12

Real Estate Talent Management Long-term Short-term 12

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. North Star Alliance is a strong example in SubSaharan Africa.

Development 8

Development Health Care Operations Franchising 8

Harvard Business Review

JUNE 26, 2017

For example, at a grocery store chain I worked with, employees were steeped in an operations culture that valued efficiency and productivity. Your human resources aren’t trying to decipher what skills and behaviors will be needed in the future, or maintaining performance evaluation systems that are out of sync with your values.

Brand 8

Brand Company Operations Merchandising 8