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First Look: Leadership Books for June 2020

Leading Blog

Here's a look at some of the best leadership books to be released in June 2020. Leadership isn't easy. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. Strategy First : How Businesses Win Big by Brad Chase.

Books 347
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Can You See What I See?

Lead Change Blog

Many years later I learned the technique for using black light technology. If you remember the eras of 1987 or 2001-2002 or 2007-2008 your experience might be similar. Mark Deterding, founder and principal of Triune Leadership Services says: “As a senior leader, you can’t delegate vision. It is a dream with direction.”.

Attrition 317
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Success Begins with Quality Customer Service

Chart Your Course

Rewards programs are by far one of the most effective retention strategies. Anticipatory service is another effective retention strategy. Customers were nine times more likely to be fully engaged with a company that offered quality and courteous customer service versus one that focuses solely on speed, according to a 2002 Gallup study.

Quality 182
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How to Build ROPE Teams in Sales Organizations

Leading Blog

Teams have also played a central role in my life by ensuring that I received the support needed to achieve two cherished goals: leading sales organizations at several of the nation’s largest technology firms and climbing the Seven Summits, the highest peaks on each of the seven continents.

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10 Characteristics Of High-Performing Teams

Tim Milburn

/NOTE/ This is a guest post by Ron Ricci and Carl Wiese and is an excerpt from the book they authored entitled: The Collaboration Imperative: Executive Strategies for Unlocking Your Organization’s True Potential. The leadership of the team shifts from time to time, as appropriate, to drive results.

Team 155
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Making Diversity Central to Success: Q&A With Chevron’s Chief Diversity Officer

HR Digest

Since 2002, Chevron reports a 68 percent increase in the number of women and minorities in senior leadership and executive positions. L-R) Chevron's Global HR Team: Rhonda Morris, VP and Chief Human Resources Officer; Lee Jourdan, Chief Diversity Officer; Brian Chase, Manager of Strategy and Planning, Global Diversity.

Diversity 107
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Social Media Demystified

N2Growth Blog

Blogging since 2002, being actively involved in digital marketing since the early 90′s, and being online since the days of the ARPANET I have a bit of history with most things digital. With each major advancement in technology, communications, or business practice we find ourselves yet again at this all too familiar precipice.

Media 382