Chart Your Course

OCTOBER 27, 2014

Customers were nine times more likely to be fully engaged with a company that offered quality and courteous customer service versus one that focuses solely on speed, according to a 2002 Gallup study. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Coaching Tip

JANUARY 5, 2013

Communications technology is breaking down national barriers and undermining rulers, while the youth look to new role models. A PASSION FOR ADVENTURE (Bloomsbury USA) shares his story and his distinctive philosophy of leadership and management, insisting that the purpose of business is to create "a wonderful world.".

Short-term 106

Short-term Bottom-up Loyalty Morale 106

Tim Milburn

MAY 7, 2012

The leadership of the team shifts from time to time, as appropriate, to drive results. He is also the co-author of the business best-seller Momentum: How Companies Become Unstoppable Market Forces (Harvard Business School Press, 2002). Each team member carries his or her own weight and respects the team processes and other members.

Team 155

Team Construction Audience Follow-up 155

Coaching Tip

MARCH 27, 2011

By 2002, when I began advertising with Google, the company had become very profitable, thanks to a novel program called AdWords, in which advertisers bid to display their ads whenever the user searches for keywords. Through the period of March of 2002 to March of 2011, my small executive coaching company, Signature, Inc.,

Advertising 84

Advertising Outsourcing Engineering Information Technology 84

HR Digest

SEPTEMBER 14, 2023

Gennard and Judge (2002) state, “Employee relations is a study of the rules, regulations, and agreements by which employees are managed both as individuals and as a collective group, the priority given to the individual as opposed to the collective relationship varying from company to company depending upon the values of management.

Schein 98

Schein Industry Long-term Automotive 98

Great Leadership By Dan

JUNE 21, 2012

For 150 years, corporations, governments and militaries were built for up-and-down leadership, with incentives and rewards that discouraged cross-organization thinking and, in many cases, actually created or encouraged internal competition. Focus on authentic leadership and eschew passive aggressiveness.

Incentives 258

Incentives Agility Resources Follow-up 258

Tim Milburn

OCTOBER 24, 2010

The last time I celebrated like this was 2002. Meier on 10 Tips To Take Your Leadership To The Next Level Amanda on The Indescribable Impact Of The Index Card Leanne Golan on Meeting Planner/Organizer Worksheet – Version 2.0! Home About SPEAKING RESOURCES Archives CONTACT Way To Go Giants!

Budgeting 68

Budgeting Course Resources Tips 68

HR Digest

AUGUST 1, 2019

Since 2002, Chevron reports a 68 percent increase in the number of women and minorities in senior leadership and executive positions. The HR Digest: Under your leadership, Chevron continues to make great strides in the field of diversity and inclusion (D&I). How do you measure the value these programs bring to the company?

Diversity 107

Diversity Succession Disaggregation Self-aware 107

LDRLB

DECEMBER 9, 2010

This is not just an Information Technology (IT) issue. Primal Leadership: Realizing the power of emotional intelligence. He holds a Master of Arts in Leadership from Trinity Western University and is working toward a Doctorate in Strategic Leadership at Regent University. Goleman, D., Boyatzis, R. & & McKee, A.

Goleman 84

Goleman Emotional Intelligence Human Resources Information Technology 84

Harvard Business Review

MARCH 18, 2011

Editor's note: This post is part of a three-week series examining educational innovation and technology, published in partnership with the Advanced Leadership Initiative at Harvard University. What are the critical levers for change that could be enhanced through technology? But there's more.

Education 15

Education Technology Engineering Committee 15

N2Growth Blog

APRIL 2, 2010

Blogging since 2002, being actively involved in digital marketing since the early 90′s, and being online since the days of the ARPANET I have a bit of history with most things digital. With each major advancement in technology, communications, or business practice we find ourselves yet again at this all too familiar precipice.

Media 318

Media Blog Tools Influence 318

Coaching Tip

MAY 31, 2011

In 2002 he published Creative Destruction , which argues that globalization created much of the art and music we might consider "native." The Great Stagnation runs through three centuries' worth of what Cowen calls the "low-hanging fruit" of economic growth: free land, technological breakthroughs, and smart kids waiting to be educated.

Globalization 84

Globalization Crisis Creativity Short-term 84

Women's Leadership Exchange

MAY 16, 2010

s Leadership Exchange (WLE) ? a company known for its live conferences since 2002, is presenting the first Virtual Summit for Women Business Owners and Professionals, www.womensleadershipexchange.com (and men can attend, too) on Wednesday, May 26. s new business model? How did we arrive at the decision to change our business model?

Business Model 70

Business Model Conference PR Learning-by-Doing 70

Harvard Business Review

OCTOBER 20, 2011

Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it. What then were the leadership characteristics that separated the winning leaders from their industry peers? Yes, but here's the rub.

Skills 15

Skills Leadership Airlines Long-term 15

The Practical Leader

NOVEMBER 23, 2011

This is a very timely, inspiring, and practical book for leading in turbulent times.

Uncertainty 81

Uncertainty Collins Review Books 81

Harvard Business Review

SEPTEMBER 2, 2014

A recent paper from UCSB found that the return on being good at math has gone up over the last few decades, as has the return on having high social skills (some combination of leadership, communication, and other interpersonal skills). But others have studied how technological innovations affect workforce skill requirements.

Sports 14

Sports Teamwork Participative Class 14

Harvard Business Review

SEPTEMBER 26, 2011

In fact, I see at least six ways in which your organization, whatever it is, is like the 2002 A's, who won 20 games in a row and made the playoffs—though not the 2002 World Series —despite a very low payroll. The change to an emphasis on analytics will require strong leadership. Analytics alone can't carry the day.

Company 12

Company Supply Chain Competitive Advantage Film 12

Ask Atma

MAY 20, 2012

Similar to creating a learning environment, building an organization that not only supports virtuous principles but also causes them, requires you to invest heavily in leadership. 2010), and even looking into the impact of facial features (DeBruine, Lisa, 2002). So you must demonstrate very strong leadership. Mayer, James H.

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

JANUARY 18, 2012

Recognizing that the company's command-and-control culture wouldn't work in the 21st century, he defined leadership as leading by values and created a unique collaborative organizational structure. In 2002 Palmisano succeeded a legendary leader in Lou Gerstner, who saved IBM from being broken up and put it on a viable course.

Globalization 15

Globalization Golden Parachute Short-term Long-term 15

Harvard Business Review

JANUARY 8, 2015

billion from 2002 through 2004. Cisco followed this pattern: In 2001, its patent activity narrowed dramatically from a broad array of technological areas to relatively few. Visionary leadership is also about helping the company overcome inertia so that it can shift effectively from one frame of mind to another when the time comes.

Innovation 8

Innovation Parcell Wireless Competitive Advantage 8

Harvard Business Review

MARCH 12, 2012

In 2002, a 14-year-old Malawi boy named William Kamkwamba built a windmill using items he collected from a scrap yard to power the electrical appliances in his family home. His windmill made him famous, and he has since traveled all over the world speaking at leadership conferences.

GDP 10

GDP Travel Innovation Globalization 10

Harvard Business Review

DECEMBER 30, 2011

Organizations invest billions annually on a success curriculum known as "leadership development," which ends up leaving so much on the table. In other words, what if cultivating a successful inner life was front and center on the leadership agenda?

Development 17

Development Biotechnology CIO Short-term 17

Harvard Business Review

SEPTEMBER 26, 2011

A technology company without strong internal innovation capabilities is a company on the verge of disappearing. and smooth succession to a new CEO in 2002, while continuing an innovation thrust that included grid technologies, cloud computing, and supercomputing. It's a safe bet that resumes are already in play.

Tips 10

Tips CEO Software Drucker 10

Harvard Business Review

JANUARY 10, 2012

But in a world in which bringing managers in every year for a week of offsite training is so 1960s, how do you make the leadership development process relevant to the global economy? Randy MacDonald: "We observed that 80% of leadership development is based on work experience. Fostered global teamwork.

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

OCTOBER 15, 2014

For example, it took Umicore, a global materials technology group, five years (2002–2007) to lay the basis for its transformation from a commodity supplier of base metals into a premium provider of emission control catalysts, rechargeable battery materials and other value-added solutions. Allow time and persevere.

Company 10

Company Chemicals Short-term How To 10

Harvard Business Review

JUNE 20, 2017

In a 2002 HBR article titled “Predicting the Unpredictable,” my business partner Eric Bonabeau introduced the concept of a gent-based simulation (ABS), which at that time was a relatively novel approach to solving complex business problems through computer simulations.

Management 8

Management Supply Chain Tools Article 8

Harvard Business Review

NOVEMBER 19, 2015

For many companies, this means extending their repertoire beyond the classical approach to strategy that relies on securing durable advantaged market positions through cost leadership or differentiation. This is easier said than done. Scale should help build influence in highly malleable environments.

Company 8

Company Succession Maturity Long-term 8

Harvard Business Review

APRIL 18, 2012

There is a much more important change in the global distribution of power underway, and the play for leadership of the World Bank signals that emerging markets will be increasingly bold in asserting their views about the management of the global economy. And apparently not in the fight over leadership of the World Bank.

Globalization 11

Globalization Banking Restructuring Politics 11

Harvard Business Review

NOVEMBER 8, 2013

In this massive piece, Nicholas Carlson analyzes Armstrong''s rise from his days as the owner of a strawberry business, uncovering a leadership trajectory that culminated in a proxy war with an activist investor and a final realization that his baby — local-news and listings provider Patch — needed to be trimmed, or else. Crisis management'

Armstrong 8

Armstrong Bond Entrepreneur Crisis Management 8

Harvard Business Review

AUGUST 6, 2014

In hindsight, this thinking turned out to be far less important than what we learned about leadership, control, and trust, which ultimately were reflected in how each of the businesses was created, capitalized, and staffed. search engine company Inktomi in 2002. Ma and the Alibaba leadership team would retain management control.

Chief Financial Officer 10

Chief Financial Officer Operations Learning-by-Doing IPO 10

Strategy Driven

OCTOBER 11, 2013

K-Mart closed 617 of its under-performing department stores and filed for Chapter 11 bankruptcy reorganization in 2002. economy spent one trillion dollars fixing and treating the so-called Y2K Bug, which we now know was a manufactured “crisis” by technology consulting companies. In 1999, the U.S.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Eric Jacobson

AUGUST 8, 2018

Since 2002, she has served as a judge for the Web Marketing Association’s annual web award competition; and she’s been included in the "Top 100 Branding Experts" list to follow on Twitter @DebbieLaskeyMBA. All aspects of business have been affected from technology to human resources to marketing.

Brand 50

Brand Tips Media Customer Loyalty 50

Harvard Business Review

JANUARY 15, 2014

They were talking about technology stocks, and they singled out Ciena. At that point we were a single technology company. We’d developed a technology that allowed companies to dramatically expand the capacity of existing fiber optic cable, so you could put more data through a network without digging up miles of fiber.

Industry 8

Industry CEO Long-term Short-term 8

Harvard Business Review

APRIL 2, 2014

Yet, companies and executives spend endless amounts of time and money trying to foster collaboration through technology, training, and memos instead of quickly defining the problem, framing the challenges, and inspiring people to come together and tackle it. Collaboration Leadership'

Guidelines 11

Guidelines Goal Follow-up Engineering 11

Harvard Business Review

JANUARY 20, 2012

When Palmisano took over in early 2002, IBM had four main businesses each organized on a global basis: hardware, software, services (such as back-office outsourcing), and personal computers (PCs). Palmisano became leader of a great company that had stumbled badly in the 1980s and had been returned to health in the 1990's by Lou Gerstner.

Software 15

Software Outsourcing Committee Consultative 15

Harvard Business Review

NOVEMBER 8, 2013

in 2002, and should touch 2.0% However, only 13% believed that China would have overtaken the US on the technology frontier by then. Recognize that while a weak intellectual property regime may provide some help in the transfer of technology from abroad, it creates a serious disincentive to genuine innovation by top Chinese talent.

Innovation 8

Innovation Globalization Venture Capitalist GDP 8

Harvard Business Review

OCTOBER 30, 2015

When Sir Dave Brailsford became head of British Cycling in 2002, the team had almost no record of success: British cycling had only won a single gold medal in its 76-year history. That quickly changed under Sir Dave’s leadership. People want to win. But they would prefer to win fair and square than win at all costs.

Kaizen 8

Kaizen Critical Success Factor Competitive Advantage Brainstorming 8