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Technology Should Be About More than Efficiency

Harvard Business Review

Drucker Forum 2015: Managing in the Digital Age. As here’s a third paradox: digital technology has intensified the quest for scalable efficiency and undermined our humanity while at the same time opening up the possibility of a new renaissance of the imagination that can help us recapture our humanity. Let me explain.

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Big-Box Retailers Have Two Options If They Want to Survive

Harvard Business Review

As a result, big box retail must shift its strategy — from competing on access and selection to staging big experiences and providing big discounts. Mintel’s 2015 American Lifestyles report projects that vacations, dining out, and other experiential categories will drive the growth in total consumer spending.

Retail 9
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The 3 Stages of a Country Embracing Renewable Energy

Harvard Business Review

In 2015, around 40% of new PV installations were accompanied by a battery. Countries that manage to transition effectively to low-carbon generation technologies will be home to competitive energy solutions and manufacturing firms that are more resilient to energy shocks and weather disruptions. For example, in Germany, more than 1.5

Energy 10
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Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

Harvard Business Review

If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. a high-minded customer for an organic supermarket or a value-conscious customer for a discount chain). Topic Images Inc./Getty Getty Images. Don’t be loyal to the status quo.

Loyalty 14
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How Large Food Retailers Can Help Solve the Food Waste Crisis

Harvard Business Review

For example, super discounters such as Aldi, Lidl, and Amazon are further squeezing already thin food retail margins for large retailers. Upgrade inventory systems with the latest technology. Investing in new technology can reduce excess inventory and handling, and cut down on the amount of perishables that ultimately go to waste.

Retail 8
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How Banks Can Compete Against an Army of Fintech Startups

Harvard Business Review

banks are going to survive the coming wave in financial technology (fintech), they’ll need to finally take digital transformation seriously. Small businesses are starting to demand banking services that have engaging web and mobile user experiences, on par with the technologies they use in their personal lives.

Banking 12
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Your Whole Company Needs to Be Distinctive, Not Just Your Product

Harvard Business Review

But starting in the early 2000s, the advantages of scale were mostly eliminated, in large part because of globalization, deregulation, and the rise of digital technology. But in 2015, CostCo shifted its affiliation to Citigroup’s Visa. which permitted no other card in its popular stores.

IAM 11