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Leading by Cause

Lead Change Blog

A recent conversation with a community bank CEO focused on his vision for the company. But every numeric result – product development, marketing, sales, manufacturing, and distribution – reflects human behavior. Logic tells us we can manage cause, but only measure effect.

P&L 220
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How Capitec Became South Africa’s Biggest Bank

Harvard Business Review

The consumer banking industry is notoriously difficult to enter, not least because most customers rarely switch banks. In some countries, people change spouses more often than they change banks. It has now become the largest bank in the country. ShutterWorx/Getty Images. Importantly, profits kept pace.

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A Framework for Strategists Assessing Emerging Markets

Harvard Business Review

Many companies start their search for global growth in an alphabet soup of emerging-market groupings such as the BRIC , CIVETS , MINT , Next 11 , and so on. There are several flaws in using such acronyms as the basis for entering overseas markets. However, the sources of demand in each country differ, which will affect your strategy.

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A Simple Way to Test Your Company’s Strategic Alignment

Harvard Business Review

Strategic alignment, for us, means that all elements of a business — including the market strategy and the way the company itself is organized — are arranged in such a way as to best support the fulfillment of its long-term purpose. Strategy is how the business will achieve it. The fall can come quickly.

Banking 14
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Don't Let What You Know Limit What You Imagine

Harvard Business Review

A classic example of this phenomenon, which I chronicled in my book Mavericks at Work , was the game-changing performance of Commerce Bank, one of the most colorful institutions in the history of retail banking. Ten years later, after a period of massive growth, the company sold itself to TD Bank in a stock transaction worth $8.5

Banking 18
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Is Your Company Actually Set Up to Support Your Strategy?

Harvard Business Review

How do banks switch customer relationships from branch offices to mobile phone screens? For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. sweetvenom/Getty Images.

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When to Pass on a Great Business Opportunity

Harvard Business Review

One of your better managers comes to you with the idea of setting up an internet bank. After more than 30 years working on corporate-level strategy issues as an academic, and advising companies as a consultant, I have learned to avoid coming down firmly on one side or the other. Even capital markets logic is against this proposal.