How Chatbots Can Support University Education
The Horizons Tracker
APRIL 5, 2022
Evidence from the first wave of the pandemic shows that staff were often spending up to 14 hours per day adapting their offering and supporting faculty. As in other use cases, by turning to chatbots for the easier inquiries, teams are also then freed up to handle more complex inquiries that arise. Helping faculty. Increasing capacity.
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