Marshall Goldsmith

FEBRUARY 8, 2018

US News and World Report – One of America’s 25 Best Leaders. 14th Administrator, United States Agency for International Development. US News and World Report #1 Best Hospital in the United States – Fortune ‘100 Best Companies to Work For,’ 14 consecutive years. HR and talent development roles with General Motors Australia.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

DECEMBER 17, 2015

A new study by The Bridgespan Group, based on a survey of more than 400 nonprofit C-suite executives and dozens of interviews, surfaced this surprising finding and discussed how to address this leadership development deficit. Education crowdfunder DonorsChoose.org, which finances classroom-based projects, is a good model of success.

Development 8

Development Mentor COO CFO 8

Harvard Business Review

MARCH 6, 2013

CMOs and CFOs don't always see eye-to-eye. An article published in CFO.com indicates that in one study, more CMOs report sharing marketing information with their CFOs than CFOs reported receiving. We found that we shared a passion for finance, the stock market, innovation, and marketing (and, candidly, politics).

CFO 8

CFO Advertising Finance Marketing 8

Harvard Business Review

JULY 29, 2014

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

CFO 10

CFO Charan Intangible Assets Human Resources 10

Harvard Business Review

MARCH 7, 2017

The dispatch included disturbing and potentially illegal managerial activities, such as Fowler’s boss telling her she could be fired for reporting the behaviors. As Pete Ramstad and I note in Beyond HR , leaders often have far better developed frameworks for the value proposition of the finance function than for HR.

Compliance 10

Compliance Hedge Human Capital Finance 10

Harvard Business Review

MARCH 2, 2017

One CFO I know managed finance for a spin-off firm when it went public and then returned to the parent company in a corporate position. Another CFO led finance for multiple units so he could gain a breadth of knowledge across the business before becoming the corporate CFO. CEO Chemistry.

CFO 8

CFO How To CIO Finance 8

Harvard Business Review

JULY 31, 2017

In the traditional view of executive coaching, an executive, with her boss’s participation , takes personality assessments, receives 360-degree feedback , and creates and implements a development plan designed to address performance gaps, optimize her contribution, and prepare her for new responsibilities. Redesign the org chart.

360-Degree Feedback 8

360-Degree Feedback Execution Real Estate Executive Coaching 8

Harvard Business Review

OCTOBER 18, 2018

It had been a long day at the company’s Birmingham, England, headquarters, and in the early evening the two were going over the evaluations of each of Lance’s direct reports. Lance was struck by what he saw in CFO Damon Ewen’s file. His CFO and his sales chief had been at loggerheads for a while. Lance sighed.

Case Study 12

Case Study Team CFO Merchandising 12

Harvard Business Review

FEBRUARY 10, 2015

How well are those efforts reported to your investors? That may be changing as “enhanced” or “integrated” reporting gains momentum across the globe. Japan’s Ministry of Economy Trade and Industry published The Ito Review in 2014 which points to integrated reporting as a way to combat “short-termism.”

Human Capital 8

Human Capital CFO Banking Report 8

Harvard Business Review

AUGUST 5, 2016

Under this financing structure, the company contracts to buy kilowatts, not the turbines and panels. They held about 40 meetings with companies that had bought renewable energy and with big project developers. They had framing conversations with the CEO and CFO early on to discuss any financial or operational challenges.

Energy 8

Energy Industry Finance CFO 8

Harvard Business Review

JANUARY 4, 2011

Roughly, I'd suggest that they're strategy, marketing, finance, and the rest of the drear, dismal, passionless stuff that makes most of us snooze through meetings and dread the arrival of Monday morning, dilberting our joint prosperity, perpetually disappointing our ever-more apathetic customers, and gleefully embezzling from the future.

Organization 15

Organization Finance Senge Long-term 15

Harvard Business Review

SEPTEMBER 23, 2014

When I do get a name, it often differs depending on who I asked—a marketing executive points to one person, while finance identifies someone else. Analytics requirements can span business units, database and analysis systems, and reporting hierarchies. Where should the CAO report? That isn’t good.

Company 8

Company COO Information Technology CFO 8

Harvard Business Review

JULY 29, 2014

ran, a Florida-based shopping-center-development group, and she was devoted to both him and his firm. In Sarah’s opinion, the problem was obvious: Sid Yerby, the CFO. The young and inexperienced CEO confessed that he often felt uncomfortable asking tough questions of the CFO, an industry veteran who was 10 years his senior.

Case Study 8

Case Study Real Estate CFO Letter 8

Harvard Business Review

SEPTEMBER 23, 2014

” When I do get a name, it often differs depending on who I asked—a marketing executive points to one person, while finance identifies someone else. Analytics requirements can span business units, database and analysis systems, and reporting hierarchies. Where should the CAO report? That isn’t good.

Company 8

Company COO CFO Analysis 8

Harvard Business Review

JUNE 25, 2015

This is not a CTO role or a role that reports to the CEO. The CE is responsible for developing new business models and value propositions for the company’s future growth. You must develop a new process that measures whether you’re making progress in building new businesses. What are your responsibilities?

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

SEPTEMBER 22, 2011

Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Your CFO and finance team can take a leadership role here. We have all this data," one perplexed executive reported. A clear link to financial and strategic outcomes.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JANUARY 30, 2013

In March 2000, Barron's reported that 51 Internet companies were burning cash so fast that they'd be broke by the end of the end of the year. So when Amazon reports below-consensus earnings, as it did Tuesday, and the share price jumps, as it did after-hours Tuesday and again Wednesday morning, the reaction isn't quite the puzzle it seems.

Training 9

Training Bond Christensen Long-term 9

Harvard Business Review

FEBRUARY 25, 2014

Its founder, Hans Faust, couldn’t afford to hire developers at the outset, so he’d enlisted volunteers to help design, build, test, and debug the new kind of online game he wanted to bring to the world. You forgot one important figure, Klaus,” Rutger Ekberg, the head of product development, said with a smile. Everyone laughed.

Company 8

Company CFO Proposal Engineering 8

Harvard Business Review

SEPTEMBER 11, 2017

The patterns that you develop at this key stage will grow with you and will spell the difference between running or stumbling as you hit the growth stage. For support, add metrics like issue categorization and response/resolution time to your reporting. What to do. Be intentional about what you measure. What not to do.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14