Harvard Business Review

AUGUST 14, 2013

In a recent article , I suggested that the role of the CIO needs to shift from Chief Information Officer to a Chief Innovation Officer, due to the massive, rapid, multiple technology-driven transformations that are occurring today. IT management' The Building Blocks of Successful IT.

CTO 8

CTO CIO Chief Technology Officer Chief Information Officer 8

Harvard Business Review

AUGUST 25, 2016

Across industries, staff such as retail category managers, sales representatives, financial advisers, and wealth managers are awash with reports and insights that comfort their companies’ top executives and by making them feel that they are leading a “customer-centric” organization. What made the difference?

Retail 8

Retail Banking Chief Information Officer Report 8

Harvard Business Review

NOVEMBER 24, 2017

There is one area where more training would pay off: for CEOs and other senior managers — the people who are least likely to take training or take it seriously. Forty percent of respondents to a BAE Systems survey of senior managers in various sectors said they lack understanding of their own company’s cybersecurity protocols.

Training 9

Training CIO Chief Information Officer Information 9

Harvard Business Review

JUNE 6, 2013

Kim Verhaaf, director of customer intelligence, told me: "A few years ago customer intelligence was mainly about finding customers for our products in order to push sales and conversion rates. To learn more about emotions, the customer intelligence group took several banking products and processes and measured customers'' reactions to them.

Marketing 8

Marketing Six Sigma Agility Banking 8

Leading Blog

MARCH 18, 2011

[As a leader], you—not the IT department, nor the VP of IT, nor the chief information officer (CIO)—must understand, drive and be accountable for how technology is structured in order to reach the strategic goals of the operation….Technology

Chief Information Officer 281

Chief Information Officer CIO ROI Technology 281

Harvard Business Review

JANUARY 19, 2018

The existing management team had not addressed a range of issues, including required changes to store sizes, the product range, and which geographies the company focused on. So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer. Wilson went on to be COO of The Gap Inc.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

NOVEMBER 30, 2018

From a business strategist who can appear aloof and dismissive of those with less intellectual horsepower, to a general manager who aligns and inspires her region through personal connections and demonstrates genuine care for people. Email each leader , asking for an informal conversation in which they can help someone in their field develop.

Career 8

Career Chief Financial Officer Supply Chain Chief Information Officer 8

Harvard Business Review

AUGUST 8, 2013

The job of Chief Information Officer has never exactly been easy. If they work for a product company, it may be looking to services revenue for growth. If they work for a product company, it may be looking to services revenue for growth. IT management Information & technology Strategy'

CIO 8

CIO Succession Fast Follower Chief Information Officer 8

Harvard Business Review

SEPTEMBER 17, 2013

But our recent research has taught us a lot about how management innovations can travel — in this case, from Silicon Valley tech sector companies known for their experimentation and agility in information technology (IT) management to the much older Bay Area companies who are their neighbors. Innovation is always infectious.

Innovation 8

Innovation CIO Agility Venture Capitalist 8

Harvard Business Review

SEPTEMBER 10, 2015

Anyone who has worked inside a large organization can rattle off a lengthy list of the things that regularly kill promising ideas: conflict with existing businesses, naysayers, management turmoil, insufficient resources. Here are six ways to change that. Start with a survey.

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

JULY 23, 2013

It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. Because no one is managing the store. The explosive growth of information is accelerating. But it should be the CIO''s job.

CIO 8

CIO CFO Zero Based Budgeting Chief Technology Officer 8

Harvard Business Review

AUGUST 13, 2014

For the past four years, Accenture has conducted an annual survey of chief marketing officers (CMOs) and chief information officers (CIOs) to understand the state of their collaboration. Collaboration IT management Marketing' In that time, weve tracked dramatic changes in attitudes.

CIO 8

CIO Chief Information Officer Marketing Survey 8

Harvard Business Review

AUGUST 29, 2013

On the IT side, the teams are being asked to manipulate vast reams of data to analyze every product, customer, or transaction and to adopt new technologies for mobile, social media, etc. Conflict IT management Online marketing' If a little competitive rivalry gets them both to bring their best games to work, so be it.

CIO 8

CIO Chief Information Officer Marketing Technology 8

Harvard Business Review

FEBRUARY 18, 2011

I was impressed by the way he was treated there — like a human being, not a product in a factory — and by the staff's approach to delivering bad news. Toward the end of his life, he was taken care of at a hospice, a world that was new to me.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

JULY 21, 2014

That could mean illustrating the effects of a proposed customer management system with testimonials from actual customers, or describing how the data-sharing project you want to expand helped keep employees connected during a major outage. But first, he needed the approval of management. Overwhelm your audience with needless detail.

IPO 9

IPO Audience Chief Information Officer Case Study 9

Strategy Driven

FEBRUARY 7, 2019

Focus on the wrong thing—such as selling her something she doesn’t need or spending too much time talking about his company or products—and she’ll become annoyed and feel like her time is being wasted. They’re the product of scope and scale, and something the executive level group is constantly envisioning.

CIO 85

CIO Guidelines Chief Information Officer Learning-by-Doing 85

Harvard Business Review

NOVEMBER 2, 2018

Digital startups had begun producing virtual products that ZF did not know how to compete against, and engineers in logistics, operations, and other functions were finding that their traditional approaches couldn’t handle the complex issues they faced. We could not adopt an abstract aim such as “improve production.”

Company 10

Company Automotive Project Chief Information Officer 10

Harvard Business Review

JULY 25, 2013

But too many organizations are stretching their Chief Information Officers (CIO) too thin. CIOs are being tasked with managing internal business systems, cloud-based services, big data innovation, data security, and the 24x7 needs of global customers who access company data on personal devices.

CIO 8

CIO CFO Chief Information Officer Business Intelligence 8

Harvard Business Review

FEBRUARY 9, 2016

The survey gathers perspectives from a small but influential group of executives — chief information officers, chief data officers, and senior business and technology leaders of Fortune 1000 firms. Among the findings: 63% of firms now report having Big Data in production in 2015, up from just 5% in 2012.

Chief Financial Officer 8

Chief Financial Officer Chief Information Officer Agility Metrics 8