Deming Institute

JANUARY 15, 2018

This webcast shows Bob Browne ’s presentation, Profound Knowledge of the Real Thing, at the 2012 Annual Deming Conference. Among other things, this presentation is a good option for those seeking an example that provides historical business results of an organization practicing Deming management methods.

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Deming Company Management Conference 53

Deming Institute

AUGUST 17, 2017

As noted in my June 26 th post, “It Depends…” , when asked in February 1990 about the trend towards reducing the number of levels of management in organizations, Dr. Deming answered, in his usual Socratic fashion: “Why have more levels than you need?”.

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Cost Deming Management Travel 41

Deming Institute

NOVEMBER 17, 2016

How does one get an organization to start looking at itself as a system? In short, how does one get an organization to listen to what Deming had to say? ” This makes “selling” organizations on the idea of adopting the Deming management system more challenging. Edwards Deming said in The New Economics.

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System Organization Deming Management 28

Deming Institute

DECEMBER 8, 2016

Edwards Deming had a large and varied collection of influences. The ideas Dr. Deming drew from the work of C.I. The article I quote from below provides a path to appreciating the ideas Dr. Deming and Dr. Shewhart were able to apply in their thinking from C.I. Lewis on Shewhart and Deming by G. Lewis: Influence of C.I.

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Deming Influence Definition Content 28

Deming Institute

MAY 14, 2015

Edwards Deming wrote Some Statistical Logic in the Management of Quality to fill in some of the missing links in the use of statistical methods, with special reference to responsibilities at the management level for effective mobilization of statistical knowledge and skills. Edward Deming was included in the paper.

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Deming Quality Management System 28

Deming Institute

DECEMBER 10, 2018

Yet, we have some leaders and practitioners who focus on only a few aspects of quality, to the detriment of the whole system. Focus on only some of the principles, practices, methods and tools cause us to miss the aim and purpose of an ethical system to deliver quality. Yet, this is a flaw we are all susceptible to as human beings.

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Ethics Quality Deming Efficiency 56

Deming Institute

APRIL 17, 2017

Edwards Deming’s 14th point is: Put everybody in the company to work to accomplish the transformation. You can also find quotes by Dr. Deming, such as: “As I use the term here, the job of a leader is to accomplish transformation of his organization.” It is a dynamic, interconnected process.

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Deming System Constraint Participative 37

Deming Institute

FEBRUARY 29, 2016

To put it simply, effective use of Big Data to make decisions depends on each of the four components of The System of Profound Knowledge and the interaction between the components. Are operational definitions the same across different data sources? As Dr. Deming would say, “ Without a theory there is no learning.”

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Deming System Cooper Analysis 28

Deming Institute

DECEMBER 1, 2016

The Checklist Manifesto by Atul Gawande is a wonderful book about how to create systems that work. At the core the Checklist Manifesto is about determining the critical process conditions and creating a system to assure that the those process items are properly handled.

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Process Deming System Document 28

Six Disciplines

MARCH 21, 2014

Most employees consciously or unconsciously operate on the following assumption: “tell me how you''ll measure me, and I''ll tell you how I''ll behave.”. Unmeasured systems tend to be highly variable systems, with all the negatives for quality that implies. Measurement directs behavior. Measurement increases objectivity.

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Deming Quality System Objective 121

Deming Institute

SEPTEMBER 25, 2017

In contrast to the classic management style of Management by Results or MBR , Johnson proposes a process-driven strategy, which draws heavily upon the insights he gained from Dr. Deming’s System of Profound Knowledge, coupled with frequent visits to Toyota’s operations, often in Georgetown, Kentucky.

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Books Deming Review System 28

Deming Institute

AUGUST 10, 2017

Imagine the unintended consequences of operation “haste makes waste:” trashed restrooms and unwashed hands. Edwards Deming and his System of Profound Knowledge, they would know it’s they , not their workers, who are responsible for improving productivity. Sticking a pin in confirmation bias for now. Company W did that too….

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Deming Bottom-up System Reference 48

Deming Institute

JUNE 30, 2020

In one of his conversations found on YouTube and posted on January 11, 2010 (the year following his death), Dr. Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.”

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Covey Deming Six Sigma Efficiency 69

Deming Institute

NOVEMBER 29, 2018

Post by Bill Bellows, Deputy Director, The Deming Institute. While “Standards are everything at Airbus: from cleaning up the table in the canteen after eating to operating a machine, they influence every part of the employees’ working day.” Systems theorist and educator Russell Ackoff also offered an explanation of this phenomenon.

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Six Sigma Deming System Quality 37

Six Disciplines

AUGUST 8, 2011

Most employees consciously or unconsciously operate on the following assumption: “tell me how you'll measure me, and I'll tell you how I'll behave.” Unmeasured systems tend to be highly variable systems, with all the negatives for quality that implies. Measurement directs behavior. Measurement promotes consistency.

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Deming Quality System Objective 135

Deming Institute

JANUARY 14, 2020

Edwards Deming said that “Quality is determined by the top management. Again, Mike asked where he could help, and they related that the lack of operable wheelchairs was the issue. Guest post by Dennis Sergent, President, Sergent Results Group. It cannot be delegated.” How could he disagree?

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Transportation Deming Fashion CEO 74

Curious Cat

MARCH 10, 2015

Begin a system of employee feedback to all department leaders. This step is an ongoing process—it is continuous improvement within the organization. You may ask what the role of Quality Leadership was in the transformational process? Require department leaders to begin to practice Quality Leadership. Sustain the effort!

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Case Study System Decentralization Management 40

Deming Institute

OCTOBER 29, 2018

Post by Bill Bellows, Deputy Director, The Deming Institute. “A Edwards Deming . There is not a day I don’t think about what Dr. Deming meant to us. Deming is the core of our management.”. ” Shocked by the results, he instructed the team to repeat the assembly operation. Phillip Crosby. Shoichiro Toyoda.

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Deming Compliance System Engineering 31

Deming Institute

FEBRUARY 27, 2017

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming’s process management theory. Intermountain Healthcare is an integrated delivery system based in Utah and Idaho. Edwards Deming’s process management theory.

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Deming Health Care System Cost 28

Deming Institute

NOVEMBER 4, 2019

The change is supported by subject matter expertise and an understanding of how change in one operation affects other independent processes in the system. The change – its good intentions, deeper knowledge and methods – is translated into a clear picture of the new standardized operational procedure.

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Proposal System Operations Process 75

Deming Institute

MARCH 3, 2016

Point 7 in Dr. Deming’s 14 obligations of management : Institute leadership (see point 12 and Chapter 8 in Out of the Crisis ). But Dr. Deming provided context. Point 12 addresses the need to create management systems that provide people joy and pride in work. Edwards Deming had a very specific meaning.

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Deming Leadership System Library 28

Deming Institute

APRIL 14, 2016

Successful transformation from data to information and knowledge touches on all four components of Deming’s System of Profound Knowledge (and the interactions among the components). Also, Deming’s System of Profound Knowledge can help us understand and improve the collection and analysis of data. All data are subjective!

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System Education Comparison Influence 28

Six Disciplines

APRIL 14, 2011

Most employees consciously or unconsciously operate on the following assumption: “tell me how you measure me, and I will tell you how I will behave.” Unmeasured systems tend to be highly variable systems, with all the negatives for quality that implies. ” Measurement makes performance visible. Quality guru W.

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Deming Quality System Objective 103

Six Disciplines

AUGUST 8, 2011

Most employees consciously or unconsciously operate on the following assumption: “tell me how you'll measure me, and I'll tell you how I'll behave.” Unmeasured systems tend to be highly variable systems, with all the negatives for quality that implies. Measurement directs behavior. Measurement promotes consistency.

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Deming Quality System Objective 103

Deming Institute

DECEMBER 21, 2015

Edwards Deming. Dr. Deming emphasized the importance of understanding what the data actually meant (and how easily we can be mislead when looking at data). Without understanding the operational definition for the data you take a great risk that you make mistaken guesses about what the data means. Attributed to W.

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Deming Definition Operations System 28

Deming Institute

AUGUST 30, 2018

Students ran operations. Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” ” 1 He proposed that the root cause of the lack of quality lies, in part, with our educational system. Parents were patrons. I cannot disagree. Parents played the roles of diners. References.

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Quality P&L Deming Education 51

Deming Institute

SEPTEMBER 10, 2015

Edwards Deming in The Deming of America. But when we try and copy practices, processes, techniques, etc. The entire system works together to create results. When we try and copy from one system and place it into another it is very unlikely to work well. Edwards Deming in “If Japan Can…Why Can’t We?”

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Examples Deming Software System 28

Deming Institute

OCTOBER 10, 2016

Using data to understand the system and validate our theories and successful improvements is an important part managing well. Creating a management system that aims to use data while focusing on continually improving is a great start. There must be an understanding of the organization as a system. Edward Deming ).

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Health Care Deming Definition System 28

Deming Institute

OCTOBER 23, 2017

“The boundary of the system to be described…may be drawn around a single company or, around an industry, or as in Japan in 1950, the whole country. Edwards Deming, The New Economics. Edwards Deming, Genichi Taguchi, and others, to 70 graduate students, all pursuing a masters degree in business administration.

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Deming Teamwork System Reference 28

Deming Institute

APRIL 25, 2016

He starts the presentation with the Red Bead Game (see related posts on our blog: Lessons From the Red Bead Experiment with Dr. Deming , The Red Bead Experiment with Dr. W. Edwards Deming ). Quoting Shewhart, Berwick said: When you inspect you are conceding the to the system. Deming’s proposal was this.

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Deming System Senge Seminar 28

Deming Institute

JULY 9, 2015

In exploring whether the data supports the idea that there has been an effort to improve customer service the article mentions that complaints about taxis increased in 2012, and then provides an explanation of a system change that is likely the cause. In that year taxis were required to prominently display the phone number to complain.

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System Definition Process Operations 28

Deming Institute

NOVEMBER 3, 2017

Edwards Deming, The New Economics. Given the reality of systems, such an additive saving is nearly impossible. They do not work together, as teammates, to create a third apple nor a third cup of water, nor operate in such a way that water would be lost (other than by evaporation) or part of an apple would be lost.

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Deming Welch System Open-book 28

Deming Institute

OCTOBER 12, 2017

Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. The project had been operational for a few months when I joined so the foundation had already been poured. EDWARDS DEMING’S SCORE FOR LEADING, PERFORMING, AND LIVING IN CONCERT.

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Project Deming Root Cause Analysis RACI 28

Strategy Driven

NOVEMBER 15, 2018

The classic method of segregating innovation to a single department, or to a process led by specialists, just isn’t fast enough any longer. Innovation Engineering is validated in real-world practice, and has been the launch pad for more than $16 billion in growth and system improvement projects. What’s not understood is how to do it.

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Innovation Engineering CIO System 57

Deming Institute

FEBRUARY 15, 2016

Guest post by Luciana Paulise, see part 1 of these thoughts: Applying Deming Principles at Small and Medium-sized Enterprises. You need to use reliable processes for action and continually improve your processes based on studying your results. 14 Deming principles. Deming System of Profound knowledge.

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Deming SWOT Root Cause Analysis TRIZ 28

Deming Institute

MARCH 24, 2016

Edwards Deming Institute podcast, Dr. Sophronia (Frony) Ward, Managing and Founding Partner of Pinnacle Partners , ( direct download ) discussess what you need to consider when looking at data from surveys. The Survey Handbook (created by the Navy TQL Office) is a good guide for using surveys to help learn about your organization system.

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Survey Deming Handbook Politics 28

Deming Institute

MAY 18, 2015

Edwards Deming’s 14 points for management. Dr. Deming explained that the organization was a system that included the suppliers and customers. You need to manage and continually improve that entire system. What matters is how you operate. They entire system is seen as one and expected to stay as one.

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Long-term Deming Cooper System 28