Strategy Driven

NOVEMBER 8, 2010

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

NOVEMBER 28, 2016

I spent the last 18 months researching and writing a book on how organizations and leaders can do extraordinary things, even if they operate in pretty ordinary fields. Doyle’s talk was titled, “How to Transform a Legacy Company into a Technology-Enabled, Nimble, Category-Disrupting Machine” — and it delivered.

CEO 8

CEO Open-book Price Innovation 8

Harvard Business Review

MARCH 5, 2012

Yes, political hacktivists brag about Web pages defaced and customer information released over the Internet, but companies rarely reveal the attacks that result in the loss of valuable intellectual property — business plans, proprietary technologies or fraudulent payments. These attacks can be devastating.

Supply Chain 12

Supply Chain Risk Management Hedge Banking 12

HR Digest

NOVEMBER 9, 2023

Emerging Roles and Technologies Stay attuned to emerging roles and technologies within the industry. Conduct regular surveys, focus groups, or town hall meetings to understand employee perspectives on fairness and equity in compensation. Adapt to these changing trends and standards accordingly.

System 52

System How To Benchmarking Diversity 52

Harvard Business Review

JUNE 26, 2014

E-commerce players were still figuring things out, and brick-and-mortar stores weren’t really experimenting with technology. Yet based on my own experiences, I believed we could use technology to make shopping more efficient. The impact that had on the operations and culture was significant. My kids are my best focus group.

Brand 10

Brand CTO Marketing Retail 10

Harvard Business Review

AUGUST 16, 2016

Better-quality feedback from customers and stakeholders, often because you’re asking them to actually buy something, rather than just spout opinions in a focus group. You want to get as close to perfection in some of these technologies as possible, but the goal also has to be progress, not just perfection.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

FEBRUARY 24, 2014

An effort under way at the Mayo Clinic shows how such technology can be used to improve outcomes and lower costs in health care. Those contributors included the four of us as well as “floor” nurses, education specialists, discharge planners, physician assistants, social workers, occupational and physical therapists and a patient focus group.

Mayo 10

Mayo Education Software Participative 10

Harvard Business Review

NOVEMBER 12, 2018

But what these groups should be doing longer-term — what value they should be providing their members, how their leaders should steer and contribute to the effort, and what types of events and services they should offer — is frustratingly hard to see, or agree on. Keep your figureheads relatable.

Organization 10

Organization How To Seminar Follow-up 10

Harvard Business Review

AUGUST 17, 2015

At the same time, technologies like selfie sticks, Fitbits, and wearable video cameras are making people comfortable monitoring their own calorie consumption, sleep patterns, heart rate, friends, family, and daily experiences. . “You just can’t get this depth of insight in a one-off focus group or survey,” Hadnot notes.

Document 8

Document Marketing Learning-by-Doing Travel 8

Harvard Business Review

OCTOBER 2, 2018

Some companies don’t have the systems and technology to segment and profile customers. Others lack the processes and operational capabilities to target them with personalized communications and experiences. At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12

Harvard Business Review

DECEMBER 13, 2016

A team of engineers, designers, operations specialists, and clinicians was assembled and led by an experienced, well-respected physician “chief engineer” whose vision for the future of care was disruptive. The innovation and operations teams must work together and negotiate the use of these resources. Protect the work.

Health Care 8

Health Care Innovation Insurance P&L 8