Rich Gee Group
NOVEMBER 13, 2010
I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. You are SO generous. THANK YOU SO MUCH! Unported License.
Strategy Driven
JUNE 23, 2014
Jeffrey, Do you think it’s a waste of time to call a guest that has just checked out of my hotel to thank him or her for staying with us? Evangeline, If you’re going to call a customer after they’ve stayed in your hotel, first of all, you better make it short and sweet. Did the hotel accomplish their goals?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Strategy Driven
AUGUST 14, 2013
The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen. When Ritz-Carlton Hotels authorized housekeepers to spend up to $2000 to make sure guest left happy, they did not start with an announcement, they began with training. Consider leaving a comment!
Harvard Business Review
NOVEMBER 26, 2012
Marketing is changing so fast, it's easy to get our heads turned by new, high-tech developments. But, as a marketing consultant who is putting my own theories to the test as I work to drive sales of my first book , it's become clear to me that many companies have needlessly forsaken some marketing strategies that still have life in them.
Sales Wolf Blog
AUGUST 30, 2010
He is struggling to understand why it is that HR is not considered a core function of a an organization like sales, marketing, or operations when it is afforded the opportunity to "direct, deliver, and develop" the employee talent necessary for the company to achieve its goals. Why? Why?
Next Level Blog
NOVEMBER 5, 2010
We were meeting at the Mologne House Hotel on the Walter Reed Campus. While Paulette used to work in a marketing job for a business in Delaware, her full time job now is to make sure Stephanie gets to the three or four therapy appointments that she has every day between 8:30 am and 4:30 pm.
Strategy Driven
JULY 13, 2011
It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining. All rights reserved.
Expert insights. Personalized for you.
188 
Let's personalize your content