N2Growth Blog

DECEMBER 1, 2019

Surrounded by senior executives, government officials, and human resource experts, we found a friendly audience that came focused on discussing and exploring new techniques that would enhance employee engagement and shed light on what works in the real world. To say the response was overwhelming was an understatement! Conclusion.

Globalization 276

Globalization Leadership Conference Diversity 276

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. It has changed the way we communicate, behave and think.

Company 72

Company P&L Bottom-up Advertising 72

Harvard Business Review

APRIL 18, 2013

The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. They''re using tailored suggestions to drive customer loyalty. Collaboration Marketing Operations' How, precisely, did they do this? When done well, it feels like a service.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

OCTOBER 23, 2013

The most motivated and productive people I’ve seen recently work in an older company on the American East Coast deploying innovative technology products to transform a traditional industry. Another says she is most excited about the opportunity to change how the industry operates and have a big impact on improving lives.

Motivation 11

Motivation IPO Norton Open-book 11

Harvard Business Review

SEPTEMBER 27, 2011

Perhaps it's easier to start by discussing the pathologies of a dysfunctional Chief of Human Resources Officer (CHRO). When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Your CHRO thinks of email as modern technology. How do you know you have the right person?

Metrics 14

Metrics Human Resources Attrition CEO 14

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JANUARY 27, 2017

In reality, “handoffs” and transitions prove to be significant operational problems. They frequently find the technologies are less of a hassle than the people. Their loyalty and accountability belongs to top management. They’re analogous to autonomous resources, as opposed to human resources, departments.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

JULY 14, 2017

Sponsored by DXC Technology. In a traditional business, there is little connectivity or co-creation, so the enterprise value is equal to the “mass” of the company — its human resources, financial assets, intellectual property, and physical goods. Human capital. Insight Center. Relational capital.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

AUGUST 15, 2016

“For every dollar spent on employee feedback, companies spend hundreds of dollars on customer feedback,” said Troy Stevenson, former vice president of customer loyalty at eBay, in a recent interview. As companies rely more on technology, relating to customers emotionally and pinpointing what troubles them gets trickier.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. To affect changes in culture, some CMOs are partnering more closely with human resources.

P&L 10

P&L Banking Marketing Call Center 10

Ask Atma

MAY 20, 2012

E.g. take a team of developers to tour an abattoir, take the human resource team to a museum exhibit on ancient Egypt, or take legal on an outing to a flower show. Integrity – ability to inspire/engender trust and loyalty. 5) Operational Transparency -. Transparency is organizational honesty.

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

FEBRUARY 1, 2013

Technology trends and tools like the cloud, and collaboration suites, are evolving to make this more and more workable. The business or agency treats the cluster as an atomic unit of resource and it hires, fires and positions the cluster as a unit.

Real Estate 12

Real Estate Talent Management Long-term Short-term 12

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. There are considerable hurdles to scaling any health service in resource-constrained settings.

Development 8

Development Health Care Operations Franchising 8

Harvard Business Review

JUNE 26, 2017

If your culture and your brand are driven by the same purpose and values and if you weave them together into a single guiding force for your company, you will win the competitive battle for customers and employees, future-proof your business from failures and downturns, and produce an organization that operates with integrity and authenticity.

Brand 8

Brand Company Operations Merchandising 8