Harvard Business Review

MARCH 31, 2017

Ash Gupta is President of Global Credit Risk and Information Management at American Express, and Guy Peri is Chief Data Officer and Vice President of Information Technology at P&G. Both are addressing cognitive applications that benefit customers and bring operational business value to their own organizations.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

JANUARY 11, 2011

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." Landry is a contributing editor to HBR and a freelance writer.

Delegation 15

Delegation Self-aware Drucker Middle Management 15

Harvard Business Review

AUGUST 25, 2016

But their impact on sales has been underwhelming, primarily because they ignore the needs of one key constituent: the frontline employee working to make the best possible marketing decisions day by day. Measuring Marketing Insights. Some just give up entirely and look for a different role. Insight Center. Turning data into action.

Retail 8

Retail Banking Chief Information Officer Report 8

Ask Atma

JANUARY 2, 2011

And the Fundaments of managing by objectives : Cascading of organizational goals and objectives, (For example, a top level goal of increasing sales by 20% over a defined period may require a bottom level goal of increasing marketing effectiveness or marketing coverage in order to reach the sales set.). Enhance customer service.

Management 40

Management CRM Objective Human Resources 40

Harvard Business Review

MAY 18, 2011

He blamed the Japan earthquake, the anemic PC market, and a troubled services organization. While HP was once the technology leader that could do no wrong, market watchers are now concerned that the company does not have a clear strategy to overcome its problems. The technology market is the epitome of creative destruction.

Software 12

Software Technology Intellectual Capital Marketing 12

Harvard Business Review

JUNE 7, 2017

By contrast, companies with strong basic analytics — such as sales data and market trends — make breakthroughs in complex and critical areas after layering in artificial intelligence. First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations.

Company 13

Company Telecommunications Retail Supply Chain 13

Harvard Business Review

JUNE 24, 2015

In a visionary setting, firms win by being the first to create a new market or to disrupt an existing one. Tata Consultancy Services, the India-based information technology (IT) services and solutions company, operates in an environment it can neither predict nor change.

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

NOVEMBER 7, 2012

Alfred Rappaport's article, " Stock Market Signals to Managers ," in the November-December 1987 issue of the Harvard Business Review, provides managers with a clear method for understanding how price reflects the market's expectations about the company's future financial performance.

Price 8

Price Analysis Cost of Capital Disruptive Innovation 8

Harvard Business Review

AUGUST 5, 2013

A pharmaceuticals company we''ve been studying decided to deploy more than 20,000 iPads and other mobile devices to the global sales force to improve its engagement with doctors in emerging and developed markets. It has never before rolled out something at this speed. Welcome to the new world of IT. the IT function).

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

JANUARY 11, 2011

These include: Vastly improved information systems: While electronic medical records are getting most of the media attention, the bigger breakthrough will be wireless and seamless information management of all facets of the hospital — medication, staff utilization and location, equipment availability, and more.

Six Sigma 14

Six Sigma Health Care Transportation Wireless 14

Harvard Business Review

MAY 4, 2017

On the other side of the debate, H-1B supporters argue that the program brings needed skills into the labor market, which helps firms remain innovative, productive, and competitive. have lobbied against making the H-1B program more restrictive, arguing that they help American companies become more competitive by handling their IT operations.

Outsourcing 9

Outsourcing Engineering Skills Information Technology 9