Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. The 1980s saw the rise of total quality management in the U.S.,

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Harvard Business Review

MAY 30, 2012

There's something about the culture of business that tends toward excess — in financial markets, to be sure, but also in the "market" for new ideas and management techniques. That piece of language, that aspiration, is innovation. But that doesn't mean the companies are actually doing any innovating.

Innovation 17

Innovation Airlines Six Sigma Lean Production 17

Harvard Business Review

OCTOBER 27, 2014

A mid-level manager in this 5,000-employee hospital, she is leading a 70-member group on patient flow as part of a larger organizational effort. Her ability to lead and inspire — to become a change leader from her position as a mid-level manager — is helping her team produce results. I found a few defining characteristics: 1.

Middle Management 14

Middle Management Six Sigma Taylorism Taylor 14

Harvard Business Review

OCTOBER 28, 2013

The model for healthcare is being flipped upside down — from decades of focusing on acute care episodes and encouraging utilization to a future where successful organizations are able to reduce utilization, manage population health, and activate patients in the consumption (and delivery) of their own care.

Health Care 8

Health Care Innovation Six Sigma Consultative 8

Harvard Business Review

JUNE 13, 2018

One of the most recent automation technologies to emerge is robotic process automation , or RPA. As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It doesn’t ask whether we need to do this activity at all. However, many companies don’t do that.

Process 12

Process Six Sigma Company Technology 12

Harvard Business Review

OCTOBER 18, 2012

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. Continuous improvement and quality have become part of the management lexicon. The growth of social technology for sharing and learning.

Operations 15

Operations Six Sigma Supply Chain Webinar 15

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Many companies adopted Six Sigma in the late 1990s.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

MAY 13, 2014

GE is an icon of management best practices. Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. Partnering: getting ideas from start-ups.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Under the guidance of external coaches, the $7.2

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

JULY 30, 2018

Specialized vocabularies develop in the business world every day to support new or specialized disciplines, departments, problems, and innovative opportunities. Neither viewed market share as its top priority, but both kept it current in their databases to be ready for the occasional question from senior management.

Six Sigma 9

Six Sigma Supply Chain Long-term Definition 9

Harvard Business Review

JANUARY 10, 2011

Each post will examine the challenge from a different perspective, including design, technology, urban planning and more. Our team put Six-Sigma thinking to work. We've gained a new appreciation for a whole new world of innovation for us to explore. Today, Stephanie A. We learned quite a bit. Stephanie A. Burns, Ph.D.,

Govindarajan 15

Govindarajan Six Sigma Energy Transportation 15

Harvard Business Review

OCTOBER 22, 2013

Innovation starts with new and novel ideas. When we surveyed over 300 global executives between 2008 and 2009, one of the primary concerns they expressed was their inability to compete long term without a solid innovation engine that can grow their top line. Finding ideas is never the problem — initially. Find Pivots.

Skills 8

Skills Power Six Sigma Disruptive Innovation 8

Harvard Business Review

NOVEMBER 24, 2015

For example, one CEO of a large technology firm oscillated between major expansions (e.g. Each of these might make sense individually, but because they haven’t been positioned as an integrated way of coping with a changing environment, employees have become skeptical about senior management’s ability to secure the future.

Welch 8

Welch Six Sigma Real Estate Trends 8

Harvard Business Review

SEPTEMBER 21, 2012

People across industries and job segments need hyper-specialized skills to thrive in this environment, and both white and blue-collar jobs will need to innovate to remain relevant. Fortunately, new technologies and services deliver education flexibly, giving America new opportunities with "Education 2.0."

Skills 18

Skills Six Sigma Supply Chain Education 18

HR Digest

NOVEMBER 18, 2021

By skills, we mean basic skills, people skills, management skills, and technical skills you know you are good at. Management Skills: Motivating, leadership, problem-solving, etc. Conflict management . Time management . Stress management . Innovation . People management . Six Sigma techniques.

Skills 111

Skills Six Sigma Software CRM 111

Harvard Business Review

OCTOBER 30, 2013

From reducing costs by improving quality, to enriching existing products and services by informationalizing them , to innovating by bringing big data and analytics to bear, data are showing themselves worthy across the board. You don’t need a Chief Data Officer to put basic data management capabilities in place.

Six Sigma 8

Six Sigma Long-term Information Technology Short-term 8

Harvard Business Review

DECEMBER 6, 2012

This is to say that you don't have to wait until the end of the decade for some breakthrough technology to emerge; it's already here, albeit in bits and pieces. They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. Let's explore what Process Strategy 2.0

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

JANUARY 29, 2015

It made a massive investment (more than $1 billion) to build a software “ Center of Excellence ” in San Ramon, California to manage the data explosion created by the increasing intelligence of its industrial machines. A design studio is geared for collaboration and innovation work with customers and partners.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

JANUARY 11, 2011

To combat these pressing issues, a number of hospitals across the United States are trying new approaches to managing their complexity — and with their progress a new paradigm for hospital management may be taking shape. Do you have other thoughts or experiences about how hospitals can be managed more effectively?

Six Sigma 14

Six Sigma Health Care Transportation Wireless 14

Harvard Business Review

AUGUST 29, 2014

They worry about what we now call "work-life balance" — caring for their kids while working long hours, often at the whims of others — the fact that college didn''t prepare them for work, the constant interruptions, the endless meetings, the division between management and labor, and, most of all, the desire to do meaningful work. "I

Six Sigma 8

Six Sigma Airlines Tactics Innovation 8

Harvard Business Review

OCTOBER 18, 2013

With these rules in place, 8 cross-functional teams—each composed of middle managers, a consultant guide, and a sponsor from the leadership team—were formed. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth. Leading Health Care Innovation. Britain’s Patient-Safety Crisis Holds Lessons for All.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

AUGUST 11, 2015

Mauro Porcini is PepsiCo’s Chief Design Officer—the first to hold the position—where he oversees design-led innovation across all the company’s brands under CEO Indra Nooyi. That’s where our work is really about innovation. I strongly believe that design and innovation are exactly the same thing.

Organization 8

Organization Brand Six Sigma Innovation 8