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Unleashing the Power of C-Level Business Tools: Strategies for Success.

Rich Gee Group

resource) Balanced Scorecard: A framework for measuring and managing performance across crucial business perspectives, including financial, customer, internal processes, and learning and growth.

Tools 195
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Establishing Forums to Build a Quality Oriented Culture

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Establishing Forums to Build a Quality Oriented Culture Total Quality Management (TQM) says that quality is everybody’s job. Each individual’s approach to work, understanding of quality and personal standards of excellence are crucial for delivering quality.

Quality 119
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EBM: Deming & Quality

LDRLB

W Edwards Deming was an American statistician, considered the father of the modern quality movement. In 1982, Edwards Deming published “ Out of the Crisis ” identifying 14 points for management which if applied would enable Japanese manufacturing efficiencies to be realized. Adopt this new philosophy by management and workers alike.

Deming 74
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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Sadly, this is what is thought of as “quality” in the digital age. Websites that sell products are digital platforms, not the arbitrators of quality in the business world. Quality is not something that managers assign others to achieve. Quality entails four concepts: Success is determined by conformity to requirements.

Quality 50
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StrategyDriven Podcast Special Edition 3 – An Interview with Forrest Breyfogle, author of Integrated Enterprise Excellence, Volume I – The Basics

Strategy Driven

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. In 2004, Forrest received the prestigious Crosby Medal from the American Society for Quality for his earlier book, Implementing Six Sigma.

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The Value Of Implementing A Performance Excellence Program

Six Disciplines

The value of Six Disciplines has been proven many times over, by similar quality, business excellence, and performance excellence programs like Baldrige, EFQM, and TQM. A study by Quality Progress Magazine examined over 600 company's results over 10 years.

TQM 98
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Outside In: Customer Perceptions Define Service/Quality Levels

The Practical Leader

Customer service and continuous quality improvement have always been important. As organizations struggle to grow revenues and reduce costs in our challenging economic times, service/quality is becoming even more critical. In high service/quality organizations, all three rings are strong and growing. Perceived value is high.

Quality 56