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Get Your Budget Ready for the Upturn

Harvard Business Review

Most budgets for 2013 were made in 2012, when the prevailing economic outlook was grim. The societal factors that have made America strong in the past continue today: its diversity, thirst for innovation, entrepreneurship, and institutional support for risk taking. Here are some steps you should take to build for 2014-2015: 1.

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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

"Innovation" has become a buzzword in the customer experience field. They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

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How Watson Changed IBM

Harvard Business Review

They knew the answer was not by relying on traditional internal processes and practices for R&D and innovation. IBM, a company with a long and successful tradition of internally-focused R&D activities, is adapting to this new world of creating platforms and enabling open innovation. So how does it work?

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Universities Are Missing Out on an Explosive Growth Sector: Their Own

Harvard Business Review

Education is on the brink of rapid change that will create a lot of value for innovators. One representative example: April’s Education Innovation Summit , where more than 2,000 people energetically discussed how technology and markets are charting the future of education globally. “I But still sitting on the sidelines?

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It’s Not HR’s Job to Be Strategic

Harvard Business Review

In its “State of Human Capital” report , McKinsey found that people in HR still largely have “a support-function mindset, a low tolerance for risk, and a limited sense of strategic ‘authorship’” — all of which has led to “low status among executive peers, no budget for innovation, and a ‘zero-defects’ mentality.”.

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Don’t Blame IT for Obamacare’s Tech Troubles

Harvard Business Review

Indeed, the GAO observed that when given the chance to comment on its June 19 report , “the Department of Health and Human Services (HHS) emphasized the progress it has made in establishing exchanges, and expressed its confidence that exchanges will be open and functioning in every state by October 1, 2013.” Are you impressed?

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Priorities for Jumpstarting the U.S. Industrial Economy

Harvard Business Review

Steel did in an earlier era of manufacturing, Aquion and innovative firms like it are spearheading economic and employment growth across the country. This is the kind of technology—and the type of firm—that will make renewable energy more efficient and more cost-effective. competitiveness and growth in the 21 st century.