Harvard Business Review

NOVEMBER 21, 2011

But I also know perverse incentives and unintended consequences when I see them. In theory and practice, having your airline or local store quickly acknowledge and respond to constructive complaints can be wonderful. I even believe that complaints are a gift. Brand managers and customer care leaders beware.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

HR Digest

SEPTEMBER 1, 2020

The initial wave of job cuts were staved off with government stimulation packages and incentives, but with the pandemic prolonging, most government subsidies have lapsed, forcing some corporations to take the drastic step. More than 400,000 airline workers have been fired, or furloughed. million, says a MarketWatch report.

Industry 75

Industry Airlines Retail Banking 75

Rajesh Setty

AUGUST 10, 2008

The points are redeemable for Visa gift cards It’s like earning credit card or airline points just for searching. Darren on Why MANY smart people think they deserve a better position at work? rajesh301 on Why MANY smart people think they deserve a better position at work?

Engineering 28

Engineering Licensing Newsletter Blog 28

Harvard Business Review

OCTOBER 18, 2016

Such performance-insensitive pay packages seem to defy both common sense and established economic theory on optimal incentives. We used a variation in ownership caused by a mutual fund trading scandal in 2003 to strengthen a causal interpretation of the link between common ownership concentration and top management incentives.).

CEO 8

CEO Asset Management Cooper Industry 8

Harvard Business Review

JULY 14, 2015

A community-driven business doesn’t have to run itself the way its community does, any more than an airline’s backoffice should be run by two people in a cockpit. At its best it’s a remarkable and positive culture. RedditCo seemed at first to view this through a management lens.

Taylorism 8

Taylorism Taylor Airlines CEO 8

Harvard Business Review

DECEMBER 22, 2016

Over the years, governance has attempted to close that gap by aligning incentives with measures of performance. SABIC, partly owned by the Saudi Royal family and partly public, has emerged from a third-tier regional position in petrochemicals to become a global leader. These attempts have often failed.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Harvard Business Review

APRIL 8, 2015

Growth: A TV cable company offers special subscription plans for new customers, aiming to achieve a strong market position within 24 months. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

MAY 19, 2016

The drug improves their ability to plan and make decisions and has a positive effect on learning and creativity. Another moral concern is that these drugs — especially when used by Ivy League students or anyone in an already privileged position — may widen the gap between those who are advantaged and those who are not.

Ethics 15

Ethics Stress Policies Morale 15

Harvard Business Review

JANUARY 30, 2013

It consumes 20% less fuel than an equivalent 767; which, given today's increasing fuel prices and airlines' diminishing profit margins, should make it an extremely desirable aircraft. Several of the top positions in the merged Boeing were assigned to executives who had previously worked in St.

Outsourcing 8

Outsourcing P&L Airlines Price 8

Harvard Business Review

OCTOBER 13, 2014

This is particularly unfortunate since the incentives of city governments and sharing economy firms are often aligned. In fact it was a truly bipartisan coalition that drove the de-regulation of the trucking and airline industries in the 1970s. The companies face fines of $1,000 per day, and 23 drivers face civil and criminal charges.

Business Model 9

Business Model Hotels Venture Capitalist Transportation 9

Strategy Driven

MARCH 28, 2011

But you can and should convene a team of A Players to help you analyze what the culture in your department currently is, how it is holding your performance back, and the values and associated behaviors that would change it in a positive way. People do exactly what they are incented to do.

Environment 70

Environment Covey Airlines Mission Statement 70

Harvard Business Review

MAY 25, 2018

Likewise, the airlines have demonstrated that well-constructed alliances can be a powerful way to build market position and capitalize on scale. Today’s low cost of capital creates a powerful financial incentive to put money to work by investing in a portfolio of ideas and capabilities.

Incubator 8

Incubator Insurance Cost of Capital Competitive Advantage 8

Harvard Business Review

JUNE 17, 2014

It’s the first step towards eroding Amazon’s dominant position. Hotels and airlines live on bookings from online travel agencies. With the right incentives, mainstream customers could do the same. Indeed, Walmart reports book sales increased 70% since the Amazon-Hachette dispute began.

Airlines 9

Airlines Hotels Constraint Incentives 9

Harvard Business Review

DECEMBER 23, 2013

A culture that feels upbeat and positive but doesn’t contribute to profitable growth or beating the competition is destined for the dustbin. When jet fuel was going through the roof a few years ago, the pilots at Southwest Airlines identified fuel usage as a key number. In sports, everyone gets that and knows what winning looks like.

Open-book 10

Open-book Metrics Bottom-up Airlines 10

Harvard Business Review

OCTOBER 15, 2013

The ultra-low-cost position of Indian hospitals may not seem surprising — after all, wages in India are significantly lower than in the U.S. -based Joint Commission International or its Indian equivalent, the National Accreditation Board for Hospitals. These hospitals have also been innovative in compensating doctors.

Health Care 10

Health Care Cost Lean Production Innovation 10

Harvard Business Review

MARCH 19, 2015

Once employees begin to use the technology more and more, draw attention to the positive impact it’s having on your organization. ” Employees might accumulate points, gain financial incentives, or achieve new levels of “status.” ” Highlight quick wins. Emphasize individual gains, too.

Technology 8

Technology CRM Training System 8

Harvard Business Review

OCTOBER 21, 2014

Hierarchical command-and-control is slow and operates less on incentives for solutions than on avoiding criticism or mistakes. The public narrative is focusing on gaps, blame, and the assessment of this or that person’s incompetence. We shouldn’t be surprised. The media has to focus on public awareness and communication of evolving risks.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

Harvard Business Review

AUGUST 12, 2011

The most winning and progressive organizations depend less on the strength of their leaders than on the strength of their convictions (which should never be confused with political positions). Southwest Airlines drew that line between flying for the few and well-to-do and the "freedom to move about the country." It's built-in habit.

McKinsey 13

McKinsey Banking Mission Statement Document 13

Harvard Business Review

SEPTEMBER 10, 2014

Breakup was critical to the development of the Internet because as long as AT&T faced no competition in long-distance, the company had no incentive to replace its copper wires with the fiber optic technology that ironically was developed by Bell Labs. We have that transportation system now, but this was not always the case.

Transportation 8

Transportation Price Airlines Retail 8

Harvard Business Review

MAY 12, 2014

Weiser’s 2003 paper “ Modularity, Vertical Integration, and Open-Access Policies ,” is that if firms in gatekeeper positions such as broadband providers have monopoly power , they may do things that are in their own short-term interest yet reduce the overall economic value of the networks to which they provide access.

Telecommunications 8

Telecommunications Open-book Content Information 8