Harvard Business Review

JANUARY 21, 2015

We can look at the way our own companies operate and make inferences about how our products are perceived. First, let’s clarify that we’re talking about a certain kind of alignment – i.e. congruence around a clear vision or goal for a product. This dynamic operates differently in different kinds of organizations.

Productivity 8

Productivity Products Organization Attrition 8

Strategy Driven

NOVEMBER 10, 2010

How do your organization’s strategic and operational goals inform what work roles will be needed in the future? What is the historic attrition and turnover rate and how do these map to the skills that keep you competitive? What are your employees’ retirement plans? Who will do this work?

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

APRIL 23, 2018

By focusing too much on control and end goals, and not enough on their people, leaders are making it more difficult to achieve their own desired outcomes. In the huddle, employees asked Jungkiu if they could open and close the same times as the mall’s operating hours (rather than the typical branch operating hours).

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

NOVEMBER 23, 2018

As a result, the company increased its new customer acquisition threefold over the prior year and reduced its customer attrition by a healthy margin. Commercial operations groups tend to be early targets for cuts in a recession. Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools.

Team 11

Team Price B2B Tools 11

Harvard Business Review

JANUARY 9, 2014

The goal was to help sales reps exchange information about complex accounts. Record growth and profitability, increased rep engagement, and near-zero attrition. Take, for example, a large media company we work with that invested in an internal social-networking platform for the commercial organization. The results?

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

NOVEMBER 18, 2013

A new leader was named whose number one goal was to improve the office’s culture. The work improvements increased productivity substantially as measured by increases in operating income. (Unfortunately, the reverse correlation is just as strong.).

Survey 8

Survey Attrition Bottom-up Teamwork 8

HR Digest

OCTOBER 5, 2021

A lack of goal setting and DEI measurement to keep people accountable. In a new climate where many employers are seeing record attrition, there hasn’t been a more difficult time for diversity sourcing. Limiting DEI responsibility to very few in the organization with one-time training for everyone else.

Diversity 98

Diversity Organization Training Apparel 98

Harvard Business Review

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. However, when it comes to change, few track performance from project to project beyond knowing which ones met their goals. Which stakeholders are involved?

Company 8

Company Management Metrics Tools 8

Harvard Business Review

DECEMBER 25, 2013

To keep costs under control, you’d set goals for reducing it every year. Bush took over American Express’s far-flung service operations in 2005. Leaders kept a tight rein on costs, with goals for reducing average call time, improving customer satisfaction levels, and driving more service volume to the Web.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

MAY 19, 2017

As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. Female promotion rates have increased nationwide across all cohorts, with a 22-percentage-point rise among senior managers, while the attrition of senior women has slowed by five percentage points.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

SEPTEMBER 27, 2011

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Your CHRO is your key resource to ensure you can achieve your strategic directions through a leadership team and employees that are aligned and executing along common goals. You should be able to get these answers.

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Your customer metrics must correlate with financial and strategic goals. Unless you have achieved stability, you're in for some fun at compensation time. Is your data set sufficient to reduce statistical variation?

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Strategy Driven

FEBRUARY 4, 2020

Also, ask about the candidates’ career paths and goals to see if they align with what your company has to offer. Remember, the goal is to create a relaxed atmosphere without compromising productivity. Scrutinize candidates on soft skills that would come in handy for the job position. Offer Competitive Salaries and Benefits.

How To 67

How To Absenteeism Guidelines Cost 67

Harvard Business Review

NOVEMBER 4, 2013

He was the head of operations at Parivar, a midsize Chennai-based IT services company. Employees from all over the company — particularly new and young ones — were encouraged to join senior leaders in brainstorming and design sessions focused on how the firm could reach its goals for the year. “How long is this list of escapees?”

Case Study 8

Case Study Cost Proposal Attrition 8

Harvard Business Review

OCTOBER 25, 2017

A focus on solutions might mean they figure out how to help you reach your goal weight. Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard.

Project 8

Project Productivity Products Health Care 8