Harvard Business Review

FEBRUARY 18, 2011

I came to understand the reason for a phenomenon I had been aware of for years: Medical-center CIOs who are MDs tend to be much better at stating unpleasant truths about IT systems than nonmedical CIOs. CIOs need to engage with the CEO's informal influencers to gain insights into the visibility of this topic in the C-suite.

System 15

System CEO CIO Chief Information Officer 15

Roundtable Talk

MARCH 17, 2010

I’ve noticed that the same can be said for leaders who find themselves in particularly “high influence” leadership roles. Sure, real friendships may emerge overtime, but if Bill starts avoiding your calls after you’ve quit your big CIO job, don’t let it undermine your confidence. Happy leading!

CIO 44

CIO Godin Blog Crisis Management 44

Harvard Business Review

JULY 31, 2013

Some experiences come through channels that companies can influence but not control, such as social networks and review sites. Digital experiences unleash more ways for companies to influence and satisfy the customer, and differentiate themselves from competitors. Optimize marketing efforts to achieve influence at scale.

CIO 8

CIO Technology Media Information Technology 8

Harvard Business Review

SEPTEMBER 17, 2013

“People in the Valley take a different approach to things,” Ralph Loura, the CIO of Clorox, told us. In many ways, the interviews we did with the CIOs of Google Inc., The IT departments of some nearby companies are also influenced by the innovation in Silicon Valley, and by how technologists there network and manage.

Innovation 8

Innovation CIO Agility Venture Capitalist 8

Harvard Business Review

JULY 22, 2014

When combined with powerful analytics, digital data allow marketers to segment their audience and create propensity models that can predict how and when to influence customers to buy. These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

NOVEMBER 14, 2013

CIOs who don’t empower their workforce become disempowered. This is going to be a hard change to swallow for many IT groups, with new skills to learn, strategies to develop, and processes to implement. Mike Kail, the CIO of Netflix, leads his organization by focusing on what IT can provide, instead of what IT can control.

CIO 8

CIO Information Technology Enterprise Architecture Software 8

Harvard Business Review

MAY 22, 2013

Marketing that''s based on customer advocacy and influence must keep this basic truth front and center. The most important thing you can bring to a dialogue with me is knowing my problems," says Patty Morrison , CIO of Cardinal Health. If you want to develop a customer as a reference, know everything you can about them.

PR 8

PR CIO Reference How To 8

Harvard Business Review

JULY 31, 2012

As Roger Chen, director of performance excellence, and Lisa Cannata, director of learning and organizational development, told me, it's vital to iron out the people and process issues before introducing the technology. Are there ways you can enable front line workers to influence the design of their work?

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

JULY 25, 2012

The ideal coach is the person with the highest authority or influence involved in the selection process. For example, let's assume the CIO who is making the $350,000 purchase of storage technology is your coach and he is a guide. One of the most important sales call goals is to develop a trusted coach — hopefully, a guide.

CIO 12

CIO Politics Committee Information 12

Harvard Business Review

SEPTEMBER 9, 2014

First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. Budget for the communication, training and organizational development required to succeed. Engage your HR and Organizational Development people early.

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

JUNE 16, 2015

He told me about the days, decades ago, when he first ran into a new breed of executive and thought, “What the heck is a CIO?” McKinsey, for example, recently outlined the “new organizational capabilities” that chemical companies should develop to deal with frequent oil price shocks. Insight Center.

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

APRIL 18, 2013

Developing customer trust requires managing interactions sensitively in an environment of increased transparency. Leading marketers are looking to influence all their customer interactions by working closely with operations and their chief human resource officers on the company culture. This transparency works both ways.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

MARCH 9, 2018

These companies spent millions to develop digital products, infrastructures, and brand accompaniments, and got tremendous media and investor attention, only to encounter significant performance challenges, and often shareholder dissent. And now it’s happening with digital transformation.

Technology 8

Technology Business Model CEO Marketing 8

Harvard Business Review

AUGUST 20, 2013

However, it is not failed projects as much as projects not taken on that will most influence the future success of an enterprise. IT must lead by showing how technology is applied in IT itself, then influencing and guiding the organization in making the right decisions and coming up with an innovative product plan. IT management'

Dunning 8

Dunning Project CTO Innovation 8

Harvard Business Review

JULY 9, 2013

We''ll develop joint multi-year marketing programs with the ''big brand'' customer that might include references, joint marketing, philanthropic events, etc," says Rhett Livengood , director of worldwide sales development at Intel. Let''s say you''re trying to recruit the CIO of a very large brand. Use LinkedIn.

Brand 8

Brand Stephenson PR Reference 8

Harvard Business Review

JANUARY 28, 2015

Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1. Develop a shared vocabulary and shared metrics. The CMO and COO can wield a lot of influence by setting up a regular call, for example, devoted to a specific customer journey, such as the onboarding process.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JUNE 4, 2015

According to the AFL-CIO , the actual number is closer to 331 to 1 in the United States (most other developed countries have lower ratios than the U.S., but are still higher than the ideal). It’s one thing to ask whether people are aware of the realities of these ratios, however.

Norton 8

Norton Retail CEO Discount 8

Harvard Business Review

MARCH 5, 2014

When those requests didn’t come through, he talked with Bryan’s boss, the company’s CIO. “I Senior leaders scrutinized her and her peers because they worked for Fred and she felt her professional development opportunities were limited. After Matthew got a promotion, he asked Bryan for more resources.

Case Study 12

Case Study Resources Long-term CIO 12

Harvard Business Review

JUNE 26, 2017

But despite the different timescale, the challenge for real estate executives is not unlike the one facing CIOs: to make sure a new investment will not quickly become obsolete. In fact, his raw instinct for manipulating space to influence behavior was well known since the days of designing the Pixar campus in 1998.

Real Estate 8

Real Estate Technology Hedge Project 8