The Practical Leader

DECEMBER 14, 2011

Professor of leadership, Douglas Ready, and PhD student, Emily Truelove, report on how companies like the beauty retailer Sephora, luxury hotel chain Four Seasons, and French food giant Danone, came through hard times stronger than ever.

Participative 61

Participative Power Taylorism Taylor 61

Harvard Business Review

DECEMBER 6, 2011

This post is part of the HBR Forum, The Future of Retail. Along with the growth in scale of leading retailers in the 20th century came a growing attitude toward the people working in the stores: they were a cost to be minimized. Yet at one large retail chain we studied (pdf) , those systems didn't seem to be doing the trick.

Retail 14

Retail Merchandising Succession Taylorism 14

Lead on Purpose

DECEMBER 3, 2010

This may seem harsh, but an office succeeds and fails as a whole, and all the individuals need to be responsible for the overall success of the company. This can be giving another company a chance to rise up past you. INFANTRYMAN’S CREED “I forsake not my….my my mission, my comrades, my sacred duty. I am relentless.

Management 150

Management Stage-Gate Ethics Marketing 150

Harvard Business Review

APRIL 22, 2015

Since the late nineteenth century, we have seen five distinct movements in the way companies compete. The attempt to turn business into a science of efficiency, also known as “ Taylorism ,” marked the high point of this movement. Edwards Deming , who introduced quality as a way of life for Japanese companies.

Six Sigma 8

Six Sigma Company Lean Production Taylorism 8

Harvard Business Review

OCTOBER 27, 2014

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Paul Taylor was managing a UK-based factory for LF Beauty UK Ltd., Taylor imbued the process with his own urgent pace.

Middle Management 10

Middle Management Six Sigma Taylorism Taylor 10

Harvard Business Review

MAY 20, 2015

It sometimes seems as if Frederick Winslow Taylor’s unfinished project is around right the corner: A time-and-motion utopia in which managers can track almost any aspect of employee behavior on a second-by-second basis. That said, a growing number of companies are offering incentives for using wearables, or are making them mandiatory.

Company 8

Company Long-term Bureaucracy Taylorism 8

Harvard Business Review

JANUARY 30, 2012

Sometime in the next few weeks, the Great Atlantic & Pacific Tea Company will emerge from bankruptcy. For more than four decades, from 1920 into the 1960s, A&P was the largest retailer in the world. Department of Justice even convicted the company of illegal restraint of trade for selling food too cheaply. In 1946, the U.S.

P&L 13

P&L Retail Real Estate Discount 13

Harvard Business Review

SEPTEMBER 1, 2014

Since the best way to imagine the possibilities is through actual, small-scale deployments, this has been how many retailers have spent the past several months, quietly experimenting and learning. Here are some details from a handful of companies – each by the way running on a different beacon platform: Hudson’s Bay Company (HBC).

Retail 8

Retail Fraser Taylorism Taylor 8

Harvard Business Review

JULY 7, 2016

The rapid pace of digital change has put companies in the unenviable position of trying to decide which tech trends to invest in and when. How this is applied will vary by retailer. Over time, this capability has allowed the company to anticipate high-traffic times and allocate more staff to the registers when they’re needed.

Trends 8

Trends Hotels Competitive Advantage Retail 8

Harvard Business Review

SEPTEMBER 10, 2018

Since at least the time of Frederick Taylor, the father of “scientific management,” control has been central to corporate organization: Control of costs, of prices, of investment and—not least—of people. It has been practiced to varying degrees in companies around the world for decades.

Team 11

Team Scientific Management Taylorism Taylor 11

Harvard Business Review

DECEMBER 27, 2011

Four Destructive Myths Most Companies Still Live By. Do you perpetuate these productivity-destroying falsehoods at your company? by Bill Taylor. Penney's new CEO on how to create an irresistible retail experience. Don't bother. This was originally posted in 2009, and it remains one of our most popular posts. by Steve W.

Blog 15

Blog Silverman Govindarajan Letter 15

Harvard Business Review

FEBRUARY 15, 2013

For Port, the names might include Churchill, Warre, Sandeman, Taylor. The growth of mega-retailers like Tesco, Sainsbury, ASDA, Lidl or Carrefour in Europe, or K-Mart and then Wal*Mart in the US has not only crushed wholesalers, but allowed retailers to gain increasing power over FMCGs and their producers. Odd, isn't it?

Short-term 8

Short-term Retail Quality Taylorism 8

Harvard Business Review

OCTOBER 23, 2012

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. However, in the last nine years of the company's life, new management increasingly relied on Theory X.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

JUNE 3, 2015

Consider Zappos’ new “holacracy” organizational design as a novel example of how a company is trying to prevent efficiency from hampering new net growth. You would think that launching an innovative company, selling it to Amazon , and having sales of over $2 billion is enough for an entrepreneur, but not for Hsieh.

Apparel 8

Apparel Strategy Insourcing Efficiency 8

Harvard Business Review

OCTOBER 30, 2015

Think of electric cars, computing devices, online retailing, search engines, and social media platforms to name just a few hi-tech enterprises whose expansion, and iconic leaders, provoke as much enthusiasm as suspicion nowadays. That tension will stop producing much progress if all we are left with is Taylorism in Druckerian clothes.

Technology 8

Technology Drucker Taylorism Taylor 8

Harvard Business Review

JUNE 5, 2015

” Today, CRM pervades the way many companies track and measure how they interact with other organizations, across many departments: marketing, sales, customer service, support, and others. when they are ready to leave that Lord & Taylor store)? Now you can have visibility into everything. What is their top priority (e.g.,

CRM 8

CRM Management Taylorism Taylor 8

Harvard Business Review

NOVEMBER 2, 2015

Would Marilyn Monroe or Elizabeth Taylor have tolerated customer service shaped only by a checklist? Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. Neither do today’s guests of the Beverly Hills Hotel, a favorite of those two actresses. Communication.

Motivation 8

Motivation Brand Hotels Policies 8

Harvard Business Review

DECEMBER 14, 2017

Paul Taylor/Getty Images. In the CVS-Aetna case, the care provider, a pharmaceutical retailer and pharmaceutical benefit manager, provides a very limited set of health services: drugs, drug purchasing, and selected, basic, routinized primary care at more than 1,100 local Minute Clinics located in communities around the United States.

Health Care 8

Health Care System Insurance Pharmaceuticals 8

Harvard Business Review

FEBRUARY 2, 2011

Like Lady Gaga and Taylor Swift, Facebook is ubiquitous; you can't go five minutes without encountering the Facebook brand or the tiny blue "f", whether in traditional media (at the bottom of every TV news screen) or online (where Facebook icons and "Like" buttons abound). Connection is a human imperative.

Media 15

Media Short-term Taylorism Taylor 15

Harvard Business Review

APRIL 16, 2015

The Internet has changed the launch process—now companies seed products with influencers, leak information to reporters, bloggers, and consumers, live-stream launch events globally, and reward brand advocates with exclusives. ” the answer would fall somewhere between Selena Gomez, Taylor Swift, and Ariana Grande.

Media 8

Media Tactics Productivity Products 8

Harvard Business Review

NOVEMBER 24, 2010

What most companies (and economies) dont do is to stop doing — and thats a self-defeating problem. Taylor s textbook about "productivity" squarely at my nose if youd like, but Id suggest: the sharpest implement you might not yet have in your toolkit is a set of reflection items. So throw Frederick W.

Short-term 15

Short-term Guidelines Mass Marketing Telecommunications 15