Chart Your Course

AUGUST 14, 2012

They are realizing if employees and managers are unhappy, they are going to leave. Great places to work are more productive and more profitable than their peers. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” 3) Manage your managers and make them lead by example.

Newsletter 165

Newsletter Insurance Class Workshop 165

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. . This article appeared in In Design magazine.

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Harvard Business Review

MARCH 10, 2015

Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more. This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Loyalty is a mutual investment, not just an exchange.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Strategy Driven

DECEMBER 21, 2015

In a survey conducted by a BIG benefits management company (a management and human resource consulting firm), they asked 365 CEO’s and sales management executives, “What are the three key factors that separate high performing sales professionals from moderate to low performing sales professionals?”. Totally bogus.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores. Is it for the industry?

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

MAY 2, 2016

Productivity down? Here’s your self “why” test: Belief system failing in product – you don’t think your product is really better than the competition’s. Poor management – acting in their own self interest, can’t sell better than you. Conflicts with coworkers or management – too much who-struck-John.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

NOVEMBER 18, 2013

They’ve refined the buying process so far that they have precluded the words ‘quality’ and ‘value’ from the buying process AND they have taken the words productivity, ease of use, and morale out of the delivery process. The main goal of bidding is NOT get the best product. Nor, for the most part, do they care.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

SEPTEMBER 16, 2013

They’re internal actions that build trust, earn respect, and create a team of inspired people – inspired to be productive and do their best… Great leaders are value providers, not order givers. If the leader is slack, lacks work ethic, or is slow to decide, they have given tacit permission to their team to be and do the same.

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. Happily fading from memory is the cliché that ethics and compliance teams effectively constitute a “business prevention department.”

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Strategy Driven

AUGUST 3, 2015

Surely as you discuss our service, questions about productivity and profitability will arise. Do it any (ethical) way you have to. Try this : (In a non-salesy, friendly way), say to the prospect, “I’m an expert at what I do, and, Mr. Jones, you’re an expert at what you do. get commitment). Arrange a meeting with all decider’s.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Conference Seminar 50

Harvard Business Review

JUNE 15, 2012

Although the Environmental Protection Agency is mandating states such as New York to test cars for high emission levels, the policy may be eroding the ethics of some dealerships and garages. So many garages are letting their ethics slide a bit for the sake of customer loyalty. Yes, that sounds like a sci-fi nightmare.

Environment 10

Environment Advertising Customer Loyalty Ethics 10

Harvard Business Review

MARCH 30, 2016

Effective executives understand the productivity and customer loyalty future depends as much on motivating and managing their machines as inspiring their people. As long as customer desires are legal, ethical, and safe, smart machines could be as appropriately responsive as smart humans.

Review 8

Review Kaplan Performance Review Kaizen 8

Harvard Business Review

OCTOBER 4, 2011

Software had turned into a stronger driver of revenue in the computer industry than hardware, and HP management had realized that it had to make the shift to sustain its growth. It's the company's deeply embedded belief system, its prevailing ethics, and the way people within the company interact with each other and with customers.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

APRIL 18, 2013

They include accidentally getting the wrong people (meaning the person resigns or is terminated within 18 months), which as any manager who has made this mistake knows, is very expensive. Studies show that engaged employees are 50% more productive and 33% more profitable. Hiring Managing people' The inverse is also true.

Cooper 8

Cooper Customer Loyalty Storytelling Career 8

Harvard Business Review

MARCH 28, 2012

Jeff Vogel is managing to make a pretty good living as an indie game developer, even though his work is easily pirated. Rather than encumbering his company's offerings with DRM (digital rights management) to keep them from being copied, his post tells you how to illegally download them. I sell an ethical life."

Loyalty 10

Loyalty Software Download Customer Loyalty 10

Strategy Driven

JULY 25, 2016

By understanding what criteria sales managers and business owners look for in a salesperson, you may be able to determine how those characteristics fit into your own personal success formula. Then they train with some intensive orientation and a week or two of product sales skills, investing all the while in their hopeful rookie.

Customer Loyalty 50

Customer Loyalty Ethics Seminar Outsourcing 50

Strategy Driven

OCTOBER 5, 2012

In eras following downturns and scandals, it is incumbent upon good companies to go the extra distance to be ethical and set good examples. Potlache is the ultimate catalyst toward Customer Focused Management. Potlache is a higher level of understanding of the business that breeds loyalty and longer-term support.

Loyalty 59

Loyalty Bottom-up Strategic Planning Bond 59

Strategy Driven

JUNE 11, 2012

Is it standards you have in your mind about other products? You know and recognize dozens of standard setters in your life – especially if these products or people are amazing and have your undying loyalty and especially if you proactively refer them. And it could also be your own brand loyalty. The best car.

Customer Loyalty 72

Customer Loyalty Loyalty Reputation Seminar 72