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Opportunity to enter a draw to win a copy Beyond the Familiar: Long-Term Growth through Customer Focus and Innovation

Chartered Management Institute

If you are interested in winning a copy of of Beyond the Familiar: Long-Term Growth through Customer Focus and Innovation by Patrick Barwise and Sean Meehan, this may be for you. You may exclusively access a free sample chapter at.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

Create an appetite for dynamism To turn a short-term strategy into a long term, successful system, you’ll have to affect your team culturally. Remember to keep your long-term goals in mind. Goals can take the form of reduced customer complaints, increased monthly revenue, or just better customer interactions.

Strategy 248
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

Create an appetite for dynamism To turn a short-term strategy into a long term, successful system, you’ll have to affect your team culturally. Remember to keep your long-term goals in mind. Goals can take the form of reduced customer complaints, increased monthly revenue, or just better customer interactions.

Strategy 248
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How To Lead During COVID-19

Eric Jacobson

For more advice on how to lead your organization through the pandemic, see Grossman’s new (free) ebook, 12 Tips for Employers to Navigate the Future World of Work. Empathy, flexibility, recognition and communication will go a long way to establishing you as a leader who creates trust. People watch leaders very closely in a crisis.

How To 94
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Check out the February pages on Management and Consulting Book Club

Chartered Management Institute

The price of getting more for less Opportunity to enter a draw to win a copy Beyond the Familiar: Long-Term Growth through Customer Focus and Innovation New ebooks for the CMI library - tell us what we should be ordering Professional reading on the train: sad – or the mark of a professional?

Books 66
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10 Leadership Experts Explain How To Lead During COVID-19

Eric Jacobson

For more advice on how to lead your organization through the pandemic, see Grossman’s new (free) ebook, 12 Tips for Employers to Navigate the Future World of Work. Empathy, flexibility, recognition and communication will go a long way to establishing you as a leader who creates trust. People watch leaders very closely in a crisis.

How To 65
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Leadership During COVID-19

Eric Jacobson

For more advice on how to lead your organization through the pandemic, see Grossman’s new (free) ebook, 12 Tips for Employers to Navigate the Future World of Work. Empathy, flexibility, recognition and communication will go a long way to establishing you as a leader who creates trust. People watch leaders very closely in a crisis.